Shanghai Hotels with Gym

The hotel was really clean, and the service was excellent. They even gave us a free upgrade, so we ended up staying for several days straight. It was fantastic! The main thing is the great value for money. We'll definitely be back. Facilities: Excellent, well-equipped Cleanliness: Spotless Environment: Elegant Service: Top-notch

Guest Feedback & Appreciation Hotel: Bellagio Staff Member Recognized: Mr. Gary I have stayed at Bellagio on numerous occasions, both personally and while hosting business partners. Overall, the hotel’s facilities are good and suitable for business travelers. However, I have consistently felt that the service quality does not always match the standard of the facilities. From my observation, many members of the service team are very young, with some being university students or interns. While they are polite, enthusiastic, and willing to help, they understandably lack practical experience. As a result, there have been occasions where commitments made by one staff member were not followed through, requests were delayed, or guests received little or no update on the progress. For example, some service requests took more than 30 minutes before any response or feedback was provided. During my most recent stay, however, I experienced a noticeable difference because of Mr. Gary. Unlike my previous stays, where feedback often ended without any follow-up, Mr. Gary responded promptly whenever an issue was raised. More importantly, he consistently followed up until the matter was resolved. Whenever an immediate solution was not available, he quickly proposed practical alternatives to ensure that my needs were met. His sense of ownership and commitment to guest satisfaction were clearly evident. One example was when I was using the hotel’s meeting room. The meeting room display only supported HDMI, while most modern laptops now use Type-C connections. The hotel did not have a Type-C-to-HDMI adapter available. Upon noticing this, Mr. Gary immediately arranged for the use of a hotel computer as an alternative, allowing my meeting to continue without interruption. This was a thoughtful and effective solution that demonstrated excellent customer service and problem-solving ability. There was also an occasion when I requested a clothes rack for my room. After waiting for more than 30 minutes, it still had not been delivered. Once I informed Mr. Gary, he immediately investigated the matter, ensured the request was fulfilled, and sincerely apologized for the delay. On another occasion, I requested express laundry collection. Unfortunately, the garments were not collected until the following day. After I informed Mr. Gary, he immediately arranged for the issue to be handled. As the delay resulted from the hotel’s oversight, the express service charge was waived. I appreciated both the prompt recovery and the willingness to take responsibility for the mistake. I would also like to offer a suggestion regarding the hotel’s laundry service. I believe there is still room for improvement in handling premium garments. Many high-end clothing brands use removable care labels for comfort, meaning the garments no longer have washing instructions attached. At several other international hotels, the laundry teams are experienced enough to identify the appropriate cleaning method based on the fabric and garment construction, supported by more advanced laundry equipment and processes. At Bellagio, however, the laundry team appeared less confident in handling such items. I hope the hotel will continue investing in staff training and equipment upgrades to further improve this service. Overall, Bellagio offers very good facilities and provides a comfortable environment for both business and leisure travelers. While there are still opportunities to strengthen service consistency across the team, I would like to specifically recognize Mr. Gary for his professionalism, responsiveness, initiative, and strong sense of ownership. His proactive attitude, effective communication, and genuine commitment to solving guests’ problems significantly improved my experience during this stay. Employees like Mr. Gary truly represent the level of hospitality that guests remember, and I sincerely hope the hotel recognizes and encourages more team members to demonstrate the

My child had an exam nearby, so I wanted to find a close place to rest. I'd seen this hotel being renovated and thought I'd give it a try. I arrived earlier than my check-in time and asked if there was an available room I could get into sooner. I ended up waiting about 10 minutes until a room was ready, and then they gave me the key card. Upon entering, it was clear the room had just been cleaned – the floor was still wet, a sign it had just been mopped. It had a smart toilet, and I didn't use the shower. The hand soap was verbena-scented, and there were two bottles of Nongfu Spring bottled water. Being on the side facing the residential area, it was relatively quiet. The air conditioning was powerful. The TV was a Skyworth smart TV, which allowed for on-demand content and screen mirroring. There's a small booth seating area with cushions and a small coffee table in the room, which is great for eating and means you're not just confined to the bed. Everything I've mentioned so far was satisfactory, but now for a pretty critical issue. As shown in image three, this huge bag of trash was left outside my door from 10 AM until 2:30 PM. It was ridiculous. Every time I went in or out, I could smell the garbage. There's actually a partition between rooms a bit further down; if it had been placed even 5 or 10 meters further away, I wouldn't have had to complain. This was particularly disappointing. The trash caused significant air pollution and was a very unpleasant experience. I hope the hotel takes this seriously and properly trains and assesses its service staff.

They gave us an ideal room with a view of the Pearl Tower! The service was excellent; they really went out of their way to help us due to our flight cancellation because of a typhoon. At the reception, there were Russian-speaking hostesses, and the local hostesses also spoke decent English. The rooms truly felt like heavy luxury! Everything worked perfectly. On the downside, breakfast was very specifically Chinese, you really had to pick and choose what to eat to avoid food you weren't accustomed to. Also, the hotel allegedly miscalculated our stay twice, increasing the cost retroactively each time. Another unpleasant detail is that booking this hotel through Trip.com is considered a pre-booking, and you will effectively be charged twice at the hotel itself, plus a deposit for your stay. The pre-booking amount will only be refunded a few days after checkout – just be prepared for this.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

The room offered a great view, was clean, tidy, and free of any unpleasant odors. There were plenty of shopping malls nearby, and a wide variety of food delivery options. While you need to book the Disney shuttle and Pudong Airport shuttle a day in advance (you can't use them on the day of check-in), the hotel is conveniently located close to both, and taxis are also a very quick and easy option.

We chose this hotel for our family trip to Shanghai with the kids, and we were incredibly happy with the overall experience. The absolute best part was its fantastic location. [Coffee emoji] The hotel is right in the heart of the city center, surrounded by subways and shopping malls, making it super convenient for going out, shopping, and visiting attractions. We didn't waste much time traveling with the little ones, making our itinerary easy and stress-free. We specifically booked the Green Dream Space Slide Room, and as soon as we walked in, our child was ecstatic. The entire space theme created a wonderful atmosphere, with playful colors everywhere. The slide in the room was sturdy and smooth, and the safety measures were excellent. Our child spent the whole day happily playing on the slide repeatedly. There was no need to go out and find a playground; they could burn off energy right in the room, which was a huge relief for us parents. The room was clean and tidy, spacious without feeling cramped, and the bedding was soft and comfortable. It was very relaxing to rest after playing. The facilities were well-maintained, with no odd smells or dust in the corners, showing great attention to detail. For families traveling with children, this hotel offers excellent value for money. Its prime location combined with the popular themed slide room perfectly meets the needs of families with kids. Next time we visit Shanghai, we'll definitely prioritize booking this Space Slide Room again, and I highly recommend it to all parents traveling with children.

Our overall stay was excellent! Our dedicated concierges, Aaron and Danny, were amazing. They weren't pushy with sales, but rather offered practical advice from a guest's perspective, striking the perfect balance. They are definitely the highlight of the Waldorf. A big thank you also to our dedicated concierge Coco, and to Bruce and Johnny from the concierge team. The room attendant was also very kind and attentive. Overall, we were very satisfied! ❤️

We had a wonderful stay at W Shanghai – The Bund and would definitely choose to stay here again. The hotel is stylish, very clean, and the facilities are excellent. The staff were friendly, welcoming, and always happy to help. We really appreciated that they accommodated a late check-out after our flight was delayed, which made the end of our trip much less stressful. The breakfast buffet had a fantastic selection of both Western and Chinese dishes, with plenty of variety each morning. We also enjoyed spending time at the outdoor pool and fitness centre, both of which were well maintained. One of the highlights was the outdoor bar area overlooking the Bund – it’s a beautiful place to relax in the evening with amazing views of the Shanghai skyline. The location is excellent and within walking distance of the Bund, making it easy to explore the area on foot. Overall, we had a very pleasant experience and would highly recommend W Shanghai – The Bund to anyone visiting Shanghai. It offers great service, excellent facilities, and an unforgettable view.

The hotel looks exactly like the pictures! The location is perfect, very close to the metro station. We stayed in a two-story (duplex) room as a family, and it was incredibly comfortable and cozy. The window view of ”1000 Trees” and the river was absolutely breathtaking. The breakfast had a great variety of delicious options, and the reception staff were extremely friendly and welcoming. We had a wonderful and relaxing trip. Thank you!