Top 5-Star Hotels in Zhangjiajie

I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign). She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better. The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her. It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.

We recently enjoyed a fantastic one-week stay at the Harmona Spa and Resort in Zhangjiajie, and we couldn't be more pleased with our experience. From the moment we arrived, the personalized service made us feel right at home. The staff went above and beyond to assist us with logistics, arranging everything from tickets to transportation, ensuring a smooth and enjoyable stay. The 24/7 attention was impeccable, and the beautiful location and facilities added to the charm of the resort, we got a feeling of Avatar 2.0 One highlight was the great variety offered at breakfast, which we thoroughly enjoyed each morning. Both of the resort’s restaurants served excellent food, adding to our overall dining pleasure. A special mention goes to the staff members who made our stay exceptional: Johnny and Shan received us warmly on the night we arrived, Cherry and Monica, who not only provided excellent service but also entertained us with their beautiful singing and fun personalities; Pink, who was incredibly helpful, proactive in planning our activities, and quick to resolve any issues T hank you to Mao Mengfan, who hosted us with an amazing barbecue at Flower Valley, Luna from the Chinese restaurant, who provided amazing service; Nikki and Fenfen from the front desk, who were always welcoming and efficient; and Josie from the bar, who made our karaoke night unforgettable with creative cocktails. Lastly, big thank you to Mr. Li who took great care of our luggage, ensuring it reached the airport when we couldn't return from Tianmen Mountain in time. We loved every moment of our stay at Harmona Spa and Resort and highly recommend it to anyone visiting Zhangjiajie. Victoria & Alexander

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

Amazing hotel and unmatchable views! Food and location was great! Staff is very kind, sweet and helpful. Room was amazing! They upgraded us and gave us basically a house! If you are looking to visit the park and enjoy the hotel this is your place. It is secluded so don't go if you are looking to hang out outside in a proper town etc. I am vegetarian so I wish there were more clear veggie options as I know Chinese food has but they went out of their way to help me. I also wish there was a menu in English and a clear vegetarian menu so it was just easy to order food rather than trying to overlap one phone with the other to translate (Google translate) 😂. Also for us this is the best entrance and the hotel is literally 5 minutes driving from it. They take you every morning in a golf car and it is just magical. Visiting this park and having this view every morning when waking up it made this trip totally worth it.

Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.

The hotel needs better maintenance work. The bathroom need to be bleached to remove the yellow stain around the shower. The carpet is getting dirty. The shower door can not close tight, the toilet paper holder is tilting one side and paper will slide off. The pillows has smell need to be cleaned or replaced. The hotel lobby is very outdated. Looking out the window you can see the building is lack of maintenance. All these little things are showing the managers are not doing their job.

The hotel has considerate service, beautiful environment, and is clean and tidy. It is the first choice for home travel and business entertainment. [powerful]

Service: Miss Miaomiao, the housekeeper, serves with a smile throughout the process. She is meticulous and considerate. It feels like going home. There is a dedicated person to carry the luggage to the room. There is fruit as soon as you enter the door. The room is also heated in advance. She will help plan the travel itinerary and explain it carefully. Hygiene: very clean and kept very new Environment: Living in the mountains, with fresh air and pleasant scenery, a paradise on earth Facilities: Very complete. What attracts me most is the fireplace in the room, which adds to the atmosphere of the journey. A very satisfying trip. I will come again next time.

It was my first time staying in this hotel and I was very satisfied. The hotel facilities are complete, the environment is beautiful and clean. The service attitude of the front desk and restaurant staff is very good. The location of the hotel is very convenient, and it is very close to Tianmen Mountain and the 727th floor, a popular check-in spot.

I arrived very early and was allowed to check in hours early, which was incredibly helpful after a long journey. I was also upgraded to a nicer room. The room was large and had everything you needed. The location is very convenient for the East Gate of the National Park, which is only 3 minutes away by didi. The only downside is it’s quite far away from the larger city which has more food options and is where the airport/train station and some of the other tourist attractions are (Tianmen mountain). The breakfast buffet was ok, and had some western options. I also ate room service a few times, as options nearby are limited. The noodles were very nice but the burger was not. The staff were very helpful, especially Kiki and Sniper.