The hotel was very clean and was very clean and was very good for both the room and breakfast.
The only thing I would like was the daily cleaning service. I was 3 nights and nobody came to set beds, room, bathroom.
The elevator was broken and nobody repair it. My stay is in the 4th floor which means I moved my luggage from underground to the top floor then move back . It was a big trouble. I checked with the receptionist and received “ sorry” only but without any solution. During stay, all of guest can only use the stairs with big luggage. So did me. And the receptionist didn’t know when the elevator can be recovered. If I knew the elevator broken, I wouldn’t chose this apartment. A terrible stay !
The location couldn't be better. Everything was very quick and self-service. I expected a fridge in the apartment, but there wasn't one. I didn't look into it beforehand, as I assumed it would be standard. I had a problem on the first night with the lighting and air conditioning in the room because it's not easy for guests to figure out, and there are no instructions. The bathroom light is sensor-activated and takes an incredibly long time to turn off. The air conditioning is turned on and off with a master switch. The worst part was the bedside reading lamps. I pressed all the buttons, and they wouldn't turn off for anything. In the end, I had to turn off a master power switch that controls both the air conditioning and these lights (what's the logic in them being linked?!). As a result, I had to leave the windows slightly open and suffered with street noise all night and woke up to a strong smell of cigarette smoke. A precious night wasted. The service was good, not great, as there were apologies but no attempt to make things right. The mattress is too soft, and the pillows are completely fluffy, causing a lot of discomfort. I found a photo of the hotel from 1945 and posted it here.
Good location, opposite the train station, convenient. The breakfast was good and the room was OK. We had two adults and one child, and they arranged a small single bed for me. It was probably for this bed that the front desk insisted on us paying an extra 35 zips when we checked in, which is about 70 RMB, 10% of the room rate. Although the money was not much, the service attitude of the lady at the front desk was really rude and impolite... Fortunately, our Ctrip service staff handled it in time.
Good location for the exit and exploration of Wrocław. It's nice that there are automatic rollers in the rooms and the reception available 24/7. The hotel includes a gym and a nano shop in the middle of the facility and a tuto santi restaurant with Italian food.
Perfect location, all staff really welcoming and helpful. Room as described. Breakfast really good lots of variety and vegan food as well.We enjoyed our stay and would definitely return. Wroclaw is beautiful, definitely a must.
Opposite the train station, it is not far to walk to the old town. Although the equipment is a bit old, the location is OK, and the breakfast is generally the same.
Our stay at Hotel Europejski Wrocław was a mixed experience, with both positives and areas for improvement.
Booking the hotel was a breeze, especially through Trip.com. The process was straightforward and hassle-free, which added to the convenience of our trip.
The location is fantastic, offering easy access to the city centre and public transportation. One of the highlights of our stay was the mulled wine and winter tea served at the hotel café. They were absolutely delightful and perfect for the chilly winter weather!
The room ambience was almost similar to Hotel Hetman in Warsaw—cozy and functional—but there were some issues. Every time we entered, the room smelled like wet carpet, which was unpleasant. Additionally, it lacked basic amenities such as an iron, ironing board, fridge, and slippers, which was disappointing. The room also wasn’t warm enough for winter, although the water heater and pressure were consistent, which was a relief. Unfortunately, the walls were quite thin, and we could hear our neighbours talking, which affected the overall comfort.
Housekeeping did an excellent job of ensuring the room was tidy, though they strictly followed the “clean my room” tag system. On one occasion, even with the tag hung, our room wasn’t cleaned, but it was resolved the next day.
The café staff were friendly and attentive, even though one staff member had limited English. Their effort to serve us to the best of their ability was commendable. Breakfast, however, was underwhelming, especially compared to our previous stays at Hotel Hetman in Warsaw and Hampton by Hilton Krakow Airport, which offered a more varied and higher-quality breakfast experience.
Overall, while the hotel has its advantages, such as its location, easy booking process, and some friendly staff, the room conditions, breakfast, and service inconsistencies leave room for improvement. That said, don’t miss the mulled wine and winter tea if you stay here!
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AAnonymous UserOur stay at Hotel Europejski Wrocław was a mixed experience, with both positives and areas for improvement.
Booking the hotel was a breeze, especially through Trip.com. The process was straightforward and hassle-free, which added to the convenience of our trip.
The location is fantastic, offering easy access to the city centre and public transportation. One of the highlights of our stay was the mulled wine and winter tea served at the hotel café. They were absolutely delightful and perfect for the chilly winter weather!
The room ambience was almost similar to Hotel Hetman in Warsaw—cozy and functional—but there were some issues. Every time we entered, the room smelled like wet carpet, which was unpleasant. Additionally, it lacked basic amenities such as an iron, ironing board, fridge, and slippers, which was disappointing. The room also wasn’t warm enough for winter, although the water heater and pressure were consistent, which was a relief. Unfortunately, the walls were quite thin, and we could hear our neighbours talking, which affected the overall comfort.
Housekeeping did an excellent job of ensuring the room was tidy, though they strictly followed the “clean my room” tag system. On one occasion, even with the tag hung, our room wasn’t cleaned, but it was resolved the next day.
The café staff were friendly and attentive, even though one staff member had limited English. Their effort to serve us to the best of their ability was commendable. Breakfast, however, was underwhelming, especially compared to our previous stays at Hotel Hetman in Warsaw and Hampton by Hilton Krakow Airport, which offered a more varied and higher-quality breakfast experience.
Overall, while the hotel has its advantages, such as its location, easy booking process, and some friendly staff, the room conditions, breakfast, and service inconsistencies leave room for improvement. That said, don’t miss the mulled wine and winter tea if you stay here!
Vvr36Nice, new hotel, huge room with kichenette. Breakfast area really small (only a few tables available for eating plus a few sofas with coffee tables; definitely not good for the amount of people/rooms) and not comfortable either (peaple squeeze to move anywhere near buffet), but breakfast itself was tasty.
AABengkr_orzI stayed here with a friend for one nights and was honestly surprised by how well-equipped the apartment was. We had a microwave, induction hob, cooking utensils, dishes, and even a proper sink and workspace—it’s the kind of setup you usually don’t get at this price range.
The room was clean and bright, the bathroom was spotless, and yes—the air conditioning actually works! It was such a relief after spending a long hot day walking around the city.
There was no hairdryer, which is something to note, but overall the comfort level was great.
Location-wise, it’s a bit far from the city center—we decided to walk and it took us about 50 minutes on foot (yes, we’re a bit crazy). But it’s also reachable by public transport if you prefer not to go full-pilgrimage mode like we did.
All in all, it’s a great spot for travelers who want a quiet, clean, and functional base for exploring Wrocław. Would definitely stay here again!
GGuest UserPerfect location, all staff really welcoming and helpful. Room as described. Breakfast really good lots of variety and vegan food as well.We enjoyed our stay and would definitely return. Wroclaw is beautiful, definitely a must.
AAxel_1966For the price, this is a decent hotel. It is well situated, Rooms are quiet and clean, if a bit austere. There is no room cleaning during the stay. I was there for a week, so I did get new towels. The breakfast is reasonably priced and very varied. This turns into a real restaurant at night. Didn't get a chance to try, as it required reservations.
The room Wi-Fi was not great. It works well in the lobby, and less well, if at all, in the room. That being said, this is a nice hotel, well situated, and reasonably inexpensive. I dealt with the Wifi.
AAnonymous UserThe room is not big, and the facilities are relatively simple compared to those in China, but it is relatively clean. It is generally a budget hotel. There is no toiletries, not even a toothbrush.
GGuest UserThe hotel was top-notch, with a perfect location for very early flights or late arrivals. It was perfectly soundproofed, and the breakfast was excellent. Special shout-out to the gentleman managing the buffet, who was incredibly attentive to everyone.
JJet YThe location is perfect and located nearby the old town district. The room is very large which include a clean kitchen and toilet.
Unfortunately, the ceiling in our toilet suffered from water leakage. Yet, the staff are very helpful to help us solve it at the midnight and offer us another room but in another hotel. Although we rejected to move to another place since it’s already too late.
The problem were quickly solved next day which is perfect.
EEril Ken TravelsThe apartment was nice and clean amenities were good. Blankets and towels were clean. I just had a problem with the staff over the phone. They had to ask a lot of questions and couldn’t find the booking quickly. Took them a lot of time to answer questions. Also, you have to log on to their app to get instructions how to open the door which is fine but it can get confusing to some people.
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