Mengzheng1789
January 8, 2025
The worst hotel I've ever stayed in. First of all, the towels looked like they were used for more than 10 years, and one day they were still torn. I don't know how the good reviews came about. There were very few breakfast varieties and nothing to eat. The attitude of the front desk was extremely bad. The most important thing is! We checked in on the 29th, and the front desk staff asked us if we would participate in the Galadinner on the night of the 31st. If we participated, it would be 3000aed per person, about 6000 RMB per person, and if we didn't participate, we didn't have to pay. We were 6 adults and 2 children, so we said we didn't participate. I confirmed twice to make sure that he said there would be no charge if we didn't participate. As a result, when we checked out, we had to deduct 50,000 RMB from Galadinner. After I reported the situation at that time, the hotel began to shirk responsibility in various ways. At first, they said that the staff at that time made a mistake. Later, they said that the staff didn't say that. I asked for a surveillance camera, and the hotel said that the surveillance camera could not be adjusted. Anyway, it was a scam without negotiation. The attitude was extremely bad. Ctrip was still very helpful and helped me coordinate throughout the process. Although it didn't solve the problem in the end, Ctrip's complaint to customer service helped a lot.
Original TextTranslation provided by Google