Roami at St. Helene

Stay? Could not get in. What stay? Booked the hotel at 2:10pm and by 5pm, I did not receive a “code”. Called the location as no one was available for check in at the property. The phone ranged an hour before someone answered. Then the person said that since I was a resident of the city I needed a REASON why I wanted to stay there. Although none of their business but I did proceed to tell them that my husband and I were deployed and was allowed a few days off. Since we subleased our place we just needed a place to stay for the night. The woman said that was not a good reason. Seriously? Yes she was very serious. We tried to cancel them at 7:20am the NEXT day I received an email with the code and instructions on how to enter the property.

DOOR KEYPAD ISSUES! Front lobby door to the street would sometimes simply just be open so anyone could come in? When we exited or entered, we'd wait for the door to lock (sometimes it correctly locked instantly). Our room keypad didn't work and after the first night it didn't work at all. But after a lengthy call and waiting - maintenance arrived quick - but had to replace the entire keypad. The new keypad still had some quirkiness unlike typical keypads (sometimes it would take a few minutes to lock).

very nice place, easy access and easy checking and checkout. problem is this place dont have free parking. walkable to french market, parks. this place is a very good location to anywhere in french quaters. really recommended.

My experience here was not good. The place looks no where near as nice as the photos. They don’t have anyone on site to assist with anything. Wait , they had a woman who couldn’t speak any English on site cleaning rooms who couldn’t answer a simple question. Coffee supplies in room, no coffee maker. Sent management multiple messages to while getting severely delayed responses. They responded to my first message, then ignored the rest of my messages until my final day saying they’d have my coffee maker within 24 hours after I’m set to be home from my 4 day trip there. 400 a night for a 💩 box. Then , once I’m set to leave they respond again saying the method I’ve been messaging them on isn’t monitored often and that I should contact them another route for faster response time. Thanks for telling me that on my last day after responding to me two separate days in the first place without nothing that. They don’t give a 💩 as this place is simply a cash cow. Great location. If you’re an illegal alien, they’ll hire ya. After me leaving them a bad review for their negligence they return the favor to me by rating my guest stay on VRBO as non favorable. So I’ll leave a bad review on every site I get a chance too. Don’t stay here if you want any type of accommodation as they don’t offer it.

Booked on Airbnb. Very good for the price. Two blocks off Bourbon. Not luxury but clean. Historic building but small with thin walls for light sleepers. Our room was spotlessly clean. Great wifi and mobile check-in/out.

This is just an AirBnb without the personal touches of local owners. It was beat up and the room I rented was supposed to have a window, which it didn't. The light fixtures were falling off the wall as was the tv. There was no bar soap or body wash....just shampoo and conditioner. When I asked the maid for a bar or soap in broken Spanish, she said she didn't have any. On the plus side, it was very quiet and the location was really convenient. However, I could have spent slightly more to stay at nearby hotel and had daily maid service, soap, a window, and a less beat up room. Will not stay again as there are much better choices nearby. Overall, this is just a poorly and cheaply run hotel or a poorly run AirBnb - neither of which are as good as a real hotel or a locally run AirBnb.