Romantic Hotels in Shanghai

"The hotel was easy enough to find for a hotel the has a reception on the 4th floor and no signage out front. The location is prime for access to the pedestrian road. Lots of sightseeing and shopping in this area. Short drive to all the key tourist hotspots. Beds were comfortable, staff were great to foreigners like us, breakfast was fine. The only thing of notes was we had no luck using the dryers and resorted to hanging out our clothes in our room. But this is a minor issue and may be operator error. We would stay at the Yitel premium again."

"⭐️⭐️⭐️⭐️⭐️ Absolutely Wonderful Stay – Truly Unforgettable Experience We had an absolutely amazing stay at this hotel and would like to give our highest possible recommendation from the bottom of our hearts. From the very first moment we arrived, we felt not like ordinary guests, but like truly welcome and valued people. The atmosphere in the hotel is incredibly warm, calm, and pleasant — it really feels like a place where you can fully relax and enjoy your time. The room was perfect: extremely clean, well-maintained, beautifully prepared, and what impressed us especially was the fresh and pleasant smell — everything felt cozy, comfortable, and carefully looked after. Housekeeping is doing an excellent job, and cleanliness is clearly a top priority here. Breakfast was delicious and enjoyable, with fresh and tasty food that gave us a great start to each day. We truly looked forward to breakfast every morning. One of the biggest highlights of our stay was the reception team. The girls and boys at the front desk are not only friendly, but also highly professional, attentive, and genuinely caring. We would like to give special thanks to Nini (妮妮). From the very beginning, she helped us with a serious personal issue during our stay. We faced a big problem, and thanks to her patience, responsibility, and sincere desire to help, she supported us step by step and even helped us get our money back. This level of care is far beyond standard hotel service. She proved that the reception team here is not just present for formalities — they truly help guests solve real and important problems. We are deeply grateful to her. The entire reception team always tried to accommodate our requests in every possible way, making sure our stay was comfortable and stress-free. Their attitude made us feel truly cared for. Another lovely detail was the availability of bath salt, which made our evenings especially relaxing after a long day. Small thoughtful touches like this make a big difference. We traveled as a couple and spent our time here almost like a honeymoon. It was a romantic, peaceful, and joyful experience. We rested deeply, felt refreshed, and were completely satisfied with the hotel, the service, and the whole team. We are extremely happy with our stay and can confidently say that we will definitely return. Thank you so much to the entire hotel team — especially Nini — for creating such a wonderful and memorable experience. You are doing an outstanding job!"

"The room was great, very satisfying, and the location was super convenient, close to everything. The front desk service was excellent, the lobby was clean, and the facilities were good. Plus, the front desk staff spoke English."

"The location is next to big mall, the subway is just near by and you can walk directly to the north bund from there. A big disadvantage that the hotel staff does not speak any English, and also the parking 🅿️ was included, but I had an issue to go in and out arguing with the park service guy. The room without window is not really cool comparing with the window one, so would never book that again as it little fresh air. In general, it’s clean and comfortable"

"The hotel has a great atmosphere. The front desk staff, especially the ladies, were very helpful and enthusiastic. It's conveniently located, making it easy to get around. Highly recommended! It's also very close to Nanjing Road Pedestrian Street. The breakfast has a wide variety and is delicious. I'll definitely come back again."

"Before I went, I asked a friend who recommended this place, saying the service was excellent and they offered a shuttle bus to Disneyland. She had stayed at the Pudong Airport branch too. Here's my experience: On the first day, I arrived close to 11 PM. On the way, I called the hotel front desk to ask if they could sign for my takeout. The front desk staff was very nice; they asked for my arrival time and told me I could still catch the hotel's late-night snack (9 PM - 11 PM). The most thoughtful detail was that after the conversation, the staff member would say, 'You can hang up first.' Upon arrival, a staff member accompanied me, helped me get my room card, pushed my luggage to my room, closed the windows, and turned on the air conditioning. In the morning, the hotel has three different shuttle times to Disneyland. I chose an early slot, but it was still a bit rushed, so I didn't have time to sit down for breakfast. The restaurant staff kindly packed it for me – so considerate! On the bus, a guide explained important tips and analyzed the day's park crowd, which was very reassuring and thorough, especially for us first-timers! If needed, there's even a guide service on the shuttle who can help you strategize your day to hit the rides efficiently. When I left in a hurry in the morning, my belongings were scattered everywhere. When I returned, I found my clothes neatly folded. Our toiletries and messy cosmetics were tidied up and placed neatly on the table. A foot bath basin was also prepared and placed in the room. The staff member assisting us was very attentive; she confirmed our plans for the next day, asking if we needed to book the shuttle for Disneyland, the subway station, or Pudong Airport. The shuttle departure times for Pudong Airport really put your mind at ease. The late-night snack was delicious too! Whether checking in or checking out, they always proactively help with luggage, and any issues are patiently resolved. I'm truly satisfied with this stay! It's perfect for both vacations and business trips – definitely give it a try, you won't be disappointed!"

"We came here for Chinese New Year with family and friends. We booked two rooms back in January, and then added two more later. I was surprised that even during Chinese New Year, there weren't too many people using the hot springs and saunas. Getting here from Chuansha by car was very convenient. We had two family rooms and two king rooms, which were in different areas. The 'twin' rooms are actually the family rooms, suitable for 2 adults and 1 child. The first rule upon check-in is to take off your shoes, which makes the whole place feel very clean since everyone is basically barefoot, haha! I've been to hot springs in the city before, but this time was specifically for a Chinese New Year gathering and because it had been a while since I'd done a sauna. My parents were quite happy. Cooking at their place for Chinese New Year can be tiring, so it was much better for everyone to come out and enjoy good food and fun together. Afternoon tea: Not bad at all! Every room gets a complimentary serving. The shuttle service is very convenient for those who need it!"

"Exceptional Front Desk Service That Makes Every Stay Unforgettable[咖啡]During my recent stay at this outstanding property, I was thoroughly impressed by the excellent front desk service from the moment I stepped through the door until the day I checked out. The team of professional, warm, and attentive staff set an incredibly high standard for hospitality, making my entire experience smooth, comfortable, and truly welcoming.From check-in to check-out, every interaction with the front desk team was seamless and positive. The staff greeted me with genuine smiles and friendly greetings, taking the time to assist with my luggage, explain hotel amenities clearly, and answer all my questions patiently. They were extremely efficient, processing my check-in quickly without rushing me, and even offered thoughtful recommendations for local dining and attractions that greatly enhanced my trip.What stood out most was their proactive and personalized service. Whenever I needed assistance—whether it was extra toiletries, information about transportation, or a special request during my stay—the front desk team responded promptly and with a can-do attitude. They paid close attention to small details, remembering my preferences and making me feel valued as a guest rather than just a number. Even during busy periods, they remained calm, polite, and focused on providing top-tier service to every visitor.The professionalism and kindness of the front desk staff elevated my stay far beyond my expectations. They embody the true meaning of hospitality: caring, reliable, and dedicated to ensuring guests have a wonderful time. I never felt neglected or overlooked; instead, I felt well-cared for from start to finish.Without a doubt, this hotel’s front desk service is first-class and one of the best I have ever encountered. I will absolutely choose to stay here again on my next visit, and I wholeheartedly recommend this property to anyone seeking a comfortable stay with exceptional, heartfelt service. A huge thank you to the amazing front desk team for making my trip so memorable!"

"The hotel's facilities, brand philosophy, and service quality don't effectively convey its brand identity. The target audience positioning is unclear, and the follow-up customer service experience was terrible. **Facilities:** Felt pretty average. The hardware is generally good, and you can tell what the layout was like when it was built, but the room design and layout are relatively traditional and a bit outdated. The bathtub 🛁 was a terrible experience; yellow rusty water gushed out of the tap... I was startled and it felt unpleasant. The bed felt like it was pieced together, higher in the middle and lower on the sides, making it very uncomfortable to sleep on. The worst part was the pillows; they offered no neck support whatsoever, leading to a very poor sleep experience. The air conditioning couldn't be automatically adjusted, only within a range of about 2 degrees. **Cleanliness:** Clean. **Environment:** Average. The view isn't attractive to those familiar with Shanghai and the Huangpu River. **Service:** The worst aspect. From the front desk and lobby coffee shop to breakfast and check-out service, the experience was quite poor. It felt like the hotel staff lacked professional training. This doesn't compare to the Grand Hyatt, let alone the service at star-rated hotels in Tokyo or Seoul, or international hotels on premier island resorts. For example, some services required follow-up, but the staff would just disappear after speaking, with no subsequent follow-up. This felt bad. Breakfast service was terrible, lacking clear instructions and care for special needs guests (some guests have specific dietary requirements, such as food allergies or fitness enthusiasts). When making an omelet, the staff didn't ask about customer preferences at all or explain potential options. After making it, they looked annoyed and said, ”You should have said something earlier.” So, what level of service is it when an omelet chef at a top island resort smiles and asks, ”How would you like your egg cooked?” Or is it that the Shangri-La simply isn't capable of providing such service? A very bad experience! There was no proper queueing system at breakfast; I was clearly first in line, but the eggs were given to an elderly lady? **Check-out:** 1. I asked, ”What do you do if something is damaged?” The staff replied, ”It's fine. The hotel makes enough money, it's not a big deal.” 2. The bill was calculated incorrectly! I only ordered breakfast for one day, but the front desk charged me for two. The staff were generally unprofessional and very impatient... (including their smiles, attitude, and necessary service explanations). **Gym:** Acceptable. **Summary:** Highly doubtful about staying here again."

"I booked a package at the Amari SPICE Penang through Trip.com. In addition to executive lounge access, it also included a Southeast Asian-style 'hand-grab' meal set (the 'hand-grab' part is a Thai term), served at 'Thai Ying' restaurant on the second floor of the SPICE Arena, which is in the same building as the hotel. The restaurant has a lovely ambiance, blending a relaxed bar atmosphere with spacious and comfortable table spacing. Unlike other crowded restaurants where you almost sit back-to-back with other diners, there's plenty of room here. I was truly impressed the moment the food arrived; the extra-large woven serving basket looked much bigger than in the pictures, with more generous portions. It included shredded chicken and vegetable salad, grilled pork neck, crispy fried pork ribs, grilled fish fillets, pineapple seafood 'hand-grab' rice, and fresh fruit. The accompanying milk tea was rich and aromatic, sweet but not cloying, and the Tom Yum soup authentically captured the true Thai flavor. The dining experience was very pleasant, with all the staff providing enthusiastic and proactive service. Rose Zheng, in particular, not only reserved a window seat with a view for us in advance but also thoughtfully brought us complimentary post-meal desserts. Seeing that we couldn't finish all the food due to the generous portions, she proactively offered to pack it up for us. Overall, it was a very enjoyable dining experience."