Imperial Heights Hotel, Entebbe

It's very good environment to stay with poor management, less workers, managers hide a way from guest incase of any complain.. I interacted with some staff..they are crying of delay salary and salary deduction

To start off, the exterior of the hotel is beautiful and the staff are amazing. Sadly, that is all that the hotel has going for it. The room that I was in was located in a corridor that was not lit at all. The room was not well lit either, unlike the pictures shown. Then, the A/C does not work as it should, it is stuck at 24C, with no way of changing it. Throughout the night, you could feel that the A/C just functioned as a fan instead of an actual A/C. Also, I am unsure why, but multiple blackouts occurred during my stay ＞20 (stayed for about 5 days). Oh yeah, wifi was also pretty bad, kept disconnecting for no reason. The restaurant food is either decent or overly salty. I had the cream sauce pasta (way too salty), chicken burger (also too salty), ceasar salad with chicken (actually decent), onion rings (fine), steak (fine). Breakfast was included, and if you don't go, they'll actually call your room to ask you if want breakfast. Very interesting, but can be annoying if i was still sleeping + One time, housekeeping actually went into my room despite me having hung the do not disturb sign on it. The restaurant area is, honestly, a little dirty and scary. There was a dead fly on top of the glass cup, and a live lizard near the lights (they have like, circular lights that are inside of holes). Since they leave the windows open, spiders and wasps were observed, and honestly, i just ordered room service throughout my stay. Finally, if you like to use the gym, don't. Not here. The gym is pretty much half destroyed, with barely any lighting. Honestly, you might not feel safe in the gym because of all the "openings". You'll understand what I mean by "openings" if you decide to stay here. Also, no spa or massage, unlike what was listed on other websites. Overall, I would not recommend, unless they do some serious renovations. Oh yeah, they also have a "rooftop bar", but its very sad.

Best Hotel Best service Best rooms Beautiful terrace bar Walking distance from the shopping area Will recommend this hotel in Entebbe The view and the area is very classy Reception team very helpful Housekeeping very friendly and doing great job