3-Star Hotels in Quintana Roo, Mexico

The strength of this hotel is the great built-in spa within the hotel property! Stay here if you want to enjoy a beautiful spa experience only steps away from your hotel room. Don’t stay here is you expect to be close to downtown. It’s at least a twenty minute walk to downtown, including if you just need a quick drink from a convenience store, and having to take a taxi each time quickly adds up! Don’t even think about walking to and from the hotel after sunset as the mosquitoes will eat you very quickly (you won’t even make it half way). Hence, I sort of wished I picked any hotel closer to downtown as I believe their premium is worth it just on this fact alone. Don’t stay here if you want variety with the included breakfast. The complimentary breakfast will have you searching for the rooftop entrance across the street, climb the stairs to be presented three preset breakfast options; omelette or scrambled eggs with either cheese or ham or pancakes. Granted, a bit of fruits and yogurt is included along with the eggs, but it’s pretty basic. Though I’m not complaining when you get to have freshly prepared breakfast on the rooftop overlooking the Holbox white beach! Just don’t expect much nor to have a variety of options. But it will get the job done! Breakfast was 8:30-10:30am and we hung around past that to enjoy coffee on the rooftop WIFI. Don’t stay here if you are expecting a good pool experience. The two small pools on the property aren’t running all the time so it doesn’t look appealing to get into. Don’t stay here if you are expecting a view from your hotel room. You won’t see any bit of the ocean - just the hotels in front and behind this hotel. We upgraded from the Double Room to the King suite and really glad we did because we got a nice balcony and comfortable bed with plenty of different pillow options. We also looked into upgrading to the King suite with bathtub option but glad we didn’t opt for it as the bathtub didn’t look appealing and just took up all the living room space. We wish the rooms were a bit more spacious, with perhaps some living room furniture, otherwise you just get a basic bed with nightstands, TV with basic cable and basic bathroom. The water pressure was good and quickly warmed up. The room AC was great and didn’t need to be run long. The issue mainly was the poor insulating as we heard out downstairs neighbours and likely would have heard whoever was across from us if there was anyone. There was no safe or iron in the room unfortunately. If beach clubs are your thing, there are three decent options very close by. We checked out “HAU” beach club directly across from this hotel. This beach club didn’t have a minimum, had a generous happy hour (4-7pm), but unfortunately we got diarrhea after their mojitos. Although they were delicious mojitos so it’s hard to regret it. I primarily booked this place to get a great spa experience and they exceeded my expectations. Thus, based on this experience, this hotel deserves nothing less than five stars. I also can’t forget to mention the hotel staff were incredibly helpful during our stay. Shoutout to all the concierges and especially including Mateo, Almira and Marianna in the reservations department!

I found this property Ujo have good reviews on Trip.con and wanted to give it a try. I preferred apartment style stays cos the convenience of having a kitchen allows flexibility for diet-restricted people. The place looked modern and clean. Pretty spacious and functional. Has a balcony with a (not so grande, lol) view of the neighborhood. It was so hot outside even in November, like a sauna, so we didn’t spend anytime on the balcony and kept windows and doors shut to prevent heat and bugs. The AC and two ceiling fans in our room helped greatly for temperature control, making our stay comfortable. Note: the AC only works when you use the key card in the room — inserting it in the power slot and then AC can be turned on. Without a note about it, I thought the AC was not working. But glad the lady there helped to call and figure it out. Simple as that. The bathroom is interesting. It’s mostly good, got a ceiling shower and worked well. They provided organic wash, shampoo, and conditioner. The only part that didn’t make too much sense is the short half wall that is functioning as a divider between the shower part and the dry part of the bathroom. Water would easily splash out — it felt like it was designed for shorter users and didn’t account for a lot of tourists that are tall. Perhaps add a good old shower curtain? Mostly for the property’s own benefit of not getting the floor wet where it shouldn’t be. I sent a request when I booked the room for the hosts to spray bug sprays in the room prior to my arrival. They quickly acknowledged that after my booking and did that before I checked in. Much appreciation. When we checked out, we left our luggage to the host for a few hours. They are very helpful to put them away.  Also this place has bike rentals on site for a good price compared to what we saw outside of the property.  Finally, let’s talk about the overall area. We chose it also because it’s close location to ADO bus station as we came from Cancun via bus. We don’t have any interest in the crazy taxi prices and want to walk as much as we can. So this walkable property (less than 10minutes from Tulum ADO bus station) worked. I also chose it because it’s not on the Main Street where I looked at a lot of properties and found noise complaints. I cannot handle noise past 10pm. I need my rest. So overall, Ujo was quiet in itself, no really close-by clubs, no rooftop parties, and other visitors seemed respectful and not loud after 10pm. BUT, here is the reality, this is a town with many stray animals. And they sleep during the heated day time, and get active at night. So there were barking and meowing for sure that can pierce thru. As well as some traffic sound and remote club noises. Don’t expect 100% tranquility. I am fairly picky about noise but I would say given the town’s reality, this is a very decent spot. I was able to sleep thru the nights without much issue.  Overall the stay met the score it had on Trip.com (9.6/10) when I was booking. If I visit Tulum again, or if someone asked for a recommendation, I would stay/recommend this place.

I love to stay in this hotel but if I have another chance to visit this place I might choose it 50This was my first time visiting Cancun, and I chose this hotel. I had a wonderful and fulfilling stay, but if I had another chance to come back to Cancun, I would say there’s only about a 50% chance that I would choose this hotel again. Let me share both the highlights and the inconveniences. What I liked: Because I booked the all-inclusive option, all food and drinks were free. The food and beverages at the deck restaurant and on the beach were more than perfect. The quality of the food was excellent, the menu was great, and the fruits and drinks were absolutely the best. The hotel room was very spacious. Although our balcony was quite small, I was still very satisfied. The hotel had a charming atmosphere that reminded me of Santorini, Greece. The room was very clean, cool, and always stocked with drinks in the fridge. The hotel also offered a variety of activities. I personally wanted to rest, so I didn’t participate, but it seemed like there were plenty of options. What I didn’t like: Even though it was all-inclusive, I heard that some of the more upscale restaurants were not included, and there was an extra charge to dine there. Since I only stayed for 2 nights and 3 days, I was happy with the deck restaurant, but if I had stayed longer, I probably would have wanted to try them. I also felt uncomfortable with the pushy sales tactics for massage services. At first, the hotel offered me a complimentary massage simply because I was from Canada. However, when they later found out that I was a student here, they canceled it immediately, saying it was only available for working professionals. I hadn’t wanted the massage in the first place, but I didn’t like that they offered it just to get my information and then withdrew it so abruptly. Another downside was the noise. At night, it was very loud, with karaoke-like singing from about 9:30 p.m. until almost 11 p.m. During the day, there was also the sound of drilling from construction that went on for hours. If you are looking for a quiet hotel, this is definitely not the right place. When I first booked through Trip.com, I had reserved a room with a king-size bed. But at check-in, the hotel told me there was no king room available and instead tried to sell me an upgrade to an ocean-view room with a larger balcony and king-size bed for USD $160. I declined, and in the end, I was given a room with two queen beds, a smaller balcony, and a half-ocean view. Honestly, I was still satisfied with that. The hotel is located roughly in the middle of the Hotel Zone—not too far north or south. I had booked a private van, and it took about 20–25 minutes from the airport. They said La Isla Mall was nearby, but when I passed by, I noticed many of the stores were closed. If you come expecting a vibrant shopping mall, you might be disappointed, so keep that in mind.

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

Nice hotel, good location, not far from transportation station. The service attitude at the front desk is also good. Most of the questions can be answered by them.

What a nice hotel! Really enjoyed my stay ☺️. The staff and the facilities were wonderful!

We’re room 620 with beach club access the location of the hotel is perfect it’s close to everything you need, mall, restaurant, hospital, money changer and a lot more! You should the beach club access u won’t regret! And ladies at the reception are very helpful and very nice they can answer everything u need to know! I love my stay at Krystal Urban Carlos and Itzel are super nice! And the breakfast is superb!

Nice ,clean hotel , located 15 min from Langusta Beach, my room was good, air conditioner works, good Wi Fi, good bedding Excellent deep swimming pool, with plenty of beach beds Good simple buffet breakfast Stuff is supportive I would recommend this hotel

The accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday. Earl

I used it because it was a tour pickup designated hotel. English is a little difficult to understand, but you can respond friendlyly with translation apps and gestures. I was able to leave my luggage before check-in and check-out. There are no shampoo conditioners, pajamas, toothbrushes, etc., so you should bring them in. Hot water comes out, but the water pressure is quite weak. On the contrary, the wind pressure of the dryer was strong. The door opened and closed required a little power and a little trick. I felt better when he cleaned it and arranged the towels cutely. There are several convenience stores such as delicious taco restaurants and 7-Eleven that locals also use nearby, which is convenient. I think the cost performance is good overall!