Family-friendly Hotels in Genting Highlands

Have stayed at this hotel many times, overall value for money in view of the price, cleanliness, room size, and service. The only thing is that the buffet breakfast seems to have dropped its standard, it used to be more varieties with better food quality, now only left one meat dish which is chicken everyday (I stayed for 3 nights and took the breakfast 3 times with my family). No other meat, don't even talk about seafood etc.

We had a great new year's end vacation here @ swiss garden hotel genting highlands 😘 We really enjoyed the new years countdown party and the foods served was 😋 😋 😋 👍 👌 Very friendly staffs(from the receptionists to the restaurant staffs all friendly 😘 Location wise ( only RM7 grab taxi to GPO) maybe depends on time and demands Good food 😋 especially breakfast buffet soo many choices 😋 also tried their kampung friendly rice,char kway teow special oxtail soup yummy 😋😋😋, Pool was nice but wasn't able to swim coz it's very cold that time with sea clouds ⛅️ Also sooo many instagrammable views to capture when you are @ pool (you can also see the awana cable car & GPO from afar 😉 Clean Room and surroundings ✅ For me its highly recommended hotel ️ in genting highlands ✅️ Price was good for the 4stars hotel 👌

Great experience staying in this hotel. Service was good, friendly staff too. Room was huge bed is comfortable and the best part is their pillows not the typical hotel pillow it feels like I'm at home. No aircon but it's ok they have an electric fan and it is cold especially at night. Separate toilet and bath, and it's clean. Water pressure in the bathroom is good. Definitely will come back with my family.

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

”I had an amazing stay at this hotel! The room was spotless, well-designed, and incredibly comfortable. The location was perfect, making it easy to get around. The staff provided exceptional service, always friendly and ready to assist with anything I needed. The bathroom was clean and modern, and the high-quality toiletries were a nice touch. Every detail, from the cozy beds to the elegant decor, made my stay feel luxurious. I truly appreciated the effort put into maintaining such high standards. I would definitely stay here again and highly recommend it to anyone looking for a top-tier experience!”

A short stay at this residence suites and this was my second time staying together with my family. The overall experience was somewhat considered ‘so so’ but a few areas require to be fine tune, maintained and given attention to. The bed sheet has the dirty stain on it, the bath room water basin is clogged,, hot water supply seems to be slow (as my daughter and I forced to take cold water shower), no TV program even though the TV is functioning with Athena cable attached and some rooms are a little dusty.

at first, we had read reviews about the check in being in a different location from the actual hotel apartments but we thought it was around a 5 minute walk. the actual location is about 1km (25 min walk) away. as it was quite late, the check in staff eventually organised a lift to take us to the place. the room was nice, fitted with a kitchen, and the pool and gym are nice additions to the complex

The room & toilet are clean. If you are going to book rooms at Midhills, remember to bring your slippers and toiletries because they don't provide that stuff. It's quite far from Genting Highlands and markets. I suggest you bring everything you need like food, drinks and snacks before you check in. The lights are grounded the reason when you turn it on, there will be a sparkling sound. There is also no cable on TV. The Aircon is not cooling. The smell of the room is some kind of weird. Please don't take my review as negative. By this, you can have room for improvement in the future.

1st time here. Amazed with the scenery offered and also on the superb facilities. Check in process is smooth and 2 staffs at reception counter are very polite and greet us with smile. Free flow americano and espresso also offered at the counter. Room is good and the bed and pillows are comfy enough. In house cafe provides good food for dinner and breakfast (to purchase). Pool is good and opened until 10pm. Me and my kids even goes for a swim at 915pm. Definitely will come again in the future with other family members. Worth the price!

Pls stated Ur company list Infront of your counter or offices . I didn't receive any info on deposit payment because I've been checking with the info repeatedly before choosing any of the hotel or Airbnb pls stated UPFRONT . I have queue at one operator at first and spent sometimes on queuing and then when is my turn they said it's not under their operation so pls stated clearly who is whom room U are operating . During my check out time, I dunno Ur staff is being trained or not, I was the one she should attend at first but she attend other guest instead of me personally and the said didn't saw me just saw the person who direct to the counter?? What Ur eyes see only straight object is it????? . So frustrating ...overall the house is clean nice, good smell and nice facing open unit. . Thank you