Popular Shangri-La Hotels in Kota Kinabalu

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Top rated hotels in Kota Kinabalu

Shangri-La Tanjung Aru, Kota Kinabalu

Shangri-La Tanjung Aru, Kota Kinabalu

4.6/51194 Reviews
Tanjung Aru
The Shangri-La Tanjung Aru Resort is an outstanding resort with exceptional service that leaves a lasting impression. Firstly, the service quality at the hotel is very high, with staff being friendly and helpful. Whether it's the reception or room service, they respond quickly to guests' needs and always with a smile. Secondly, the quality of the in-room dining is excellent. Whether it's breakfast or dinner, the food delivered to the room is not only fresh and delicious but also beautifully presented, making you feel genuinely welcome. It's particularly worth mentioning that I once accidentally left some items in the room. The hotel staff promptly contacted me and arranged to return the items quickly, which was very reassuring. However, there are a few areas where the Shangri-La Tanjung Aru Resort could improve. Firstly, the hotel's location is relatively remote, making it inconvenient to hail a taxi, especially at night or during peak hours, which can be troublesome for guests who need to go out frequently. Additionally, there are some issues with the hotel's pool facilities. The edges of the pool may be rough, and I accidentally got a cut while using the pool. I hope the hotel can address this to enhance the safety and comfort of their guests. Overall, the Shangri-La Tanjung Aru Resort remains a highly recommended accommodation choice, particularly for travelers seeking excellent service and delicious meals. If they can resolve the transportation and pool facility issues, this would be an ideal place for a relaxing and enjoyable stay.

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