Hampton by Hilton Hotels in Xiamen

After a very long 23 hours travelling I appreciate how efficient the front desk helped to get my room sorted out. Special thanks to all! Sorry I did not get their names as I was so exhausted. I look forward to my next visit.

Well located with nearby Coffee and Ice streets offering high quality western style cafes, bars and and Pastry shops. Staff at the hotel are attentive and conscientious, however overly zealous about upselling the benefits of the club lounge rooms. Club lounge is small, doesn’t have much to offer by way of snacks. Very limited food options at breakfast. Doesn’t open of offer anything around lunchtime and has limited options for dinner. Ok if you’re a drinker, but range of spirits is small. Didn’t feel I received value for money for the upgrade. My clients and I ended up eating at the main restaurant for breakfast, which was not included in the club price? Also, the views from the club floor rooms were not river views- we overlooked the noisy bar street at the building across the road. Had a problem getting fruit to my room over my 4 day stay, so had to go out and buy Bananas for myself. Another issues was that despite leaving the room available and arranging with reception for housekeeping to clean the room in time for me to have a video conference call without interruptions, they did not and so, i was interrupted during my call and had to repeatedly explain and deal with housekeeping insisting on coming in! The last straw for me was when reception neglected to extend my stay as requested the day before and so I had issues with my card and with checking in again, so I simply booked into another, more welcoming hotel. Overall, the hotel is professional and well managed, but they do seem to have some problems co-ordinating back of house teams.

Overall the hotel has great service and good hygiene. Was surprised to see they even has Xmas decorations. The only minor thing is the mattress in the room is very soft which makes it diffficult for someone with some backbone problem.

The room is spacious and wonderful. They have two toilets here but unfortunately only one bathroom. Kitchen set with all things needed if you need to reheat or Cook a simple meal. Gym was very nice so does the swimming pool (the one meant for swimming). They have all the noodle pools, swim board etc that needed for kids. Do not forget to bring the swim caps, it is a compulsory. We got free 3 hours kids club each day/stay but we did not manage to play. It was not so big but enough for kids 5 years and below. 5 minutes walk to Zhong Shan lu pedestrian street and a mall. Short drive to the Ferry terminal as well. The breakfast selection are wide, fitting for Asian or intercontinental type of breakfast. We bought the package with breakfast already, but if you have not, on the day of check-in they cahrge 100rmb/person if you needed, and it becomes 180rmb/person if you are buying the breakfast on the day. Definetely one of the best choice for family to travel with ease.

Everything about my stay at the hotel was great. I had a late arrival, so its proximity to airport was the main reason i choose it. I walked to the hotel +- 500meter and arrived there at midnight. Reception was still available, although they had a selfcheckin service (my backup plan in case my flight got delayed). I got my key within minutes (thank you) and was greeted by a big spacious clean comfortable Mondriaan themed room. Shower was great, bed was super. Although close to airport, not a sound. I had to leave early so i couldb try breakfast. Checkout was done by Carl. Very polite professional young man who not only did the checkout, but also was helpfull in explaining the best way to get to the trainstation. He even arranged a taxi, and stayed with me until it arrived to tell the driver were to bring me. During the few minutes wait i was offered drink (iced tea) and a parting gift (box of almond pastries. My stay was short but very pleasant. The hotel is full of art pieces, a cute usher robot us driving around, staff is professional... i know where to stay. Thanks again Carl (pic just before checkout)