Trade Winds Hotel

We went to Bayside Restaurant at Tradewinds hotel. We were a group of 8 and it is safe to say we will never return to this restaurant. We understand that larger groups may have longer waits for food but definitely not like this one. We arrived at 12 pm for pre booked reservation and waited 2 hours for food. At 1:53 pm we still had NOT received our food…… during the 2 hour wait not once did the server come to ask if we needed refills or to simply give updates on our orders. We had to constantly ask them what is our ETA… the place was extremely hot as well and we this is beyond their control but it definitely added to the misery of this lunch experience. When the food finally came out, it was cold and not worth the 2 hour wait. The supervisor came out and extended apologies which was awesome but then explained the reason why there was a delay in our service is because there is this guy that orders to-go meals every Sunday and his order was before ours and wanted to ensure all went well with his. Um??? Respectfully, that is not the customers business and it is definitely UNACCEPTABLE to know that someone’s to-go order was prioritized ABOVE a group of friends that came for the EXPERIENCE of the restaurant. Horrible horrible horrible…… they did try to make it right by extending a 20% discount against a nearly $800 bill and it was appreciated. It is what it is but this is not recommended for group dining!!! 0/10.

I visit this hotel for work and I would like to mention a staff member who is exceptional. Arianna was my server at breakfast and she is an absolute credit to this hotel. She always has a warm and happy smile to greet you and she always goes above and beyond to help with any special requests you might have. Arianna really is exceptional and this hotel are very lucky to have her. She goes out of her way to make sure everyone is served with a smile and gets what they ordered, she is an absolute delight to have around. I hope this hotel know how lucky they are to have such a hard working and happy employee with exceptional customer service.

Highly, highly recommend this hotel. Excellent service. Everywhere you look is immaculately clean and welcoming. It’s a little hidden gem. Very kind owner and staff who were particularly caring and friendly to my young Son. Food was wonderful from breakfast, lunch and dinner. 10/10.

I only stayed for a few days on business but it was a great experience. The staff was very friendly and helpful. Thanks to Kerisa B, Rana and Daveniel especially who made sure I lacked for nothing. The food was fantastic as well. I'm eagerly looking forward to my next visit.

Room just ok. Clean enough but not luxury. Stuffy/moldy smelling if AC not on. Sewer type smell in bathroom. No toilet paper holder. None. Odd. Restaurant ok nothing special. Service at the restaurant poor. 40 min to get a breakfast omelette, 15+ min wait just to get a cup of coffee. Other tables served much sooner. Ditto dinner, took 20 min to get glass of wine, just forever to get 2 cold appetizers, maybe an hour? Ouch. Loud guests past 10:30pm, asked reception, they said they would check it out, nothing happened. Had to find party myself and ask the guests at 11pm to please be quieter. Won't be back for a room or the food...

I am so happy for the people that have had great experiences here but that just wasn't my fortune at Tradewinds. I want to highlight the positives first: I was greeted warmly by Kerisa and was later assigned my room by another staff member. I had lunch before being assigned which was wonderful, and as a vegetarian I truly appreciated the flavors they managed to achieve. Food and drinks generally were a hit and the hotel views were great. As for the room, it was not what had been shown to me prior by my course organizer which was beyond disappointing but I compromised for peace sake. That is until I noticed all my colleagues got AMAZING rooms which beach views while I had a "garden view" which were some potted plents. I came first by a day and even paid my down-payment first, but was given the worst room; which somehow I knew was gonna be bad by the receptionist's tone. I asked for another room to which the supervisor declined at first but I asked again 2 days later, after realizing I had been shortchanged. Mind you I booked 6 nights at this hotel. When I did get the room, (not the one I wanted but better than what I had before) I had to battle mosquitoes in large number in the bathroom after a long day of a business course. I won't give the details but the supervisor at the bar was rude to me saying she lent me an umbrella and I never returned it. The guys who borrowed it said she was extremely nice to them though I told her it was them and I had taken a towel to shelter and not the umbrella. I was promised breakfast as part of my stay but on arrival they said it wasn't included. I wanted to get a drink at the bar and no one was responding to my request. All I got was rolled eyes and mumbling. I had to ask 3 times apprehensively if I was going to get my request but the woman addressed her colleague as if I was bothering her and asked her aggressively if they had it in the back. I literally had to ask of they were really busy for her one of the to check her attitude. My experience is so different to my colleagues who all witnessed it, that they wondered if there is an undertone of racism as they are all not of African descent and found they were having a great time. I have to say that I'm the last person to make such a serious claim, but I was left to wonder. They felt to comfortable addressing me disrespectfully that I just want to leave. Sadly, I have 2 more nights here. This place has left me wanting my first trip to Antigua to be my last. Tradewinds, I have never been so belittled in any establishment that I have been to. I'm disappointed that this beautiful island could have such poor staffing as part of their tourism industry. Remember that staff member who greeted me warmly, she was Dominican. Go figure. Better training needed. I want to go home. I hope the Royalton which i head to on Tuesday, totally changes my experience in Antigua, because I've had enough of Tradewinds at this point.

Wow, this small, but perfectly formed hotel, situated on top of a hill and overlooking the ocean and Dickenson Bay, is a delight. The perfect place to relax, rooms are large and comfortable and there’s a delicious restaurant with fantastic views, where the locals come to celebrate, special occasions. But Trade Winds’, greatest asset, is its wonderfully, warm and welcoming staff. Everyone from the lovely Arianne and Anna Louise in the restaurant to Kerisa at reception to the housekeeping and security staff were incredibly friendly and helpful throughout our two week stay. We felt more like family than guests by the end. So glad we came here instead of one of the big all inclusives. We’d come back in a heartbeat!

A lovely small hotel in an amazing location with incredible views over Dickenson bay beach and the Caribbean Sea and the Bay House Restaurant is excellent. All of this is topped by the lovely warm feeling you get as soon as you arrive and Never want to leave the fabulous people who treat you as part of their family 🥰🌴🏖️🌞

Absolutely disgusted by the room which is of piss poor standard, extremely dated, musty and not cleaned properly. After a very long day of travel, I was met with no hot water and a broken shower. I am uncertain as to how this could have been missed by the hotel personnel. Are these rooms not supposed to be cleaned between guests especially the showers? Makes you wonder whether the rooms are actually cleaned. Ordered room service which took 1.5 hrs to arrive due to a glitch in their system where my order was either cancelled or not received ) It was only when I called to inquire about the status of the order did they apologize and inform me of the glitch. Upon receiving my meal, there was mold on the dessert. This is unacceptable, as such contaminated food should never ever be present in a commercial kitchen or served to anyone. Makes you wonder about the state and hygiene of the kitchen. Noise- the room that I am placed in is just off the reception and appears to be next to either a storage or maintenance room, as such I have been subjected; every now and then throughout the night to loud banging or movement of what sounds like heavy furniture All in all based on this preliminary experience I would give this place a flat zero and I am looking forward to leaving soon. First impressions are lasting and this is definitely a poor one.