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Well.. Instead of service I received discrimination from the desk staff and then management threatened me the next day when calling about a refund. Now they have a lawyer involved when all I want is an apology. The situation: We checked in earlier in the night and came back around 1am after a great day in Midland. Our door had blood on it behind the door handle. I asked to have it cleaned by the staff, they offered me a bottle of hand sanitizer. Literally told me to do it myself with hand sanitizer. They then relented and gave up a Lysol wipe after claiming to not know what one was. I then cleaned the blood myself. Next? No soap in bathroom to wash my hands. Next? Tried the jacuzzi tub that we payed extra for - no water. Went to desk and was told ”nothing I can do.” This is where the discrimination comes in - I have Parkinson's disease, and stress makes me shake. As soon as I started shaking the employee said ”You are just rude, and I don't have to deal with you,” and then hid behind a wall in the office, like a child, while I calmly (while being rightfully pissed) explained that I was not rude at all, but disabled. She never came out to hear me, and I grew very frustrated and made this known. So, my wife and I packed then checked out. We stopped back at the desk to ask about a refund and the woman stood in the lobby and simply ignored me, refused to give any helpful inclination as to how to resolve this issue. Until! She finally opened her mouth and said these profound words; ”Sir, there is nothing wrong with you and you need to leave MY hotel before I call the police.” MIND BLOWN! I then gave her the largest piece of my mind anyone has ever received, then had my wife take over the drive home because there were no other rooms available in town, and I was too symptomatic to drive us home myself. My wife, who has high anxiety when driving at night, was forced to drive us home at 1am or let us sleep in the car. Next morning I called the manager and she wouldn't even let me speak, stating that the employee accused me of spitting on her and that she ”trusts her” (so much so that she didn't even need to hear my side of things apparently). Then she said they may contact the police. I laughed at her and told her to watch the tapes. This absolutely never happened, I would never do this. I was a public servant, a 911 dispatcher, before my diagnosis. I help the community, I don't spit on people, nor discriminate and act like a child at work. They then seized contact with me and Mac their attorney has since emailed me and told me to stop attempting communication them. I asked for nothing more than an apology and assurance this wont happen again, and they turned me over to their non responsive attorney. Stay Tuned, I'm not letting this go. I wont let this happen to another member of the Parkinson's community, or any other. DO NOT STAY HERE! Expedia thankfully refunded the room for us.. go check them out. This Holiday-Inn looks nice, but they employ and prote

I was happy with the lobby when first entering the hotel. Upon waking to our room we commented on how nice and cool the hallways were. Then when entering our room it was apparent that the air conditioning in the room had been off for quite some time. We attempted to turn the air on from the wall unit with no luck. We then called the front desk who offered to come up and help. Upon checking out the unit it was determined that the air conditioning was broken. So we went back down to the front just to see what our options were from there. That is when I have never experienced such horrible customer service in my life. The woman at the desk told us that unfortunately they were sold out for the evening, and it was also unfortunate that we chose to book through a third-party (USAA) that a rebate is unlikely. After informing them that there was no way we could sleep without air conditioning when it’s been 90° outside lately we were met with unfortunately that’s all we can do. From there we asked to speak to the manager, who we spoke with on the phone. Jason White (manager) was utterly condescending and rude to my husband and I. We ended up leaving the hotel, going to the one next-door (Holiday Inn) and booking a much better room with much better customer service. Save yourself some time and just book at the Holiday Inn if you’re coming to Midland Michigan.

Close to freeway and adjacent to a Mcdonalds. Room is not smelly unlike lodges I stayed before. Sink faucet not working in my room.