Hotels Near Crossroads Shopping Center in Bakersfield

I'd give the hotel a 5 star rating if it weren't for the horrific experience checking in. The woman was beyond rude-sarcastic, insulting, demeaning. I have never (thank goodness) been treated in such an unacceptable manner. I got the card for the GM's email and sent in detail my experience. To date-I've not heard a response. If it was received, another layer of disappointment. If it went to spam that's understandable. I'm happy to relate this to management-if they're interested. The hotel itself is a bit dated. But we found it clean, comfortable and quiet. The evening social was a complete dinner-meatloaf, mashed potatoes, corn, salad, rolls and wine or beer. It was delicious! Breakfast the next morning was good as well. Freshly made breakfast sandwiches, yogurt parfaits, etc. I commend the hardworking kitchen staff for their work. Other reviews mentioned a negative location. We did not find this to be true. A few miles from the freeway and off a main road. We felt as safe as one can be. Again-the rating would be much higher if not for one individual who made quite a negative impression. Sad.

Hear is a copy of my email to the manager January 15, 2022 that has not been answered to date “With regards to our stay for one night on Friday, January 14, 2022. We have several concerns about your hotel. Upon check-in we saw on your doors that all patrons entering your establishment must wear masks in public areas. We immediately witnessed one couple who were returning to their room walk straight through the lobby to the elevator and up to and back from their third floor room maskless. Not one staff member asked or approached them to put on a mask. To continue on that I just went down at 830 to get a coffee and three young adults with one child exited the elevator with no masks in sight. It looked as if they had just checked in. This is the laxist hotel in the three we have stayed in on our trip. MASKS ARE MANDATORY IN PUBLIC PLACES your sign says. Secondly, we don’t understand why when occupancy rates are so low you put guests at the back of your property regardless of how the reservation is booked. We booked through Expedia (to redeem credit card points) but would gather if we booked through my IHG membership we would have received a better room facing the front of the property. At the very least a disclosure should be given that there will be train and loud horn blast noise during the night so guests can decide to change rooms then and there. A train went by at 1045 pm and again at 300 am. We may have heard it at the front but not to the same loudness as at the back. It was dreadful. Thirdly, at approximately 230am in the morning an obnoxious guest in a red pick-up truck started their vehicle and sat there for ten minutes blasting extremely loud music that woke us from our sleep. (This is the same vehicle that checked in around 600 pm and played the same loud music for all to hear while they unpacked and entered the building….)They then left and returned some 15 minutes later and the same thing….I called the front desk on both occasions to report but nobody picked up the call. Then at about 430 am the owners of the same vehicle kept unlocking and locking their vehicle with their fob for another annoying 10-15 minutes….This all occurred in YOUR parking lot. Where is your sense of responsibility you owe your guests? May I also suggest that your coffee station be made available 24/7 outside the breakfast area by the front desk. It wasn’t a COvID distancing friendly time. Too many people bunched around. For those who just want a coffee having to line up in the breakfast line and wait until the end to get coffee is wrong. This was the worst night’s sleep we have ever had in a hotel. We feel exhausted for our drive to Palm Springs and feel we wasted points on this uncomfortable experience. We await your reply. Room 330

The staff is very nice and the rooms are clean very good motel

I will start my review by saying most of the Staff was very courteous and accommodating. I was impressed by the outward appearance of the Hotel and the front desk area. Cons It pains me to have to list the cons with this Hotel because I don't ever like leaving a bad review that said, I am going to address a few issues in hopes that someone in charge will see this review and initiate some changes. First after we checked into the room, I went in the restroom to blow my nose and to my surprise there was NO Kleenex or any other type of bathroom tissues in the tissue holder on top of the bathroom counter. Though it was an inconvenience, I didn't think it was too big a deal so I grabbed some toilet tissue. I then proceeded to unpack some of my things to get a shower and noticed that there were NO washcloths left where the bath towels were located under the sink! Luckily, I had a couple with me in my luggage so me and my girl used those to clean with when we showered. that was very disappointing the say the least. Just imagine if we didn't have washcloths! Now to my third issue.....Clean, mold and mildew ”FREE” bathrooms are HUGE for me because mold and mildew that can be a health issue and secondly, it makes the shower look unclean and unsightly. Not a good look at all especially for the price of a Hyatt Regency! I took pictures of the mildew and it was gross. Bleach or some type of Industrial cleaner would work wonders. And of course last but definitely no least, my lady saw a young lady named Crystal in the restaurant are who was carrying some glasses around in a glass carriage and asked ”Crystal” if she could grab a glass and said that ”Crystal” rolled her eyes at my girl because she about the glass. How rude! We are very respectful people and harbor ill will toward no one. I am sorry but it is because of the issues listed about I gave the review that I did. Respectfully Kevin

Hotel facilities and environment are ok. However, after checking out, the credit card was inexplicably deducted. After communication, the hotel admitted that it was a misoperation, and then it continued to deduct, up to five times before and after. There are three more refunds after leaving for more than a week, and coordination is continuing.

We stayed here for three nights, on a trip with our two service dogs. We reserved our room two months ago because we had planned on going to a drag boat reunion, which ended up being canceled due to the pandemic, not a big deal. We arrived, and paid the 100 dollar deposit, which I paid in cash, but the front desk lady was rude and said that she wanted a newer 100 dollar bill instead of the one that i handed her, which wasn't damaged, it just wasn't new. Other than that, check-in was easy. We reserved a handicap room, but when we got in, the room wasn't clean, towels were dirty,and handicap rooms never use bath tubs, they are usually equipped with a walk in shower. Size of the room was decent for the money. But every night, there were some VERY questionable people in the parking lot, and a homeless man living in his car in their parking lot. When I brought it to the management attention, they said they felt bad for the guy,and don't get me wrong, I feel for these people, but they shouldn't allow homeless to camp in their parking lot. Secondly, all three nights, there were people walking the halls ALL NIGHT long, having unauthorized guests in their rooms, etc. But at the front desk when checking in, they make it clear that NO visitors are allowed, etc. We barely slept due to the constant commotion of people going in and out of the rooms .....lastly when we checked out we left at 6am, but they said we would have to come back at 930am to get our deposit back, but we couldn't stay that long!!! Basically their reception employees are rude, and don't apply their rules of no visitors, they don't care about your safety, they don't adhere to handicapped accessible guidelines, and they need to train their maids to do a better cleaning job,especially when there's a pandemic going on right now. My advice, stay in a motel 6, pay a little bit more per night and stay in a nicer place

Domestic fast hotel, the law is quite satisfactory, the room is dark, the facilities are a bit old, the service is not bad, the price is very high, and there are many supermarkets and supermarkets.