Run by a married couple. The hotel is in a great location, just a 5-minute walk from the square in Cusco. However, it is on a hill and at a high altitude, so the air is thin, so keep that in mind. You can also take a shared bus from the airport to the square (if you have the energy, energy, and peace of mind). However, there was no hot water in the shower at first. Because of this, I had to contact her husband, who runs the hotel, every time, which was inconvenient. However, if there was anything, they would come to my aid via WhatsApp, and when I went to Machu Picchu, they let me leave all my luggage there, and they even secured a shared bus to the hydroelectric power station, so the service was excellent in that respect.
The location is a bit up the alley. Walk ... Taxi to the front of the house ... Hotel service is good. Friendly old owners and young people. There are no amenities, but it is worth staying. Meals are normal but a bit poor. The room was a bit cold (I asked for a heater and I received an additional fee of 20 brushes). It seems that this is not the case. If the room is cold, the hotel should take action. It is unconvincing that there is an additional charge. The night view on the roof was nice. Generally, it's not a separate charge for the heater at a medium level.
Overall, the hotel is not bad for Cusco, a small room, a small window, a very small bathroom, no heating, no drinking water, no slippers, but I give it 5 for cleanliness, for the location, and for the fact that the hotel is new. When we lived there, the cost was $90 per night without breakfast. For such a cost, it is normal. But when we left for 2 days and came back, the cost was already $180 per night, which is simply unimaginable for this hotel. Having lived a week in Cusco, it became clear that the price and quality are a big problem not only for this hotel but also for others! The prices are high, and the service provided is minimal!
We didn’t hesitate to stay again after our Machu Picchu tour. Same hospitality and service were offered to us. We always have hot water for drinking in our room which is a plus since we love drinking tea which helps in soothing out dry itchy throat due to the altitude. The breakfast was delish and the bed is comfortable! Highly recommended!
The staff was so kind, it was really good. They let me check out late because there was no reservation for the next day! The room and bed were clean, there were plenty of cooking utensils, and salt, sugar, and oil were provided. The breakfast was mainly bread, with only one orange and drinks, which was a bit disappointing. Coca tea was drinkable. The shower had good hot water, but the shower curtain was extremely short, so the floor got wet. Also, there was no heating, so it was really cold at night. The view of the city from the hotel was amazing.
The hotel is quite high up in the hills, so be careful not to get out of breath.
The room is nice and the front desk is able to speak English. Very nice experiences in Cusco. If you need any Medicine just come to front desk to ask, but no oxygen provided.
The room was nice and had all the facilities you would need. The front desk was very welcoming and provided very detailed directions. What touched me most was that because it was my birthday that day, they gave me a birthday cake in the evening, sang a birthday song for me, and took a short video. I was so touched.
If you enjoy some quiet from the bustling city center, this place was perfect. Located 15 mins walk from the city center (it doesn’t feel that far honestly), the photos of the hotel are as shown in the pictures provided. The place is really clean and cosy.
Giara liaises with the guests ensuring every need is covered. She and the team have been so lovely and helpful throughout. They do prepare packed breakfast for whenever we had to leave early for our tours. Absolutely enjoyed our time at the stay
This hotel is centrally located within walking distance to the markets & main plaza. The beds are comfortable. Rooms with king bed are small. The courtyard is nice. The breakfast was average to below average. The internet is free but intermittent at best. There is a nightclub nearby which plays loud music until 3:30am which makes it really difficult to sleep.
The reason I'm giving this hotel a 3 star is because of the excellent service we received from Oscar Silva Casafranca. He was courteous, efficient and always pleasant & smiling. He helped with our baggage & was quick to answer any questions or queries we had. He's a huge asset to this hotel.
Recommend take uber or taxi to locale. The walk from Plaza Armas is approx 6 minutes but hilly and traffic both foot + car traffic is heavy. The hotel is an uphill climb as is all of the city. The doors open to a small court yard. To your left and right are schools. Just walk straight on and ring the door buzzer. They buzz the door open very promptly. If the court yard door is closed there is a door buzzer reachable from the sidewalk. Breakfast is made to order eggs, bread, good coffee + 3 types of juice. Owner + family are friendly + helpful. Room had a kettle + temperature control. Family speaks english. Enjoyed my stay.
Amazing
132 reviews
9.6/10
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8.5/10
Very Good
SShuliThe staff was so kind, it was really good. They let me check out late because there was no reservation for the next day! The room and bed were clean, there were plenty of cooking utensils, and salt, sugar, and oil were provided. The breakfast was mainly bread, with only one orange and drinks, which was a bit disappointing. Coca tea was drinkable. The shower had good hot water, but the shower curtain was extremely short, so the floor got wet. Also, there was no heating, so it was really cold at night. The view of the city from the hotel was amazing.
The hotel is quite high up in the hills, so be careful not to get out of breath.
GGuest UserRecommend take uber or taxi to locale. The walk from Plaza Armas is approx 6 minutes but hilly and traffic both foot + car traffic is heavy. The hotel is an uphill climb as is all of the city. The doors open to a small court yard. To your left and right are schools. Just walk straight on and ring the door buzzer. They buzz the door open very promptly. If the court yard door is closed there is a door buzzer reachable from the sidewalk. Breakfast is made to order eggs, bread, good coffee + 3 types of juice. Owner + family are friendly + helpful. Room had a kettle + temperature control. Family speaks english. Enjoyed my stay.
AAnsgarMaseFor the Price we paid, it was a great deal.
The Stuff was friendly, gave us a take away breakfast. We could store our bags there for Free when we went to Machu Piccu.
Its Simple, try to not get a room with Windows to the main street but it calms down at 9pm.
Showers are hot and nice pressured
The Stuff came twice and ask if everything is okay
Overall I defently recommend it and would book it again
GGuest UserHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
Nn a g iI stayed to climb Machu Picchu. The access was good and the bus stop to Machu Picchu was very close.
The breakfast time was relatively early and I had to get up early, but it was delicious.
Since there is no screen door, it is recommended to be careful not to let insects come in when opening the window, or to look outside without opening.
I was grateful that the restaurant in the series was discounted.
KK TravelsLet me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
GGuest UserI stayed at this hotel twice; in between I went to Macchu Pichu and left the baggage at the hotel.
Location wise - it’s very central with a PeruRail office next door albeit the other ones are not too far.
Reception is 24hr and there is a nice courtyard with a restaurant as well as a common area with a kitchen at the back.
I stayed in the Teepee tent on both occasions; first time the rate was more affordable at around gbp40/night. In July, the night gets cold. But the tent does have additional blankets and a heater. This worked except on the last night as it seems it stopped in middle of the night. Without the heater, the room was quite cold. The common bathroom is at the back; the showers are ok and you get enough privacy. I noticed the hot water does take a while to come through. I left the baggage in the storage - no issues. Overall good but for same price bracket I would try somewhere else.
GGuest UserI arrived in the hotel found that the bath tub doesn’t have stopper so asked them to provide stopper but was given a day later and there is no hand wash provided. No soap provided on my last day.
Also the hotel staff asked me to pay additional $55.00 as they don’t seem to have record of my arrival to Peru and I have come illegally to Peru.. I have to argue about it and finally they found my arrival details.
Breakfast is fantastic and cleanliness is good as well.. Apart from minor issues it is good..near to all amenities .
GGuest UserMy room was clean and organized. The bathroom is very small but reasonable for myself. The quality of the shampoo and other soaps were poor, so bring your own. If you need a clean and cheap place to stay, this place is good.
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