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I enjoy staying at this Hotel because of the location. A.J. at the desk goes out of his way to be helpful to customers. The breakfast are fine except I would prefer bacon to the sausage provided. The location is coinvent to my customers. This seems to be a safe location.

The room was pleasant, the location was very convenient for us, very comfortable setup. All that aside, the main reason the stay was so outstanding were two ladies that worked at the desk. To set the picture, this was in december of 22 just before Christmas, and our house got hit by a tornado. We have a dog, tough, house half roofless and broken, tougher, less then two weeks til Christmas get outta here. We were emotionally and physically ragged, then we got to the Holiday Inn Express in Chalmette and meet Charlane. Her warm friendly air immediately helped ease the tentions my lady and I were feeling. Amazingly helpful, extremely empothetic, funny, and demonstrated guinune concern for our well being and comfort. The other lady I meet whom also was absolutely fantastic was a lady named Racheal, she was working in the evening. My girlfriend and I both still had work as we both work in hospitallity and it was the holidays. Every time we interacted with these women it was over the top possitive, helpful, and most enjoyable. They were fantastic at a very hard time for us. I just found the paper I wrote their names on that I thaught I'd lost which is why I'm only now getting to posting this reveiw. Ive stayed at a few 5 star hotels, these ladies were on par with that level of excellence.

The environment is good, the service is very good, there is no breakfast, there is a small kitchen in the room, you can cook for yourself, free parking, it takes about 20 minutes to drive to the French Quarter.

When I entered the room, the undeniable smell of urine perfumed the air. I looked for the source and, while getting in bed, I found it. It was the MATTRESS!!!!! I ask to place us in another room, which was accompanied with an apology. In the other room, it smelled less urine-like. YET, I lifted the blanket and noticed 2 DIRTY, I MEAN DIRTY, SOCKS that had been there since who-knows-when!!!!! This meant that the sheets were not cleaned, either!!!! We had to leave!!! This was an emergency trip and we will NEVER go here again!!!

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

I came here for MEPS and I’m so glad thankful we did I experienced great service and food!! Melissa was great and very professional!! One of the best experiences at a red I’ve had in a while! Ya’ll should definitely come here and tip well. Great atmosphere!

Breakfast is simple, there are fitness facilities but not open. Overall good, cost-effective