Top 5-Star Hotels in Kuala Lumpur

Very old hotel. Maybe it’s 5-star when it opens but definitely not 5-star for now. When I arrived, the two lifts to my floor didn’t work (one out of service, one temporarily closed), staff responded quickly to bring me to another “hidden lift”. Worst thing happened was a hotel staff opened the room door after me checking in. Seems the front desk wrote my room number wrongly to another customers so their access card didn’t work and the hotel staff helped them to open the room door. The staff left quickly after knowing someone is already inside the room but without apologising. Last but not least, although it’s close to the KL tower, the location is not really convenient (not bad, but not good either). It’s the cheapest 5-star hotel in KL for a reason. But if you want to save money, it’s still acceptable. Some 4-star hotels may have better facilities and services though.

Buffet Breakfast was excellent. Hotel Location superb. But cleanliness ZERO .I have added pics of the room you can check very tiny mirror for Makeup plus broken furniture with ugly marks of broken woods at every furniture in the room and Fridge was Rotten and Mouldy looks like they cleaned it before Covid-19 . The swimming pool is very good as well .

Staycation one night with my small family (1 toddler & 1 baby). Check in was very late process about 20 minutes by the receptionist. Entered the room (no.337) and feel eerie / goosebumps with the room itself as i found big whole garlic behind TV cabinet. The bedsheet was slightly dirty with blood stained. Around 12.15 a.m., there’s sound made at TV area and kids became so tantrum. Breakfast was good and pool also was nice with not so cold water for kids but slightly dirty. Regretful to stay here as I thought it will be enjoyable trip due to celebrating my confinement ended and to make my toodler happy with this short trip. This hotel requires a major revamp of renovation and maintenance for hotel sustainability in the future as it has wise location for tourist spot!

It was my 2nd time staying here and it was as pleasant as usual. The check in was very smooth and it took us 10 mins (probably bc we checked in during non peak hour). However, something could be done with the access card as it took us many tries to scan the card and press our room level. The waiting time for the lift was long. Initially the infinity pool has the KLCC view but this time, it was blocked by the other hotel which i believe is the sister company of the Face Suite. Overall a pleasant stay!

DoubleTree by Hilton Kuala Lumpur offers a delightful blend of modern comfort and impeccable hospitality in the heart of Kuala Lumpur. The hotel impresses with its contemporary design, spacious rooms, and luxurious amenities that cater to both business and leisure travelers alike. DoubleTree by Hilton Kuala Lumpur stands out for its central location, exceptional service, and commitment to providing a luxurious and comfortable experience for all guests.

I like this hotel and have repeated my stay for periods where each period is 2-3 days. It was due to the quality of service of the staff, clean environment & comfortable room. This hotel location is close to LOT 10 & Pavilion shopping malls with good food around. Also, it is walking distance to monorail & LRT stations. Good hotel.

The whole experience with the hotel was horrible. Strong chemical smell in the room, window can’t open and the bathroom floods every time we bath! The lobby is new and shiny but the room is old and tired. When we entered the room, we found a note saying that the hotel is currently under renovation. If we knew it before we book, we would never choose this hotel! The aircon from the room smells horrible, full of chemical smell. To the point that the next day when we woke up, we had severe headache, teary eyes, itchy throat and very bad nausea. The shower floods after every single bath, the water got all over the bathroom floor, dripped all the way to the sink and toilet area. I almost fell down 2 times after walking out from the shower! I can’t imagine if it was an elserly guest living in this room who didn’t have a quick reflex on a slippery floor then what could have happened! (See pictures for flooded floor) When we complained to the front desk and asked to change to another room, the lady staff told us no room available despite when I checked on trip for the exact same room there are still rooms available (see pictures for room available on dates selected). She promised to ask the cleaner to help us open the window, put some air fresheners and a humidifier machine in our room to deal with the smell. We went out for the day and when we came back, nothing changed! Window still can’t open, room still smells horrible and no air fresheners or any machine to help. It was so severe that we had to open the main door for some air and turn off the aircon. We got trip to call them to ask for room change, hotel still refused! We immediately checked out the next day despite still having 2 more nights at the hotel. We got charged 50rm as tourism tax for all 5 booking nights despite early checkout. When I asked why I got charged the tax for 5 nights, the staff just said I have to contact Trip to ask! Hello! This tax charge is from your country and you have the responsibility to explain it! Very irresponsible reply and poor management, not expected from a 5-star hotel! I will never recommend this hotel!

The location is very strategic. It is connected to a massive shopping mall and train station. It is easy to find anything in the shopping mall. The parking is free of charge. We parked our car and went to the Central Market just by the train station nearby hence we able to avoid the traffic jam. The breakfast is delicious, there are a lot of varieties.

After about 5 years of not traveling to KL, I was very confused where to stay as majority of my stays in KL was in Gardens Hotel. After reading so many reviews what caught my attention was the food in the area that is convenient since I am traveling with my 8 y/o daughter. Our stays here for 3 nights was very pleasant, everything was good, checked in smoothly and checked out was a breeze. I recommended this place to whoever looking to skip hotels and going for service apartment.

The hotel is conveniently located in the heart of the city, with grocery stores within walking distance. However, the price is on the higher side, and you could find better options at similar rates elsewhere. The room is comfortable for a short stay of 1-2 days, especially if you're in Kuala Lumpur for business.