Family-friendly Hotels in Kota Kinabalu

Stayed for 3 nights Day1 stay checked in around 330pm and it was smooth, we were assigned a room in which on my request. Wifi was strong, water pressure was superb, it has a damp(wet) carpet spot till the end of our stay. Day2 breakfast was below average, unlike before, the variety was below par. Quality of the food wise average. We asked for room cleaning(tidy) but since 1100am till 4pm when we back from our errands, the room was still untidy. But we called the passer by cleaning team for towels change and other amenities replenishment Day3 breaksfast was like day2, less variety. Day4 breakfast like same day2 and day3, if it werent included in our booking, i would rather buy outside. 3 nights stay was ok but the question remains, maybe i would recommend but i will come back if the breakfast choices improve Overall stay: 3.7/5.0

The suite consists of 2 roooms, living room with couch and a kitchen. Suitable for small family. The living room was not cleaned thoroughly. Bit dusty. The toilet got water leaking and stinky. Breakfast was ok. Not so many choices but tasty. Beside the toilet problem, we had a pleasant stay.

An excellent stay in Kota Kinabalu. My family and I thoroughly enjoyed our time here, largely in part because of the hotel. From the easy and friendly welcome at the reception, club lounge and restaurant to help from the travel desk, we received good service all around. The club lounge food while not varied, was good. I also loved the views from the rooftop bar. The pool looked to be a little dated but was still acceptable. The gym was well equipped! Unfortunately, I did not make a booking in time to try their massage services. Finally, the room was lovely. Comfy bed and pillows. The hotel is only 15 stories and we were on the 8th floor, while it's not very high the sea view was still gorgeous. Additional kudos, I appreciated that the laundry team could accommodate for washing of shoes as I had just completed the Mount Kinabalu hike. We made a spontaneous booking to Mari Mari Cultural Village and the travel desk service was really helpful in arranging our booking for the next day. All in all, a fantastic stay and I look forward to staying here again.

Clean & well maintain hotel. It’s full of overseas tourist, so happened bung with the big group tourist when check in. Noisy sound and no places to sit down while awaiting my room. Luckily there is a Starbucks next door to escape. Gentle advise to avoid the check out timing during check in. 😁😄 Meantime thanks to Noveera at reception counter on her professional service.

My recent stay at the Grand Hyatt Hotel was nothing short of exceptional. From the moment I arrived, the service was impeccable, with courteous staff ensuring a smooth check-in process. The hotel's lobby exudes elegance, boasting modern decor that seamlessly blends with classic sophistication. The room itself was a sanctuary of comfort and style, featuring plush bedding, contemporary furnishings, and breathtaking views of the city skyline. Every detail, from the high-quality amenities to the tasteful design, spoke volumes about the hotel's commitment to luxury.

good for everything to me.. bagi yang ada orang tua sakit dan mengguna wheelchair, mudah sangat tak perlu risau, kerana ada luluan yg mudah nak tolak wheelchair naik ke lobi. nak grab pun mudah dekat dengan hospital (cheapest grab)

all are fine except the parking fee refund that organize by Wilson company. im stayting from 24th-26th May 2024. until today 5th June 2024 i still havent got my refund MR235.60. the parking fee is using auto debit each time your going in and out from the hotel using car. hopefuly hotel management will tackle this issue ASAP

Well maintained resort and good service. Breakfast spread is good and yummy. Harbour is just 5-10 mins walk away to take boat ride to the Tunku Abdul Rahman islands. Boat ride is only about 15-20mins to the islands. Lovely great swimming pools for both adults and kids and a small private beach for snorkeling. Rooms are clean and spacious. Sunset is beautiful. Love the stay and we will be back. Thank you!

The Shangri-La Tanjung Aru Resort is an outstanding resort with exceptional service that leaves a lasting impression. Firstly, the service quality at the hotel is very high, with staff being friendly and helpful. Whether it's the reception or room service, they respond quickly to guests' needs and always with a smile. Secondly, the quality of the in-room dining is excellent. Whether it's breakfast or dinner, the food delivered to the room is not only fresh and delicious but also beautifully presented, making you feel genuinely welcome. It's particularly worth mentioning that I once accidentally left some items in the room. The hotel staff promptly contacted me and arranged to return the items quickly, which was very reassuring. However, there are a few areas where the Shangri-La Tanjung Aru Resort could improve. Firstly, the hotel's location is relatively remote, making it inconvenient to hail a taxi, especially at night or during peak hours, which can be troublesome for guests who need to go out frequently. Additionally, there are some issues with the hotel's pool facilities. The edges of the pool may be rough, and I accidentally got a cut while using the pool. I hope the hotel can address this to enhance the safety and comfort of their guests. Overall, the Shangri-La Tanjung Aru Resort remains a highly recommended accommodation choice, particularly for travelers seeking excellent service and delicious meals. If they can resolve the transportation and pool facility issues, this would be an ideal place for a relaxing and enjoyable stay.

I stayed at this hotel for 6 days and 5 nights for both business and leisure purposes. The hotel's location is one of the best in Kota Kinabalu. On the first day, I was issued a room that did not match my reservation. However, the front office staff were friendly and very professional, and they assisted me in changing to another room. Unfortunately, the next day, I had to change rooms again due to a leaking air conditioner. It was honestly a very bad experience to have to change rooms twice within the first two days. Despite this, the Duty Manager, Mr. Bryan, was very kind and professional in helping me resolve the issue. I appreciate the Marriott's high standard of service. Overall, the stay was good, and the sunsets were breathtaking.