Hyatt Regency Hotels in Dubai

Superb location, right opposite Dubai Mall, walkable distance. However, staff friendliness is so-so. Breakfast is ok. We especially didn’t like frequently being asked if we wanted their taxi service when we’re waiting for normal taxi. There’s also no fridge in the room.. unbelievable

Nice clean place very attractive marvel . Good places are all around and close easy access and I have very good time staying here and with respect to money it’s worth .

I love staying at this hotel! It’s so convenient for anyone why wants to do gold shopping or shopping for dresses and other things. The fact that this hotel is basically attached to a mall is also another plus for food and just general shopping. I’ve stayed here a few times and the rooms are very spacious. Can’t wait to go again.

All in all great experience with a few issues mentioned at the end. Helpful staff, especially valet parking, luggage service, early check-in for us free of charge, early breakfast packaging for check-out and so on. Location is also very central (of course convenient only by car or taxi/Uber). Arslan from breakfast is excellent and friendly. He does his job perfectly. Also Raj from the garage (delivery point) is very nice, helpful and cheers you up each time you meet him. Abdullah from housekeeping (room cleaning) is the best I have seen in hotel service in his position. Fast, efficient, friendly and down to earth. A few issues: Elevators take a LONG time to arrive. Although most breakfast service people are great, a few times they forgot your orders, bring wrong ones, etc. TV is very dim, sound is very low and the broadcasting from an iPhone only works half of the time with lots of disconnections. Bathrobes had to be requested explicitly a couple of times (since forgotten), the reception only had 1-2 people and almost always busy with another guest which means waiting time. All in all a great experience and for Christmas and new year's time, we found a relatively good price for a 5-star hotel at this time. Recommended!

I find this hotel neat and clean. All repairs are done on time and facilities are shining. But what I value the most is Customer Support. All the hotel staff has exceptional high standards to treat visitors (in the restaurant, reception, any other person in the hotel). Thanks to Mr Bikash Tharu for always keeping my room cozy and bringing homely vibes.

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.