- Upon successful booking, you will receive a confirmation email containing your e-ticket. Please ensure you have this email accessible, either in print or on your mobile device.
2. Meeting Point:
- If you opted not to require pickup, proceed directly to the designated meeting point at Bab Guissa, Fes, Morocco. Look for our guide holding a sign with our company logo.
3. Identification:
- Ensure you bring a valid form of identification, such as a passport, for verification purposes.
4. Arrival Time:
- Arrive at the meeting point at least 15 minutes before the scheduled start time. This allows for a smooth check-in process and ensures a timely departure.
5. Guided Check-In:
- Our friendly staff or guide will be present at the meeting point to assist with check-in procedures. Simply present your confirmation email, and they will guide you through the process.
6. Enjoy the Tour:
- Once checked in, you're all set to enjoy a memorable journey through Fes! Listen to your guide's fascinating narratives and immerse yourself in the cultural wonders of this enchanting city.
Should you encounter any issues or delays, please don't hesitate to contact our customer service team at 0679462851. They will be available to assist you promptly.
Best regards,
Your voucher will be sent to your email after your booking is confirmed. Please check the usage instructions on your voucher for more info about how to use it.
Any traveler groups not mentioned in the booking options are not applicable for voucher use.
For inquiries:
1. Tour-specific inquiries (including the itinerary and transport): Please refer to the Tour-Specific Inquiries section of your e-voucher to find the relevant tour organizer's details.
2. Change or cancellation issues: Please contact Trip.com Customer Support via the email address or contact numbers provided in your e-voucher.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the date of use, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the date of use, a fee of 100% will be charged.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note
Public transportation options are available nearby
Not recommended for travelers with poor cardiovascular health
Suitable for all physical fitness levels
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