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Top rated hotels in Midland

SpringHill Suites Midland
4.5/5103 Reviews
I was happy with the lobby when first entering the hotel. Upon waking to our room we commented on how nice and cool the hallways were. Then when entering our room it was apparent that the air conditioning in the room had been off for quite some time. We attempted to turn the air on from the wall unit with no luck. We then called the front desk who offered to come up and help. Upon checking out the unit it was determined that the air conditioning was broken. So we went back down to the front just to see what our options were from there. That is when I have never experienced such horrible customer service in my life. The woman at the desk told us that unfortunately they were sold out for the evening, and it was also unfortunate that we chose to book through a third-party (USAA) that a rebate is unlikely. After informing them that there was no way we could sleep without air conditioning when it’s been 90° outside lately we were met with unfortunately that’s all we can do. From there we asked to speak to the manager, who we spoke with on the phone. Jason White (manager) was utterly condescending and rude to my husband and I. We ended up leaving the hotel, going to the one next-door (Holiday Inn) and booking a much better room with much better customer service. Save yourself some time and just book at the Holiday Inn if you’re coming to Midland Michigan.

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Hotel Information for Traveller

Number of Hotels13
Number of Reviews229
Highest PriceSEK 5,037
Lowest PriceSEK 816
Average Price (Weekdays)SEK 1,774
Average Price (Weekends)SEK 1,806