Top 5-Star Hotels in Xi＇an

We had a very pleasant stay at Novotel. The location was fantastic with easy access to the MRT and also to the key sights! While we had a small encounter with one of the front desk staff on the morning when we had to go off early on a day trip to Luoyang, the staff have been hospitable and would go out of their way to help us. We are particularly happy with the lady in the restaurant and the staff within the restaurant. Always ready with a smile! Would like to give an excellent review for 小任, the housekeeping staff who cleaned our rooms daily! There was an evening when we returned to find that she had taken the initiative to wash my socks for me. I was pleasantly shocked by the gesture! There was no need for her to do so, yet, she went out of her way to make us feel at home! Thank you Novotel! We would definitely choose to stay with you again!

My husband and I stayed in this hotel for three nights. We booked a standard room which was very affordable, and the hotel is located in the city centre, great location! There is a subway station just right next to the hotel so that’s very convenient as traffic in Xi’an is terrible! Upon check-in, a member of staff helped us and he was very friendly, he spoke English very well and that was helpful for us. Apparently the room that booked isn’t available so they upgraded us to a suite which was sweet! The room was humongous! It was very fancy, however I think the hotel is quite old, and some interior needs changing. We had a massive bed, maybe a California king bed? Very comfy bed! We had afternoon tea for two and a happy hour in the evening. (Not our favourite but it was a good deal). The gym was good too, they have some basic equipment and we were happy with it. The swimming pool was full of children so we didn’t use it, as we wanted peace and quiet. This is the most exciting part! On our final night, we got back quite late from exploring Xi’an and when we entered our room, it was pretty dark. No electricity. 🤣 I was super exhausted and I wanted to have a bath and just relax. But no can do. We had to go downstairs and update staff about the situation. We were told to wait downstairs, they gave us some water and we sat for about 15 minutes or so. And then a staff came to see us with a new set of key cards. She apologized to us for the inconvenience, like many times! We told her it wasn’t their fault but I think they really need some renovation haha (I didn’t say that to her), so she said we will be moved to a different room, from 20th floor to 28th floor. It sounded like we just got upgraded again! Haha. So we headed up to our new room, I opened the doors and wow! It was a 2-floor suite! It was amazing! I wanted to live in it haha. We were very exhausted and tired but it was a very sweet experience to have! My favourite was the bathroom as we had double sinks! (Yup that’s my thing) Overall, our stay in this hotel has been amazing. (Apart from the electricity problem) We liked the staff best, they were very helpful and kind to us. Everyone who worked in this hotel has been superb! And lastly, the manager gave us 20% discount as a compensation for the electricity incident. I would recommend this hotel to others due to its great location and incredibly helpful staff.

We loved staying at the Sofitel Renmin Square. Rooms very beautiful and very spacious. Staff was extremely kind and attentive (special thanks to William who was very helpful in finding restaurants and booking tours). Breakfast was fantastic and varied with both Western and Chinese options.

We had a nice stay at the Eastern House which was a short walk to Muslim Street. The hotel smells amazing and has a pleasant ambiance upon entering. Few staff spoke Englush but were adept at using their translation devices. The executive room was large and had plenty of space to accommodate large and small suitcases. My 80 year old dad said the bed was not firm enough, but he slept just fine taking naps and such from jetlag. The toilet was low. There's no grab bar in the shower or toilet, but there's a bath mat. The towels were soft (to include wash clothes) and there's refillable shampoo, etc in the shower. The breakfast is Chinese style but satisfactory. We took advantage of the guest laundry, which I think was free. I brought my own laundry pods. Arranging airport drop off was a breeze and cost 30¥ per person. I would stay at this hotel again.

When we check in, my wife and me were very pleased with the utmost courtesy and speedy check in we received from the front office manager, Miss Kitty Shang whose professionalism is without doubt. She went the extra length in finding my Hilton Honors membership. We will happy with the cleanliness and housekeeping service throughout our stay. We were more impressed even when she extended the kind assistance during our checkout and giving tips and advice on our next visit. We received a well packed chocolate Terracota warrior which make our day more than happy to stay at this Hilton hotel at 199 Dongxin street, Xian. As we are visiting xi’an again, we will definitely stay at this hotel. Thank you Miss Kitty Shang, you make my stay pleasant and happy throughout with your service.

Lovely location overlooking the river. The entrance road is pretty, about 1km drive. Room was clean, nice layout, with a fantastic view of the river. Breakfast was standard. Used the sauna, steam room, both clean and comfortable environment. The pool was a little small but not a major issue. Staff were friendly and most spoke some level of English.

Very good location in the city and the popular tourist spots are just around the corners. Usual 5 star international stadard and the breakfast is good. However, don't expect you can get a quiet afternoon and evening in the executive lounge when snacks and pre dinner food are served, it's very crowded and popular with kids.

Amazing! Staffs are super friendly and helpful, amenities and room is updated, classy and clean. Bedding is superb. The room size is also to die for! The location is ok, nearby furong park (and metro) and also nearby everbright city and wild goose pagoda. Both are within 1KM. Hotel is also attached to a very big shopping area behind ( few buildings). supermarket & convenient store & foods avail) Will def be back again!

Excellent value for money! ! ! 1. The bed is too big for one person to sleep through 2. The location is good, just steps away from the subway station 3. One-stop shop for eating, drinking and having fun nearby 4. Heating warms the heart A slight drawback is that the bath water temperature is not high enough

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.