Hotels With spa in Punjab, Pakistan

"The room was clean; however, there was an unpleasant smell from the carpet. Early check-in was not facilitated, and my room was still not ready at 1:30 PM. Only one dental kit was provided initially; additional kits were given upon request. The breakfast buffet was very good. Overall, it was an above-average experience and overpriced, though there is room for improvement in professionalism."

"The rooms are nice. Wooden flooring. Housekeeping staff is friendly and took particular of my room as I am very finicky about cleanliness and do no want even a speck of hair around. The understood my needs and cleaned the room thoroughly. Reception staff are ok. Had a few issues in the beginning but then were sorted. Mr.Bilal was helpful and nice from the front office. The restaurant La Messa breakfast needs revamping. Staff are very slow and needed to be reminded about things many times. They need to pay more attention to cleanliness and ensure replenishment of food done. The GRM Mrs Khalida was great. She tries very hard to make things better and takes feedback proactively. She was always on the move and helpful. I would like to thank her. Please also commend the housekeeping staff on the 2nd floor who looked after my room. They were awesome. I forgot their names but they were always on the 2nd floor in the day time. Look forward to my next visit to this hotel in a week's time."

"Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there. Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue. The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment. Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards. Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us. So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel. I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat. So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days. The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot. I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more! I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable. I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me. Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again. It’s most definitely NOT a 5 Star hotel in any shape, way or form. With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame. Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey. Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen."

"Overall experience was good. I have been going to this hotel since I was a little boy in the 90s. The good: Quality service. Amazing breakfast buffet with local and continental options. Breathtaking view. Consistency across 3 decades. The bad: Facilities are very outdated and need a big upgrade. My 4 year old played on the same swings that I played at his age. Great for nostalgia and recreating old pics. However, shows how outdated things are. In fact, some were just broken. Table tennis and squash rooms that were freely available for guests years ago are closed and replaced with some 4D entertainment which wasn't functional. Not much for recreation for a resort-type hotel. Room TVs were not smart TVs."

"Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion."

"I chose this hotel as it was away from city, so it’s quiet & you can walk outside, roam in DHA freely. Clean environment, amenities are good."

"Everything was good even reception and night bell boy very nice also security supervisor I forget the name very helpful thank you 😊"

"The hotel was great Only thing is you should have complimentary Spa not to charge 3200 rupees to use the sauna and steam room That’s is not good I have stayed in Serena hotel Defence raya, pc, and avari hotel None of them charge for this service I was put off because of this"

"Despite it's an old hotel and facilities are a big old, the design are quite impressive! The service is good, especially the counter staffs are friendly and efficient, security man at main door are also friendly and nice! Highly recommended!!!"