Novotel Hotels in Barcelona

Avoid this hotel, This hotel has lot of problems specially for geust that are planning to stay longer than 3 dyas. Please read it till the end!!!!!!!!!!!!!!!! First of all the problems started before whe arrived with this hotel. Whe booked suite with an early checkin and sended an email with the question from wich time whe can checkin while whe booked an early checkin. Whe got an email back from manuela wich she didnt chekced my booking at all even i sended their my booking nr. She reply’s that early checkin is upon availability. After sending a mail back she says sorry about the misunderstanding because i have already booked the early checking, she just didnt checked my personal details before sending a email back. The next few days i sended a email again about taxi’s etc….and mosts email wont get answered. The days whe arrived in our suite. Huge leaking in the shower. Molt is growing on the wet carpet. Whe have reported this at least 4/5 times and only 2 times they taken action, ask this to the housekeepers and even they told me that they reported it many times. Whe are just suprised that they told us that the hotel staff isnt listen to them!. They just ingnore it in most cases. Guesst are not always able to use the swimming pool while you payed for the hotel as a guest becasue companies have to constantly rent the pool so that guests can't use it, especially in the evenings. We also noticed that noise from the roof daily. almost every day there is a party going on on the roof with music which is no problem at all, only the music is on so loud that you can hear it in the rooms. almost every day there is a party going on on the roof. very bad for the people who want to get up early the next morning or have to go to work so that their sleep is disturbed by this. Keycards in the lift/elevator are not workin gprperly. When you insert the card to go up it wont work. It turns out lot of guests having this issue. I contact the front office in regards to the lunch for 21 september because whe needed to check out at 07:00 and wont make it with the breakfast so asked them what their options are. as if it couldn’t be whorse. 1 male young employee who says on the front office at 19 september at 06:30- in the morning ”oooh no problem” i need to check with reservation departement you are a premium member , booked via our website, I can arrange for you to give you a refund for that day and having a take away breakfast isnt worth the money (in a verry rude and innoproriate way), seriously ? this is the way how you talk to your hotel guest ? the take away isnt worht it ??, asked for a confirmation email , he promised me to contact the reservation department and promise contact me to contact me at the end of the day but as expected nothing heard. End of the day i contacted the front office again and ofcourse i spoken to manueala, manuela told me its not possible to get a rufund wich is totally fine but how she know that ? without contacting reservation depa