Guest User
February 8, 2025
Incredible stay at Xela. Paula was so helpful and friendly and the staff were so smiling and wonderful the whole time. The whole design of the hotel is flawless, uncluttered and soothing. Comfortable bed, hot shower. Stunning pool, right on the ocean, and quiet at night which for Tulum isn’t an easy find. The food was great too, and Oscar our waiter was a legend. Helpful to have a WhatsApp chat going with the staff, which means you can ask any questions you have. We enjoyed the complimentary yoga. Sadly it wasn’t offered every day but the one day we did have it was great. Brilliant little gym and the smoothies are to die for. Also they gave us bikes for free to cycle to the Tulum Ruins (takes about 45 mins). Only thing was on the night we arrived loads of my clothes got soaked in the room - my suitcase had been near the mini fridge, and for some reason a few of the bottles had exploded inside it and leaked! A freak accident. Didn’t matter but just don’t leave your bags near the fridge like I did! I did think for the price we were paying per night, the snacks and drinks in the mini bar could have been included (they were charged extra) but that’s just a small observation. Finally, I fully recommend their sister restaurant Nu (delicious fish) and the chakra harmonising ceremony is something that blew my mind. A really unique experience to book via Xela and includes a back massage. Overall was so sad to leave, it’s a slice of heaven. Thank you Xela for a stunning stay.