Top rated hotels in Londonderry

Best Western Plus White Horse Hotel
4/541 Reviews
Twin room was fine, but shower was small and the shower head could have done with a clean. Reception area and bar/restaurant was pleasant. I stayed here as part of a coach trip. I believe the hotel promised things they couldn’t deliver! Breakfast was buffet style and cold. Items ran out quickly but it took so long to top up, we just gave up. Evening meal wasn’t much better. Set menu with two choices and repetitive every night. It was quite tasty with mash potato, swede and carrots every evening. I requested chips one night and offered to pay. In the end the manager put a bowl of chips on each table - result. Service was appalling. One evening I had ate my chicken and mash before the vegetables arrived. Nearly 3 hours for our meal. People just kept leaving. Our driver spoke to the manager and reception to complain about the service and was assured it would be rectified - it wasn’t. Seems we were being treated like second class citizens because we were on a coach. People who were ordering off the Al a Carte menu were being served first. Not acceptable. I hope the coach company won’t use them again.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.