Hotels Near Prairie Plaza in Mesa

Absolutely have nothing bad to say at all. Customer service here is the absolute best.

I was in town for one night and it was convenient for me to stay here. The room was fine, except that a room with two beds does not leave room for a lounge chair. The pool area is attractive and large, although some repair work needs to be done on the underside of the waterfall bridge. I went for breakfast the next morning. There are basically only two choices: pancakes or eggs, which were attractively presented and the service was friendly. However, whoever designed this dining area in terms of decor was inspired by the charm and intimacy of a Greyhound bus station.

The hotel, overall, is pretty unremarkable. Most of the security doors do not lock and can be opened without a key card, but at least one of then cannot be opened even with a key card, which ended up meaning that in order to go to the second floor, you are forced to use the elevator rather than the stairs. This is patently absurd for anyone who hates waiting for an elevator. But overall, the hotel itself is not bad. What is incredibly bad, however, is the management. The general manage of this property emailed the organizers of the baseball tournament my team was attending in the Phoenix area, accusing my players of vandalizing accessibility equipment in their (insanely tiny) pool and also putting patio furniture into the pool. GM ”Glen” cowardly attached his assistant manager's name to his accusations, I would later learn and left AGM Antonio to answer for Glen's accusations. When I called from the baseball fields between games to address the accusations, it became clear that their employee witnessed these acts at a time during which the entire team was half-an-hour away from the property and couldn't have been the ones they saw. When confronted with this information, Glen said ”I don't want to hear that anymore” and ”your parents are worse than your kids”. The basis for the stubborn sticking to the accusation was essentially the idea that we were the only baseball team staying at the hotel and therefore must have been guilty (essentially saying that I was lying about the players all being elsewhere). As proof, Glen send me screenshots of security footage of furniture in the pool and a completely separate picture of my players in the hot tub. Because the hotel does not have a lock on the pool, which is accessed from outside the venue, it turned out that teenagers (my players are all 11 and under) staying at a hotel next door were helping themselves to the pool after their actions had caused their hotel to close that venue's pool access. Fortunately, Antonio was very apologetic and reversed charges Glen had added to my party's bills to cover the alleged costs of maintenance on the equipment, because Antonio had taken the time to investigate the situation and determine we were not involved. How the lazy, rude, and utterly ignorant Glen is employed by this venue is beyond me. We were told by Glen that my group would never stay at this property again. He couldn't be more correct about that. They could offer free stays for my team annually while we participate in the baseball tournament we like to attend and I would laugh in his face. Never, ever again for us and I will go as far as to be sure that no other hotels owned by the same LLC will profit from our tourism to the area. Hopefully someday Glen will be replaced by any of his competent staff and also maybe someday I'll get to meet him to address his efforts to smear me and my families and my baseball program, all because he's too lazy to take care of his property.

Although this hotel has a 24 hr shuttle and is close to the airport, that's about all it has going for it. The shuttle driver talked constantly from pick up to drop off at a rapid fire pace. Friendly, but over the top. There were frequently people hanging out in the lobby without masks and no request from staff to comply. Sometimes, whole groups of people such as a team or perhaps construction or fire fighters. Felt very unsafe. The elevator bell was one of the most loud and annoying I've heard anywhere. The AC was a wall type unit that made falling asleep challenging. There were several customers at the bar with no separation and clearly we're not together. We decided to sit outside on the patio and get a bit to eat. Very few options. Our sub sandwich came in about 5 min's and the bread was terribly soggy. Appears the quick delivery to our table must have been due to the food being premade and sitting in a cooler. The room was clean and the staff friendly, but I will be seeking other options on future trips.

The room was clean, easy to travel, and close to the restaurant supermarket. The only regret was that the room was generally soundproof. One night the room next door yelled and the TV turned on very loudly. As a result, I was already in jet lag and didn't fall asleep all night.

I stayed at this hotel for three nights while on business. This hotel has to have one of the nicest staffs I’ve encountered over the last 17 years of traveling for business and pleasure. Every member of the housekeeping staff I encountered gave a “Good Morning” “Hello” “Hi!”. And it felt genuine, not forced. The front desk staff was also very friendly. One of the days I stopped by to get a water and snack from the market. The GM was helming the desk. When I gave him my room number to charge the two items to, he saw I was a lifetime Titanium Bonvoy member and said the items were on the hotel. Small but appreciative gesture for my loyalty. I’ll stay here again the next time I’m in the area.

The saying that reads underneath their clock-tower says it all: ”Where time stands still”. (1) The clock is in correct. I THINK its supposed to read 5 o'clock (somewhere) but instead the big hand is pointing at the 5 and small hand at the 12 so its 12:25. That's a fun fact that is inexpensively changed and I don't hold it against the millennials who probably set it ;-) (2) We were in a ”casita” and the decor had definitely stood still. The 1990s called and they want their decor back! (3) A/C: Now air-conditioning is a major factor in Arizona! Fun fact I went from this JW Marriott to a different city and a Hyatt Regency and they both had the same ”WiSuite” thermostat. The Hyatt, appropriately had one that operated with Auto/Low/Medium/High with the click of a subsequent button; Marriott only had Auto/High! That meant that multiple times in the night I had to get up, at the behest of my wife, and turn off the A/C. Then get up and turn it back on because it was either too hot or too cold. :-O