When you stay at Vinpearl Wonderworld Phu Quoc in Phu Quoc, you'll be on the beach, within a 15-minute walk of Corona Casino and VinWonders Phu Quoc. This hotel is 13.6 mi (21.9 km) from Phu Quoc Night Market and 0.8 mi (1.3 km) from Shophouse Grand World.Relax at the full-service spa, where you can enjoy massages and body treatments. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area.Enjoy local and international cuisine at TARAS 1, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is complimentary (available on request).Make yourself at home in one of the air-conditioned rooms featuring private pools and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
GGuest User2024.02.13
My partner got hurts when he was playing the water sport on the beach of Melia hotel. The owner of the water sports did not inform in advance that there were wires underneath the hovercraft.As a result, the child fell and went to the emergency rescue, causing the companion's leg to bleed from multiple places.
We went to the hospital urgently to stop the bleeding but because I was in a rush, I didn’t bring any cash. After the examination at the hospital, the hospital needs to pay a deposit in advance before providing treatment. Water sports owners refuse to admit their facilities pose serious safety risks.
But the responsibility is obvious. Because of the language barrier, I had to return to our hotel to ask for help and coordination.Emergency time LE helped us solve this incident.
Finally, thanks again to LE. Thank you for having such an outstanding and friendly staff at your hotel.
Sheraton Phu Quoc Long Beach Resort is a popular choice amongst travelers in Phu Quoc Island, whether exploring or just passing through. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. To be found at the hotel are 24-hour room service, 24-hour security, daily housekeeping, free Wi-Fi in all rooms, gift/souvenir shop. Television LCD/plasma screen, complimentary instant coffee, in-room tablet, slippers, towels can be found in selected guestrooms. Enjoy the hotel's recreational facilities, including snorkeling, theme park, water park, mini golf course, private beach, before retiring to your room for a well-deserved rest. For reliable service and professional staff, Sheraton Phu Quoc Long Beach Resort caters to your needs.
GGuest User2023.06.29
I travel the world with Marriott brand only, this is the very disappointed Sheraton Phu Quoc that I happen to stay, I booked a family suite oceanfront during June1-5,2023. This review written on June 2,2023. It isn’t 5 star resort. Marriott Should not put their name on it, because it degrade the quality of Marriott Brand. We check in during lunch and went to Garden restaurant, the lunch buffer have nothing worth to eat so we order from menu total of 5 hot dish for 5 of us, only 3 dish come out 20 minute, 1 dish come out 45 minute later and final dish never come. So 1 of us can’t have lunch. We lelf the restaurant and came to our SUITE all the keys doesn’t work so after the trip to front desk again finally we got in the suite. The room temperature was at 25C degrees and keep go up. Call the maintenance no help there The resort is old and need upgrade ASAP including AC units. We went down to front desk and request to change the room, they told us to leave our phone number so they can contact us regarding the room transfer. We never received the call, we have to went out to find a decent place for our dinner because we are not sure about restaurant dinner buffet!!! So by the time get to the room we too tired to call and bother the front desk. I am a Platium Bonvoy of the Marriott. It mean I stay at least 50 nights per year with Marriott. This is the first time I feel like I got cheat out of 5 stars resort. So today I will ask them to cancel the rest of the stay and move to another resort, hopefully JW Marriott in the other end of the island. My review is not prejudiced about the staff or Food not even the normal wear and tear of the resort but mainly with the management team. On the small note to resort management director. You should try your own food in the restaurant including the ice cream in the snack bar, I think the Ice cream was there too long. I wish all the best to my fellow guess and hope that you will be better luck then me. After my first impression with The 5 star resort. I would like update my review. Just one action of the top team management in breakfast room, it change my opinion and I am very appreciated his customer services. His name is Mr Hoang. He fresh up my family’s morning with an offer a cup of Green Tea, when services like that happen, it took out of all the bad experience and show you how great the staff can brighten your day. Furthermore in the long conversation he explains to me the new management just took over last September 2022 and in process of remodel the resort. Also the staff had been trained and continue to update their customers services. Therefore I would like to update my review with a 5 stars and continue to believe in Marriott branding Sheraton Phu Quoc Long Beach. This is on my day 4 at the resort and I am very happy to share with everyone. Thank you for read my review and after all we have a happy ending. My best wish remain with the staff of the Hotel specifically with the Breakfast room management
Welcoming guests with its bright red tiles, Indochine-style architecture, and an outdoor swimming pool of nearly 5,000m2, Vinpearl Resort & Spa Phu Quoc offers a fun-filled journey with typical natural flavors of the pearl island. Must-try experiences here include savoring a seafood buffet with magnificent sunset views at Pepper Restaurant by the sea, enjoying a unique Balinese massage at spa huts above the lake, and conquering thousands of entertainment experiences at VinWonders right nearby.
MMba242024.12.15
“Experience the ultimate getaway at Vinpearl Resort: luxurious accommodations, world-class amenities, pristine beaches, and exceptional service. Perfect for family vacations, romantic retreats, or corporate events. Discover relaxation, adventure, and indulgence in Vietnam’s premier resort destination.”
Excellent
257 reviews
4.4/5
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Rs 39,549
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With a stay at Wyndham Grand Phu Quoc in Phu Quoc, you'll be a 1-minute walk from Shophouse Grand World and 7 minutes by foot from Dai Beach. This 5-star hotel is 13.7 mi (22 km) from Phu Quoc Night Market and 0.6 mi (0.9 km) from Corona Casino.Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.Enjoy Vietnamese cuisine at Nautilus, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.Make yourself at home in one of the 1378 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
CCocopeach2024.10.26
The entire hotel is extremely spacious, luxurious and sophisticated in design. It's clean and the customer service is great. The room is spacious compared to the price. The cafe bar in the lobby is reasonably priced and delicious. You can easily go to amusement parks and safaris using the hotel's free bus. You are sure to have a comfortable stay.
Located in Phu Quoc, Radisson Blu Resort Phu Quoc is connected to the convention center, a 4-minute walk from Shophouse Grand World and 8 minutes by foot from Corona Casino. This 5-star hotel is 1.4 mi (2.2 km) from VinWonders Phu Quoc and 1.9 mi (3 km) from Vinpearl Golf Phu Quoc.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a casino and outdoor tennis courts. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy local and international cuisine at Avenue, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include limo/town car service, a computer station, and express check-out. This hotel has 4 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 450 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. Smart televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
EEvgeniya_Mal2025.01.08
First the food in room service is very bad quality and overpriced. I've got sick and we had to use it but i preferred stay hungry then. Not enoug sunbeds at the beach: you should go to the beach not later then 8 am to get a couch. Only one person speaks good english at reception and is really helpful and nice guy named Felix. Other staff gives you wrong information and their english is hardly understandable. During the morning time they shower the grass and it smells with a toilet septic.
The breakfast is ok and location is perfect. The beach itself is probably the best at Phu Qu Ok
Located in Phu Quoc, Vinholidays Fiesta Phu Quoc is just steps from Shophouse Grand World and a 5-minute drive from Vinpearl Golf Phu Quoc. This hotel is 1.7 mi (2.8 km) from Corona Casino and 2 mi (3.3 km) from VinWonders Phu Quoc.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 687 air-conditioned rooms featuring fireplaces and Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
GGuest User2023.03.15
Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam
With a stay at Wyndham Garden Grandworld Phu Quoc in Phu Quoc, you'll be steps from Shophouse Grand World and a 5-minute drive from Vinpearl Golf Phu Quoc. This hotel is 1.5 mi (2.4 km) from Corona Casino and 2.4 mi (3.8 km) from VinWonders Phu Quoc.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Free self parking is available onsite.
Make yourself at home in one of the 921 guestrooms featuring minibars. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include complimentary bottled water, and housekeeping is provided daily.
2024.08.27
My memories is phu quoc go with family travel holidays. Wyndham garden hotel comfortable and nice place, room is clean. Breakfast is good, staff Thuong friendly and good service, near the grand world, vine Oder and safari. I had a wonderful time family at Phu Quoc.
Located in Phu Quoc, Crowne Plaza Phu Quoc Starbay, an IHG Hotel is on the Strip, within a 10-minute drive of Vinpearl Golf Phu Quoc and Corona Casino. This 5-star hotel is 2.3 mi (3.7 km) from Shophouse Grand World and 3.2 mi (5.1 km) from VinWonders Phu Quoc.
Pamper yourself with a visit to the spa, which offers massages. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.
Grab a bite at Horizons, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary on-the-go breakfast is served daily.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Phu Quoc? This hotel has facilities measuring 4478 square feet (416 square meters), including a conference center. Free self parking is available onsite.
Treat yourself to a stay in one of the 308 individually decorated guestrooms, featuring fireplaces and indoor private spa tubs. Your memory foam bed comes with premium bedding. Rooms have private balconies or patios. 45-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected.
GGuest User2023.01.07
Stayed here for 5 nights in January and after the first day was so close to checking out and staying somewhere else as it just wasn't up to standard. Whilst the hotel looks great and the location right on the beach is amazing, it lacks many things that allow it to have a 5 star service. Firstly, the staff speak very little English making it difficult to communicate and creates a massive service barrier. The location is quite isolated which to be honest is ok but the hotel has very limited options for food and drink. There is ”two restaurants” but only one menu to serve room service, the beach restaurant and the main restaurant. The beach restaurant stops serving food at 330pm and closes at 10pm. The main restaurant only do a buffet option in the evening. Service overall was very slow taking 30 to 40 mins on average to get food and drinks, a lot of which they often ran out of stock. Breakfast was great with lots of options but again we often waited 30 mins for tea and coffee which we would ask many times for. Rooms were lovely, clean and spacious with amazing views overlooking the beach. I went to the spa twice and had two full body massage. The massage was nice and relaxing but you are kind of rushed out afterwards. Overall a very impressive hotel to look at but in my opinion they don't deserve a 5 star rating as it fails service overall.
Located in Phu Quoc, Mövenpick Resort Waverly Phu Quoc is on the Strip, within a 15-minute drive of VinWonders Phu Quoc and Shophouse Grand World. This 5-star hotel is 3.6 mi (5.9 km) from Ong Lang Beach and 7.4 mi (11.9 km) from Dinh Cau.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the 2 coffee shops/cafes. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Phu Quoc? This hotel has facilities measuring 7750 square feet (720 square meters), including a conference center. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 305 individually decorated guestrooms, featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
GGuest User2022.10.11
After being stuck at home for the past 3 years and watching replays of Getaway, we finally got out of Australia and arrived in Phu Quoc. Stepping out of the taxi we were warmly greeted by the concierge staff with the traditional 'Xin Chao' as they escorted us into the beautiful Movenpick Resort foyer. Immediately my wife and I felt relaxed. This was what we had missed during COVID, escaping our busy lives and enjoying such beautiful resorts. Check-in was seamless and we were in our room in no time. I had an issue with our room and spoke to Linh at reception who was so nice and professional, and quickly resolved the situation. And in a flash we were by gorgeous pool and enjoying tropical cocktails. We spent the next 3 days laying around the pool, in the sun loungers looking out into the ocean, taking naps in the hammocks between the palm trees and enjoying the ocean breeze as we watched the sunsets. The Spa was amazing and one of the best we've experienced. The pre-spa sauna, stream room and spa baths was sooo relaxing. Breakfast was a feast to the eyes with delicious authentic Vietnamese food and a great international selection. The afternoons were spent devouring all sorts of enticing desserts during Chocolate Hour (and all for free, what a bonus!) We loved spending our evenings at Aura Beach Club as Vu was so helpful and attentive. He even got the whole team to sing Happy Birthday to me which was such a pleasant surprise. When we returned to our room, Linh and the reception team had organised a birthday cake and some gifts from the Resort. So sweet! It's things like this that make our holidays even more memorable. We thoroughly enjoyed Movenpick Resort Phu Quoc and the wonderful staff that made it so special. We will be back! and will bring all our families and friends :)
Immerse yourself in island living, revel in the tranquility of your surroundings and appreciate the Vietnamese hospitality at Mövenpick Villas & Residences Phu Quoc.
Mövenpick Villas & Residences, conveniently located within the resort complex, offers stunning private pool villas and spacious residence apartments. Choose from 79 luxurious villas with private pools or 329 spacious residence apartments, all featuring fridges and private balconies perfect for families who enjoy their holiday in style.
GGuest User2023.07.26
Excellent service, convenient location, and extremely helpful staff. I'm in utter love with this place. The décor of the brand-new room was sophisticated and elegant. The hotel employees provided excellent service, which made our stay very comfortable and enjoyable. Leila, in particular, was kind and thoughtful in setting everything up for us, and she always comes with a big, genuine smile, which makes us even happier. She went above and above to make my stay as enjoyable as possible by planning my routes to visit various locations on my own, explaining in detail how to get there, and reserving my ticket to the airport. We want to express our gratitude for making our experience spectacular and incredibly memorable. Overall experience can be expressed in 3 syllables Fa Bu Lous, can’t wait to go back.
Excellent
198 reviews
4.3/5
Price from
Rs 50,318
per night
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Top 20 Premium Hotels in Phu Quoc Island
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Discover our curated selection of premium hotels in Phu Quoc Island for your next stay
Premier Residences Phu Quoc Emerald Bay Managed by Accor
Hotel near An Thoi, Phu Quoc Island
"Great swimming pool""Delicious breakfast"
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No.
15
4.4/5
542 review
Novotel Phu Quoc Resort
Hotel near Long Beach, Phu Quoc Island
"Great swimming pool""Delicious breakfast"
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No.
16
4.7/5
389 review
Dusit Princess Moonrise Beach Resort
Hotel near Long Beach, Phu Quoc Island
"Delicious breakfast""Great swimming pool"
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No.
17
4.3/5
473 review
Best Western Premier Sonasea Phu Quoc
Hotel near Long Beach, Phu Quoc Island
"Great swimming pool""Delicious breakfast"
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No.
18
4.0/5
41 review
Grand Resort Ocean Bay Phu Quoc
Hotel near Ong Lang, Phu Quoc Island
"Great stay!""Great beach"
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No.
19
4.5/5
850 review
Seashells Phu Quoc Hotel & Spa
Hotel near Duong Dong, Phu Quoc Island
"Delicious breakfast""Great sea view"
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No.
20
4.4/5
345 review
Movenpick Resort Waverly Phu Quoc
Hotel near Ong Lang, Phu Quoc Island
"Delicious breakfast""Great swimming pool"
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Top Pick Hotels near Wet and wild
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Check out our most booked hotels near Wet and wild from the past 30 days!
No.1
4.8/5
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Lalisa Hotel
Ganh Dau, Phu Quoc Island | 1.66KM from Wet and wild
"Great stay!""Friendly owner"
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No.2
4.8/5
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JB Serviced Apartment Phu Quoc
Ganh Dau, Phu Quoc Island | 1.6KM from Wet and wild
"Friendly owner"
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No.3
3.1/5
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E3 Homestay & Cafe - Grand World Phu Quoc
Ganh Dau, Phu Quoc Island | 1.71KM from Wet and wild
"Good Location"
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No.4
4.5/5
47 review
SOLEA Hotel GrandWorld Phu Quoc
Ganh Dau, Phu Quoc Island | 1.77KM from Wet and wild
"Friendly owner""Clean and tidy"
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Latest Reviews for Phu Quoc Island hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.7/5
Outstanding
MMichael JohnStaff were great. Came with airport transfer both ways.
There was a bit of work going on in the rooms where we stayed but not interfering with noise just a bit messy on the floor.
Room was nice and big and good bathroom. Took a pool view room with was great.
Breakfast was great. Slightly dissapointed with evening menu cooking.
Hood gym, great long pool if you like a mor ING swim, and literally on the beach.
The roo. Had a smell slightly of damp but I think just because of the rain off peak season just ending. The rooms probably haven't bee fully used and maybe empty and closed for a while.
If not for that and the working I would have said 5 for cleanliness.
AAnonymous UserThe hotel, which is around 10 years old, is located on a very narrow sandy beach and the adjacent swimming pool is completely overcrowded with loungers. Relaxation looks different, absolutely no privacy and children screaming and jumping into the water. Unfortunately, the breakfast buffet restaurant is also completely overcrowded. This 5-star hotel can only be recommended to a limited extent. Apart from the bedroom and the spa area, this hotel definitely offers no opportunity for rest and relaxation. The friendly staff speaks and understands English very poorly. The hotel would be well advised to either take in far fewer guests or to carry out major expansion work. The price-performance ratio is only satisfactory.
GGuest UserWe stayed in the 2 bedroom garden villa. Daily housekeeping was provided with fresh towels for bath and beach. Upstairs rooms both had individual AC’s and downstairs had a standing fan AC (which worked well). There is also a sauna (which we did not use - why when it’s already so hot?). The pool was lively and beach bar had excellent low cost cocktails. Beach chairs were comfortable and plentiful. Beach area is small but still plenty of space. Daily breakfast was mostly Vietnamese but provided eggs and pancakes for western guest. Coffee was Vietnamese (strong) and there was no dairy provided, only condensed milk. Front staff arranged 2 scooters for us within 20 minutes brought right to the hotel and we returned them at the front desk. Hotel is located right on Long Beach and is walkable to plenty of restaurants, cafes, laundry, markets. Grab is an easy option for something slightly farther. There is a small gym that was very functional (I’ve stayed in places with only a treadmill and dumbbell rack so this was much more). The grounds are kept up beautifully (even though there are some loud frogs in the pond’s surrounding the villas). Staff were always helpful and pleasant. Downsides - TV’s are pretty old (no HDMI access) and were unusable for us), some of the furniture and hardware is a bit run down, there was no real view in the garden villas, they could use a website and more social media presence. When we booked, they originally required a wire transfer instead of a simple credit card.
SShalsWe booked a 2 bedroom unit and it comes with a dining area, living area, 2 bathrooms and even a kitchen space ( no cutleries tho). Unit was also well equipped with a coffee machine. Breakfast was great and had a lot of variety and staff were also polite and attentive. There was even a small Christmas party while we were there and all guests were invited to join the mini buffet. In room dining was expensive but there wasn't a need to really order from them as there is a night market opposite the hotel which has very good food options. The best part was the pool area - massive pool and it leads you to the sea! It's a private beach and really a good view ! I will definitely be coming back to this hotel if I head to Phu Quoc again !
GGuest Userwhat a wonderful resort! the whole area is beautiful, facilities are well-managed and guest reception & service are fantastic! (special thanks to my manager Sunny and DAI NGUYEN). I've also enjoyed activity programs like yoga class with kindly teacher (for free of charge!). Thank you for giving me wonderful time ever!
GGuest UserThis hotel was very nice because it was so spacious and had a private swimming pool. It is good that you can freely move around inside the hotel and use various facilities through Tuktuk. I was able to use it more comfortably because Jiwon Lee and Hana staff responded kindly
TTonyctca1We are here now and I have read some of the poor reviews. I don't understand them. Rooms are great, pool is clean, tiled and grouped. Staff are so helpfull and friendly. Rooms are cleaned every day, bathrooms clean and showers are top notch compared to some we have stayed in to get here. Absolute value for money with picturesque views and all amenities you could need. The walk to the main street is a bit of a walk but not a hike. Take my word for it and don't take any notice of the bad reviews. THIS PLACE IS FANTASTIC VALUE FOR MONEY. Only comment is breakfast could be a bit better, but not worth not booking because of it.
OOLEKSANDRAI had a conflict with this hotel, I didn’t stay there and my money was not refunded. When I tried to report this to trip.com service team and they contacted the manager, the manager made up some details of our conflict, lied to trip.com that I “shouted loudly and scolded the staff”, which is absolute nonsense. The thing is the receptionist who is the only staff member left the hotel, while i was waiting for him to give me motorbike for rent, which has been agreed before. He didn’t say a word to me, he just disappeared. Later , when I contacted the hotel by number from their business card, the other person has told me, that the receptionist is her husband and he went to another hotel to help other guests check in. They have several hotels and don’t have staff, so the receptionist guy does shuttle runs between hotels. Just for the note, the description of the hotel says 24 hours front desk. Empty front desk.
The biggest problem is that the manager, the wife of the receptionist, has told trip.com that I was being impolite, because I made my decision to not stay at the hotel, where I would constantly need to wait for the service (due to their problems of staff shortage). And she lied, said I was yelling at staff. Which staff, I don’t know. The guy, who btw doesn’t even speak English, was not there. How could I yell to anyone, if I was all alone at the lobby waiting for the receptionist. And when I realized, this hotel is not where I would be comfortable, I cancelled the booking and I told the manager that I did so. And left the key. I wouldn’t think I won’t be able to get my money back.
The manager is a liar.
And they didn’t give me refund.
GGuest UserWe had such an amazing stay at Chez Carole, highly recommended!The staffs are so friendly, helpful and attentive. we got upgraded to the beautiful bungalow with beautiful view. The setting of the resort is perfect, restaurant with a great variety of vietnamese and western choices and the beach bar is amazing with a small island to see the sun setting. the pool is superb. If you are wanting to get away from the hustle, this is the ideal place! The whole resort has a calming, laidback feeling. it was really relaxing, we did not want to leave
TTay YixianService was good but the maintenance of the room have got to be improved. There were stains on the windows of the shower area.
Toilet bowl constantly has a flowing water sound throughout the night.
I would prefer if theres a mini fridge for us to chill drinks/food, especially in the hot season!
Breakfast was alright, I appreciate the live egg station as well as the pho. Bread was stale though.
Other than those issues, bellboy service was really good and genuine.
Exclusive beach was a plus with great views and accessories like hammock, swing etc.
For the price, definitely worth an experience!