Jumeirah Beach Hotel Dubai

非常好的酒店

We stayed in 7 hotels in Dubai, Abu Dhabi and Oman this time, and 6 of them were very good, but this one left us with a bad impression. Everything was very chaotic. This should not be the level of a 5-star hotel in Dubai. We were very disappointed. From the afternoon check-in, the front desk confirmed that it will not take too lang, and made us wait for more than 4 hours, and kept giving us wrong information. We could go to the front desk to get the card from 3 pm, and then wait for 20 minutes, 20 minutes, until 5 pm. Although we told that we had an important banquet in the evening and had to drive to pick up the guests at 5 pm, we could give us an uncleaned room, just take a shower and change clothes, and then you can have 5 hours of cleaning time, but the front desk said we couldn't do that, and kept making us wait, and didn't even provide a glass of water. We went to order water and coffee ourselves, and waited for more than half an hour. We joked to ourselves that the coffee had to be airlifted from Paris? And we forgot the water we ordered, and it was only brought after the coffee was reminded. At 4:40 we said we couldn't wait any longer and asked us to go to the public restroom to change clothes. There was an old man doing maintenance in the women's restroom. The light in the restroom was dim and we couldn't put on makeup at all. At 5 o'clock we drove out and the hotel doorman confirmed that our luggage would be 100% in our room when we came back, but we opened the door at around 10 o'clock in the evening and didn't see the luggage, so we went downstairs to look for it. We complained to the hotel the next day because we didn't dare to have our clothes washed. We were not sure if we could get our clothes back before leaving tomorrow because we didn't trust the service. The hotel guaranteed that they could give them to us that night and waived the cleaning fee. On the cleaning list, the hotel wrote "free of charge" at first, but crossed it out when we got them back. We guessed whether the fee would be added when we check out tomorrow. Sure enough, the cleaning fee still appeared on the bill, and then there was another round of communication... It is understandable that the hotel service has one mistake, but it should be management chaos if mistakes happen again and again. We also saw that there were guests complaining at the front desk when we checked in. One man was very angry (I didn't understand the man's anger at the time), and an old lady also complained continuously. Everything was very chaotic. This is not the service that a Dubai hotel should have. This is the only hotel in Dubai that made us feel bad during our stay.

The room facilities are OK, and the price mainly corresponds to the location of the hotel. There are many outdoor swimming pools and rich activities. The hotel has a special car pick-up and drop-off, and there are many restaurants with high and low prices, which can be freely selected. Overall, it is a good hotel!

We booked a family room, but they said it can only accommodate 4 people. We were 2 adults and 3 children. We asked to pay more than 900 US dollars on the spot, and changed to a studio suite. We added 2 beds in the living room. It was strange that the suite only had one bathroom. The wind was very strong at the seaside in winter, and we couldn't go into the water. There was no indoor swimming pool. We stayed for 2 nights for less than 20,000 yuan, which was very low cost performance. The breakfast was OK. Our room rate included breakfast. When we went there on the first morning, the service staff actually said that we had to pay for it. I was speechless. The deposit of 1,000 dirhams has not been returned for two weeks.