Hotel Mesa

We traveled due to family death. Found pair of Sox under chair. Plumber in tub/shower were clogged. Received bottle of Lysol due to stench. My husband checked into 2 rooms that still had people in them. One of our family members had a room that the TV was broken. It was replaced the next evening

We stayed 4 nights. The hotel location is in a safe area of Mesa with good access from the interstate. Room was fine, although the bed sank way low in the middle. In the shower, it took almost no movement of the faucet to go from freezing to scalding hot. We reported this condition, and hope it will be fixed,

We stayed 4 nights. The hotel location is in a safe area of Mesa with good access from the interstate. Room was fine, although the bed sank way low in the middle. In the shower, it took almost no movement of the faucet to go from freezing to scalding hot. We

Outside front of hotel looks new, inside is ran down. First room the put us in smelled like urine, next room was a little better. But decided not to stay. Pool is closed for renovations that I did not see going on.

Stayed 2 nights for at total of $266. While staff was friendly, inside seemed a little old. Beds were comfortable, but pillows were to thick and high which made it uncomfortable to sleep on. The most disappointing was the pool was closed for renovation, which I wish they would have mentioned when booking the hotel. Having a 5 year with her swimsuit, she was sad about this.

This stay was a disaster from the time we checked in. We were originally checked into a very strangely configured room back in the elevator. We went down and requested a different room and were accommodated nicely, checked him, and discovered that the toilet had not been flushed. I contacted the front desk to have them send someone up and clean the bathroom. Three hours later I went down to the front desk to get some assistance and there was no one at the desk for five minutes to help me. They insisted they would get someone up to repair the toilet, which wouldn’t flush. The housekeeper said that she had reported it early that morning so they were aware it was a problem. We decided to go to dinner while they resolved it. When they came back they informed us that there was no maintenance on the property and they would need to move us to a different room. It was an inconvenience because I had already unpacked but it seemed like the only solution. We got new keys to discover they had checked us back into the room we had originally rejected because it was small, odd, and backed the elevator. Now it was about 10 o’clock and we were being moved to a fourth room. We had no Wi-Fi working and the channel changer didn’t work. We were told we could move again to another room that might have better Wi-Fi connection. Since we had already been to four rooms and it was 10 o’clock at night we decided to stay where we are. The next morning I contacted management again to ask for assistance with the channel changer and possibly the Wi-Fi. I was told she would do some checking and get back with me. Two hours later I reached out to her again and she said she hadn’t heard anything but would check again and get back with me. That was two days ago. We still have no TV or Wi-Fi. I have been trying to get a partial refund because of the horrid condition of the hotel and managment's inability to resolve the problems

By far worst Best Western I’ve stayed at. The hotel is very dirty and outside as well. Given a room that was still occupied. Awkward! Precheck in had no benefit. Had to do everything just as though I hadn’t done it.

Firstly the room was clean and the price reasonable. The included breakfast was very good. My dissatisfaction was with staff and a special request about the bed linens. I was totally ignored. First I made the reservation on line directly through Best Western, not a third party like Travelocity. Then I phoned the hotel directly with my request and was told it would be taken care of. After checking in I checked the bed in my room and it was NOT as requested. I phoned the front desk and only got a voice mail option. I left a message, but never received a response. If I had been told in the beginning they could not accommodate my request or had been called back I would have either brought my own or tried a different hotel. Worse was that after checking in, my concern was ignored when I attempted to talk with them. I ended have to go to a Kohls and buy what I needed. I know my request can be a bit of extra work for the housekeeping staff and thus I always leave a 20+% tip for each night. But this time it would appear my request and subsequent efforts never even made it to housekeeping and were completely ignored.

Perhaps the worst hotel in our 11 day travels. WE booked, confirmed and double checked that we were reserving an accessible room. None were available on arrival. Their only help was to provide a very low, unstable clamp-on grab bar for the tub and a wobbly bath chair. The room was filthy, my feet left black dirt in the tub after walking from the bed to the bathroom, carpet was super dirty, hallway carpet was worn out, wallpaper was buckling, just a run down nasty place.