Radisson Collection Hotel, Hyland Shanghai located on the Nanjing Road Walking Street, neighboring to the People’s Square, and the Bund. Convenient to the culture site, entertainment site and shopping site. In walking distance to the Bund, Yu Garden, the People’s Park. Transportation : Subway Line 1,2,8 @ the People’s Square Station ; Subway Line 2,10 @ East Nanjing Road Station. Subway Line 2 connect the Hongqiao Airport (SHA) , Hongqiao Railways Station, West Nanjing Road, Jingan Temple, Lujiazui Financial District, Pudong International Airport (PVG). Subway Line 1 connect Shanghai Railway Station, Shanghai South Railway Station.383 rooms and suites are well-equipped with modern amenities from 9-29 floor. And guests check in on 2th Floor. Guests dining in the restaurant will find international food on the menu, while lighter fare and casual drinks can be enjoyed at BAR505.Other facilities available include eight meeting rooms, as well as a fitness center.
"Writing this review is not easy because I always try to stay positive and support hotels where the team genuinely makes an effort.
Overall, my first impression of the hotel was good, but as my stay continued, several issues made it difficult to fully enjoy the experience.
The biggest problem was the smell in the room. I asked to change rooms, but the alternative room had same unpleasant odor, so I decided to stay in the original one. Because of this, I shortened my planned stay. The smell wasn't just an ”old building” smell—it felt more like excessive humidity or even possible mold. It wasn't surprising to discover that the bathroom exhaust fan wasn't working.
Another unpleasant experience was waking up with what looked like insect bites after sleeping in the bed. I cannot say for certain what caused them (probably bedbugs), but it was concerning. I also had a mild allergic reaction after using one of the hotel's umbrellas, so I would recommend wiping them down before use if you have sensitive skin.
On the positive side, I truly appreciated the staff's attitude. They sincerely tried to understand my concerns and help, even if they weren't always able to resolve the issues. Their willingness to assist deserves recognition.
Breakfast is definitely one of the hotel's strongest points. There is a wide variety of quality food, and it's an excellent way to start the day.
The afternoon tea is also a nice benefit, especially with the beautiful view, making it a pleasant place to relax.
I hope the hotel addresses the room condition and ventilation issues because the staff clearly care, and with better maintenance, the overall experience could be much better."