Top rated hotels in Chengdu

Dorsett Chengdu
4.7/53895 Reviews
Wenshu Monastery/Longhu Shangcheng Sky Street
I had an outstanding experience at Dorsett. I arrived in Chengdu super early in the morning from overseas. While checking in, I asked if it was possible to let me check in a little earlier than normal and the reception staff (English name ”Sunshine”) was graciously accommodating. However, while waiting in the lobby until my promised check-in time arrived, the front desk manager (English name ”Cinderella”) arrived at around 8:00 to start her shift. She saw me sitting in the lobby looking tired and immediately checked with her coworkers on my situation. Then she approached me, said that she found out about my situation from her staff and immediately checked me in, much before the official time. In addition, she upgraded me to a better room. It was quite a pleasant surprise. After a long international flight, I was able to relax in a very comfortable bed. I hope that employees like Cinderella are proactively appreciated by the management for their hard work and excellent service attitude and given more senior positions. She certainly deserves it. And I wish this level of service becomes a common occurrence everywhere. P.S: After I left the room to meet a friend, I came back to find fruits, plates and complementary Evian water laid out on the table for me Another pleasant surprise. The room heating may need an upgrade. Hope that is made stronger in the future. Definitely staying here again next time!

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