Hotels With spa in Hawaii, United States

"I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience."

"This was my first trip to Hawaii, and I'm so glad I chose this hotel! It's super convenient – the trolley stop is right in front of the hotel, and the beach is just across the street. It was perfect for getting anywhere we wanted to go. I thought I had booked a room with a view of both the beach and Diamond Head, but it turned out to be an oceanfront room on the 10th floor. The view was absolutely beautiful and so relaxing. I did notice the walls seemed a bit thin. At night, we could clearly hear loud music from the room next door and a baby crying, haha. I guess it probably varies from room to room. The complimentary water server and free beach towel service were really handy! Plus, there were plenty of souvenir shops, a gelato place, and cafes, which made our stay even more enjoyable."

"The location was fantastic, only about a 7-minute walk to Waikiki Beach. The hotel staff were also very kind. Housekeeping comes every three days. I really appreciated that they lend out towels for the beach; it was great! After using them, you return the towels in the lobby, which kept our room from getting messy. Once we returned a towel, we got our lending card back, so we could borrow another one the next day when visiting different beaches. We rented a car and paid for parking. We were told we could park anywhere, but when we found it full and mentioned it, they moved one of the hotel's cars for us. For this price and location, I'm absolutely delighted! I'd recommend it to anyone who wants to save money but doesn't want to stay in a hostel, and prefers a clean place at the very least. Also, there's a poke place nearby called ''Maguro Spot'' that always had a long line. I was curious, tried it, and it was absolutely delicious – highly recommend!"

"This hotel is super convenient as you can take the 'W' line bus directly from Honolulu Airport. It's about a 10-minute walk to Waikiki Beach, and it's located on a street lined with famous Waikiki hotels. Royal Hawaiian Center is also within walking distance. There are ABC Stores, supermarkets, and a DEAN & DELUCA on the first floor of the Ritz-Carlton Residences all nearby. I've stayed here several times. I chose a twin room, and it came with two queen-sized beds, which was very comfortable. The only minor downside was that the air conditioning was a bit noisy, but if you turned it off and used the ceiling fan, it was still cool enough. The bathroom had a bathtub, and while there wasn't a hand shower, adjusting the water temperature was easy, so it wasn't an issue. The cleaning was thorough, and the room was spotless. The hairdryer was in a black bag inside the closet. They provided a capsule coffee maker with both coffee and tea capsules, which was a nice touch. There was also a refrigerator, microwave, and iron. While there's no bottled mineral water service in the room, there's a free water dispenser next to the front desk where you can fill your own bottle or cup. The complimentary breakfast was simple but sufficient, and the taste was good. Given the high cost of living in Hawaii, I was very satisfied with the reasonable stay here."

"Great location, just a few minutes from Waikiki Beach. We booked an ocean view room, which was beautiful, and the view wasn't obstructed by the parking lot. The balcony was lovely, very relaxing to sit there, eat, and enjoy the ocean view. The best part was that even though I'm not a member, they gave me my room at 12 PM, which was incredibly thoughtful. The Asian cleaning lady was exceptionally kind and enthusiastic every time she saw us. We didn't leave a big tip, but she still thanked us repeatedly and even offered us coffee. Beach towels can be picked up and returned by scanning your room card. Breakfast is served in the restaurant on the first floor, opening at 6 AM."

"The environment was nice, and overall I was quite satisfied; the children had a lot of fun. The only downside was that it was easy to slip in the bathtub, even though the water was very slippery. I called the front desk to mention it, but they didn't put anything anti-slip in it. Otherwise, I was very satisfied; it's a great resort hotel."

"This resort struck a great balance for our trip, offering far more convenience than the famous 5-star brand resorts we drove past. Those isolated properties have fewer neighborhood options and are probably better for visitors who only want to stay inside the hotel grounds. The resort’s location is incredible, featuring a private beach area right on the property. We loved that we could literally swim with fish just a couple of steps away from our hotel room. The on-site Restaurant is superb, featuring delicious food and a very friendly staff. The location is also incredibly convenient, offering plenty of additional dining options within an easy walkable distance. We highly appreciated the complimentary yoga and fitness classes offered to guests during our stay. The on-site tennis court is incredibly accessible and reasonably priced at just $10 per person a day. The daily tennis fee conveniently includes complimentary rackets and balls （and even water) for your matches. Guests are welcome to play for as many hours as they want, as long as the court remains available."

"Unfortunately, due to a typhoon, we experienced a power outage, and the elevators were out of service on our check-out day, which was quite difficult. We happened to run into a staff member who let us use the emergency elevator, but there were a lot of people, so getting on was tough. However, the male staff member who guided us was very kind and considerate, thinking it would be hard for us to use the stairs with a child, which was a huge help. I'm very grateful to all the staff for their kindness."

"3 people but 2 bathrooms and reasonable and good The view from the pool was great. When I pulled the curtain when I went to bed, the rail fell, and the next day I told the housekeeping, and when I came back in the evening, I fixed it. I was surprised that Hawaii had a word ”hawine time” and I thought it was not fixed."

"Aside from being expensive, it's perfect! My kids went downstairs every day to take photos with the Disney characters and they were absolutely thrilled. Facilities: The room description said there was a kitchen, but our room type only had a microwave, fridge, and disposable cutlery. You need to book a higher-category room for an oven, pots, and a stovetop."