Spa hotels in Shanghai

"As a long-standing five-star hotel, I found it exceeded my expectations! My impression of older five-star hotels is usually that they have great views but outdated rooms. However, the Grand Hyatt's rooms are very modern, with integrated control panels on both sides of the bed. The rooms are incredibly spacious, and most importantly, they don't feel dirty despite their age; in fact, they feel exceptionally clean, especially the towels, which were very clean and new. The toiletries were my favorite, BALMAIN! The best part, though, was the excellent service. I was traveling with two children, and the friendly front desk lady generously gave me two complimentary kids' breakfasts, and you know how top-notch the Hyatt's breakfast is! The breakfast view is superb, directly facing the Oriental Pearl TV Tower – who could resist a breakfast like that? Coincidentally, it snowed while I was there, and I could even watch the snowflakes from my room, which was fantastic!"

"When booking a hotel, I always pay close attention to the negative reviews. After a lot of searching, I decided to give this place a try. Even though some of the negative comments seemed quite exaggerated, its excellent location convinced me. And I'm so glad I did! This hotel is nothing like what the bad reviews claimed. Overall, the location, cleanliness, environment, and service were all top-notch. Being in the city center, it's truly a prime spot in Shanghai. During check-in, Oliver at the front desk recommended an upgrade to a deluxe suite, which I happily paid for. The room layout was perfectly to my taste. Oliver's service was also fantastic; he was very considerate and helpful throughout our stay, offering great advice and assistance. Thanks to his recommendation, we even discovered a fantastic hidden gem restaurant, haha! A big thank you to Oliver for his enthusiastic help. I'll definitely choose this hotel again next time!"

"Once again, I stayed at the Shangri-La, and the room was clean and tidy. The view of Lujiazui's 'three-piece suit' outside the window was stunning. The lobby was festively decorated, creating a joyous atmosphere. From the doorman to the lobby and room service, everyone was warm, responsive, and accommodating. I had a comfortable and satisfying stay!"

"This stay far exceeded my expectations; it absolutely deserves a full five-star rating! Both the service and cleanliness were top-notch, making for a truly comfortable and reassuring experience. The cleanliness was visibly impeccable: the bed in the room was neatly made with no strange odors, and the sheets and duvet covers were soft, skin-friendly, and stain-free. Desks and windowsills were spotless, and the bathroom's wet/dry separation was excellent, with a shiny, water-free counter and neatly arranged toiletries. There wasn't a speck of dust in any corner, showing how meticulously the daily cleaning is done. As for the service, it was incredibly thoughtful and attentive. From the moment I checked in, the front desk staff were warm and polite, and the check-in process was quick. They even proactively informed me about the hotel's facilities and local travel tips. During my stay, any requests I had were promptly addressed by customer service; items were delivered to my room quickly and considerately. The cleaning staff were meticulous daily, even asking if I needed items replaced – professionalism was evident in every detail. The hotel's public areas were also neat and orderly. Elevators were regularly disinfected, the lobby was clean and bright, and the lounge area was comfortable and tidy. Overall, the experience was excellent. Whether it was facility maintenance, service attitude, or hygiene standards, everything was flawless. The value for money is outstanding, making it suitable for both business trips and leisure travel. I've already recommended it to friends, and I will definitely choose this hotel first on my next visit. It's truly worth checking out!"

"My nth time in Shanghai, and this time I really wanted a river-view room, so I chose the Kempinski, and it was a great experience! Waking up and opening the curtains to see the Huangpu River truly made this northerner very happy. It's right across from the Bund, next to the 'Three Piece Set' (Lujiazui skyscrapers), so the location is excellent and convenient. **Facilities**: The hotel's overall decor is decent, and the bathroom is really impressive. The shower, toilet, and sink areas are all separate and very spacious. **Service**: I was quite surprised that when I called the front desk and room service in the evening, no one answered… Also, I had to go downstairs to pick up my takeout myself, and there wasn't even a robot, which was also pretty shocking…"

"Our late-night arrival was made so much warmer by the hotel's service team; they truly deserve a huge commendation! We didn't get to the hotel with our child until after 10 PM. What was so touching was that Daisy at the front desk had already confirmed our arrival time in advance and thoughtfully offered to save us a room with a nice view. When we were checking in, she saw our sleeping child and our exhausted selves. Not only did she complete the formalities as quickly as possible, but she immediately brought us fresh welcome fruits, softly saying, ”Get some energy first.” This thoughtfulness went far beyond our expectations. Even more heartwarming, when the lobby manager, Eamon, saw us carrying our child with one hand and dragging luggage with the other, he proactively took all our bags and insisted on delivering them to our room. Along the way, he quietly mentioned the breakfast times for the next day. Upon reaching our room door, he carefully organized the luggage by category. Our late-night exhaustion was completely swept away by the genuine care of the staff. This ”thinking from the guest's perspective” service attitude truly made us feel at home. Next time we visit Shanghai, this will definitely be our top choice!"

"I specifically chose this hotel on the Bund for my trip to Shanghai, and it did not disappoint! It's super close to the Bund, just across the street. The night view of the Bund is absolutely stunning, and I genuinely recommend this hotel. The front desk lady was incredibly thoughtful; check-in was quick, and she proactively recommended local eateries and sightseeing routes. The room was clean and tidy, and the bedding was so comfortable I didn't want to get out of bed. The breakfast had a great variety, both Chinese and Western, and tasted delicious. Next time I'm in Shanghai, I'm definitely staying here again! The hotel also offers complimentary coffee machines, a laundry room, and a gym. Highly recommended!!!"

"Although the room was small, it was very well-appointed. From the window, I could see iconic landmarks like Shanghai Tower and the Oriental Pearl, and Jing'an Temple was right in front of me. The service was standard and reliable, always responsive to requests. Breakfast had limited options but was exquisite. The in-room dining service was very convenient. The wonton noodles I ordered the first time were exceptionally delicious, so I ordered them again today for lunch, but the taste and texture were significantly different, and I'm not sure why. The cuisine at the second-floor restaurant, Yuanyuan, was good and reasonably priced. The service there wasn't overly enthusiastic but was very thorough."

"The room I stayed in this time was at the end of the corridor, but it was on a mid-to-lower floor, which meant the view was a bit limited and it was a bit noisy. The lighting fixtures in the room showed that the hotel has been around for a while, and renovations are slow, as evidenced by the peeling and damaged wallpaper. In-room entertainment was quite basic, with only regular TV channels available and no screen mirroring or on-demand features. However, the staff's attitude was commendable; they promptly replaced missing linens. A special thanks to the cleaning lady on the 15th floor. As for the executive lounge, the afternoon tea selection was rather limited, offering only three types of pastries and three types of fruit, and the quality was just average. I recommend further improving both the hotel's facilities and services."

"I've had many staycations at the Intercontinental National Exhibition and Convention Center. I always come here for birthdays, holidays, or when I don't feel like going out. The service is excellent, and the front desk staff are incredibly thoughtful! This was my first time trying the gym, and I was surprised by how many people were there in the afternoon, but the space is so well-planned that it didn't feel crowded at all. The room was also very clean. I highly recommend the pan-fried buns and mini wontons from the Chinese breakfast to all fellow carb-lovers – they are super delicious! As always, I want to give a great review, and a special shoutout to Cindy! She quickly helped me find my bracelet that I left in the room! So thoughtful! I'll definitely be back!🤣"