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I'd give the hotel a 5 star rating if it weren't for the horrific experience checking in. The woman was beyond rude-sarcastic, insulting, demeaning. I have never (thank goodness) been treated in such an unacceptable manner. I got the card for the GM's email and sent in detail my experience. To date-I've not heard a response. If it was received, another layer of disappointment. If it went to spam that's understandable. I'm happy to relate this to management-if they're interested. The hotel itself is a bit dated. But we found it clean, comfortable and quiet. The evening social was a complete dinner-meatloaf, mashed potatoes, corn, salad, rolls and wine or beer. It was delicious! Breakfast the next morning was good as well. Freshly made breakfast sandwiches, yogurt parfaits, etc. I commend the hardworking kitchen staff for their work. Other reviews mentioned a negative location. We did not find this to be true. A few miles from the freeway and off a main road. We felt as safe as one can be. Again-the rating would be much higher if not for one individual who made quite a negative impression. Sad.

We were pleasantly surprised by this property. We stayed for one night with our small dog and this hotel is very pet friendly and there are a variety of fast food restaurants and gas stations in the immediate area. The room was comfortable and clean, and featured both a microwave and mini fridge, which came in handy and the free breakfast featured a variety of both hot and cold options. The 24-hour coffee station was a nice feature too. The only real issue we encountered was that it was really easy to hear our neighbors when they're talking in their rooms and there is a lot of road noise because there are busy streets nearby. I would suggest you bring your noise cancelling headphones or make use of the heating/cooling system to help cover the noise if you're not a heavy sleeper. The beds are super comfy and if the noise doesn't bother you, you'll wake up refreshed. For such a pet friendly hotel at a budget price, I'm surprised at how clean the property is throughout. They've got a great team who seems to care about what they do. The bathroom lighting was great for those of us who wear makeup! If you're staying more than one night, you will need fresh towels every day because there isn't really any place to hang them in between use. But the fixtures are modern and clean and the water pressure was just fine. I would stay here again if I were driving through on a road trip and needed a spot to crash for a day or two.

Hotel facilities and environment are ok. However, after checking out, the credit card was inexplicably deducted. After communication, the hotel admitted that it was a misoperation, and then it continued to deduct, up to five times before and after. There are three more refunds after leaving for more than a week, and coordination is continuing.

I will start my review by saying most of the Staff was very courteous and accommodating. I was impressed by the outward appearance of the Hotel and the front desk area. Cons It pains me to have to list the cons with this Hotel because I don't ever like leaving a bad review that said, I am going to address a few issues in hopes that someone in charge will see this review and initiate some changes. First after we checked into the room, I went in the restroom to blow my nose and to my surprise there was NO Kleenex or any other type of bathroom tissues in the tissue holder on top of the bathroom counter. Though it was an inconvenience, I didn't think it was too big a deal so I grabbed some toilet tissue. I then proceeded to unpack some of my things to get a shower and noticed that there were NO washcloths left where the bath towels were located under the sink! Luckily, I had a couple with me in my luggage so me and my girl used those to clean with when we showered. that was very disappointing the say the least. Just imagine if we didn't have washcloths! Now to my third issue.....Clean, mold and mildew ”FREE” bathrooms are HUGE for me because mold and mildew that can be a health issue and secondly, it makes the shower look unclean and unsightly. Not a good look at all especially for the price of a Hyatt Regency! I took pictures of the mildew and it was gross. Bleach or some type of Industrial cleaner would work wonders. And of course last but definitely no least, my lady saw a young lady named Crystal in the restaurant are who was carrying some glasses around in a glass carriage and asked ”Crystal” if she could grab a glass and said that ”Crystal” rolled her eyes at my girl because she about the glass. How rude! We are very respectful people and harbor ill will toward no one. I am sorry but it is because of the issues listed about I gave the review that I did. Respectfully Kevin

Great ambience, from the design to the music, what a great atmosphere. Staff were attentive, polite and welcoming. The pillows, bedding and bed were comforting. Breakfast is great, loved the crispy potatoes with my breakfast and the bar is a great place to have a meal and a deal.

Please bear in mind there is no food no breakfast no services of any kind as far as I can tell. Except for perhaps the gym and Business center maybe. If you want water they will charge you. And even though some places will claim that they have breakfast there is literally nothing. You can get a cheaper hotel with better services. Also the building was noisy it is lacking soundproofing. Also the staff is not wearing masks so if you consider masks a reasonable thing a business could do to make you feel like they're trying to keep you a little bit safer, this is not the place for you.

Very friendly staff. Very accommodating. Facilities were dated and old, shower had to be repaired for hot shower, but service was prompt and helpful.

I stayed at this hotel several times years ago when it was a different name and really liked the property. When I was back in the area I immediately looked it up and found different name/owner(?). Booked one night although I was going to be in the area several nights just to check it out first. I am passionate about great customer service and OMG walking in found world class customer service in April who was at the front desk. Friendly, welcoming, great personality and attitude and extremely helpful! I was already a fan of the hotel at that moment! Later in the evening I encountered another front desk person named Paul who was fantastic as well! Always helpful and smiling and a fun personality. If hotels could all clone these two employees they would have award winning customer service! The lobby is gorgeous and tranquil. It has been done in shades of beautiful soothing gray along with silver accent pieces. Seating areas are inviting and visually very nice. The room continues on with the same gray tones and made me just want to relax in there all day as it just sets the tone of serenity and calm. Extremely clean and well maintained and good sized (I had a king bed) The pool is a beautiful pool and super clean and sparkling and cabanas have been added since my last visit and a great touch. Grounds are well maintained and parking is easy. And as a note to my first night “test” stay, I am still here almost a week later!

We stumbled on this hotel at the last minute when diverted by traffic jam on I-5 heading towards Palm Springs from the north. Room was just fine. Breakfast was very good, even with limited selection in a time of COVID. The standout, however, was the people who staffed the place. Shoutout to Angi, but also to the housekeeping staff and its manager. They were beyond friendly and helpful. We liked the place so much and appreciated its very reasonable price that we went somewhat out of our way to stay there on our trip back north 10 days later. When my wife left behind the remote that ran her hearing devices, the housekeeping manager (Maura?) went so far out of her way to make sure that we got the expensive device successfully returned to us via UPS (no thanks to UPS) that we owe hear a GREAT debt of gratitude.