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Overall good location is quite good There is more than 20 dollars in the cost is not very clear what is the consumption

Firstly the best thing about this hotel is the people - from the minute we arrived, they were welcoming and friendly. The concierge was so helpful in booking trips for us along with other staff who suggested restaurants, directions etc. We chose breakfast in the hotel on one day which was OK and so decided to have breakfast another day as we were leaving on a trip and it seemed the obvious option; turns out they don't do breakfasts everyday which was not well advertised - and a little strange!! Anyway one of the cleaners clearly saw our confusion so suggested ”Mothers” diner across the road which was brilliant actually - the best pancakes we had in our entire trip in the States. Likewise the bar tender at the bar/restaurant is excellent. The only downside was that the hotel itself is a little tired and could do with some refurbishment and updating. Our room was lovely in terms of size and the bed was really comfy but some of the furniture was a little tarnished, the carpet somewhat dirty and the walls could do with a paint. But other than that, a good stay.

Very good hen hao h Facilities: Health Hygiene: regardless Environment: Very good Service: Very good

Where to start... the hotel is beautiful, and the decor is thoughtful. All the latest technology, but still charming and warm details. We stayed on site for an event and never stepped foot outside the hotel until valet brought us the car the next day. Every employee we encountered clearly loves working here and with one another. This was an expensive room - but no more than the RItz or the Roosevelt where the service can be very ”cool” or stuffy. Special thanks to Damien, the sharply dressed Valet attendant. He is so stylish, we had to make sure we were handing the keys to an employee!! Excellent brunch the next morning. Pool deck was lovely and the hostess waited on us personally.

Our family spent two nights at the Bourbon Hotel (October 10-12). We read the reviews and were expecting an upscale hotel experience. We travel very often in the US and around the world, in all types of hotels-from basic 3 starts accommodations to luxury resorts. We do not go to hotels unless we verify recommendations and find the best fit. At most, the reviews are accurate. At times, slightly non-representing, nevertheless, we realize that it is a matter of taste. However, it is rare that an experience is so far fetched from the positive review that I had to write one myself (I very rarely do). From the moment we entered, it was a clear that we are entering a once glamorous venue which was not maintained, not clean with an atmosphere in lobby as if we entered a train station and not a hotel. The room itself was also filthy, with toe nails under our bed, hair in the closet and dust in the room. There was no soap, and housekeeping did not clean at all the following morning. The door to the balcony does not close properly and therefore it is very noisy. The empty mini bar was more of a heater than a cooler. During the whole duration of our stay, the same garbage items were not removed from the elevator and others not cleaned in lobby. When we attempted to order room service as stated on the hotel website, we were told that “we no longer deliver food to room” with no apology given. When we went to try our luck at the breakfast buffet, we were told “we no longer offer it”. We were fine with a-la-carte but then we found out that they only offer bar seating and no high chair was provided for our daughter. Again, with no apology. They were filming a series outside of the hotel, which by itself is a cool thing, but not when it makes the hotel a production room, filthy, messy, noisy and again-the hotel does not acknowledge it. The worst moment was when we needed to wait 15 minutes in the heat to get back to the hotel as the small street was closed for filming. Again, no apology given. When we needed the front desk supervisor’s assistance in a billing matter concerning tax, we were dismissed in the most vulgar and not-service-oriented manner, despite the fact that they clearly did not follow State and Federal Law. We tried to explain the issue but again, there was a total lack of willingness to listen. Bottom line, this hotel is a disgrace. Maybe years ago it deserved 4 stars, today it is a mediocre youth hostel that charges like a luxury hotel. Avoid.

I’ve stayed here six months ago and came back because I love the gym and the location of this hotel. I work out everyday and usually struggle with hotel’s fitness centers but this hotel has a state of the art gym. I could spend all day at their gym. I stayed in a one bedroom suite with the view to Mississippi River which I love. Front desk was friendly and checked us in quick. Valet parking was quick and smooth. The room was clean. No coffee stains this time and I appreciate that. Pool bar service was quick and efficient this time. Cocktail by the pool were amazing. Their restaurant on the first floor still needs to improve menu options. I was disappointed to see they still offer just one vegan option (curry)in which I had tried before so I had to ask them to make me a vegan dish. My husband had their pepperoni pizza right out of their new pizza oven but it was burnt. The chef made me a delicious vegan dish but I don’t like to have to ask for it every time. The cocktail menu had no ingredients listed so you have no idea of what you are ordering. I ordered a cocktail but didn’t know there was gin in it and I hate gin. Overall, excellent service, room and gym. I will be back.

There is really nothing to say about the hotel. During the epidemic, it is not only cheap but also has fewer people! The neighborhood is also very close to French Street, and there are delicious oysters, ACME restaurant is recommended, the seafood is really delicious!

Very nice rooms (we had 2) and lots of moving around space. Every employee when encountered was pleasant and friendly. The guys working the Valet were great...they would run from their valet station to open doors for us...nice service...and we were not valeting..just walking in from across the street. No official restaurant but they do have some food. We had the Angus burger with fries and a chicken sandwich with fries and ate at the bar.....extremely good food. yes it was a little pricey, but eating it all made it worth it. Weill be returning soon. We didnt experience pool or exercise room.

We booked the hotel seeing that it had 4 stars, there was a pool and the amenities list said there was an oven and microwave for the room. I can tell you that when we got there we were definitely surprised and not in a good way. The pool was closed even though they put a sign on the door thanking people for staying 6 ft apart. I don’t understand how you can be 6 ft apart if you can’t even go into the pool area, let alone the pool itself. Another reason we were extremely unhappy was because we had brought frozen food expecting to be able to heat it up and there was no oven, nor a microwave in the room. For a 4 star hotel that is ridiculous! Additionally, the hotel was doing some COVID-19 relief programs which in retrospect is very nice of them due to the fact that New Orleans is a poor area, but they did not let us know about it when we booked the room and the outside the hotel was full of homeless people and others just sitting around smoking and drinking by both doors outside and roaming throughout the lobby. My husband and I were very displeased and even though the hotel was giving them food and water, they created a place where anyone could have definitely caught the virus if they aren’t careful enough or if anyone walking in had it. If we ever go back to New Orleans, we will not be staying there.

Everything was perfect. The location was great. Staff was friendly. Parking garage was a little tight