I love this short one night stay with my daughter and the receptionist is very humble and friendly. I love this night safari especially the hot spring. If u ask me would I come back to stay? Definitely I will.
Hotel exterior and rooms seems to have some update. Room is quite clean, shower water pressure is good, staff is friendly. Only issue I had was there seems to be some hair oil smell on the pillows, I used a disposable face tower to lay over it to minimize the smell, just a 1 night stay so didn't make a fuss abt it.
Loved the Bali vibes throughout the place, very chill and relaxing. The atmosphere was friendly and the service was good, staff were helpful and welcoming. A nice spot for a short getaway in Ipoh.
A beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
A new hotel, however, there is no dedicated indoor parking. Very limited dedicated outdoor parking lots in front of the building. You have to park freely around the building. There are 2 government buildings on the left and right of the hotel. So you can imagine how difficult it is to find a free parking space.
Have a wonder stay in this hotel. The location is good and near to one of the famous seafood restaurants. The manager (Steven) is very friendly and helpful, We will for sure stay back this hotel for our next trip in Teluk Intan.
Title: A Slice of Paradise in Ipoh! The Private Onsen is a Game Changer ⭐⭐⭐⭐⭐
I can honestly say this was one of the best stays I have ever had in Ipoh. If you are looking for relaxation, luxury, and convenience, the IWH Sunway Onsen Apartment is the place to be.
Here is why I can’t stop raving about it:
• The Private Onsen: This is the absolute highlight. Having a private hot spring tub right on the balcony is an experience you usually pay premium hotel prices for. Soaking in the natural geothermal water while looking out at the majestic limestone hills was incredibly rejuvenating. It is the perfect way to unwind.
• The View: Waking up to the view of the greenery and the misty hills is breathtaking. It feels like a retreat far away from the city, yet it is so accessible.
• The Apartment: The unit managed by IWH was spotless, modern, and beautifully decorated. The beds were hotel-quality comfortable (I slept like a baby!), and the amenities provided—from high-speed WiFi to the kitchenette—made it feel like a luxurious home away from home.
• Location: You are practically right next door to the Sunway Lost World of Tambun. It’s incredibly convenient if you are visiting the theme park. Plus, there are plenty of food options and a grocery store nearby.
• The Service: The IWH team was fantastic. Check-in was seamless, the instructions were clear, and they were very responsive to any questions I had.
I would highly recommend this to couples looking for a romantic getaway or families wanting a fun, relaxing trip. I am already planning my next trip back!
My personal rating : 11 / 10
Everyone was very friendly and exceptional hospitality by the team. Will definitely recommend to our white people guests as we're also in the tourism industry in Penang.
Except for the dining Sidai restaurant service staff, bad attitude and even giving faces when chef kitchen asked them to prepare things missing. My husband is a hotel chef for 10 years so he knows how to operate a 5 star hotel. Didn't keep baby chair clean too, full of dirt (serious not like some dirt). Should be in SOP to wipe everyday, but luckily service crew help me wipe upon asking. Spot another couple brought baby too and they wipe themselves while GM kutuk them then they still watching customer wipe themselves without go in front and said I help to wipe, so hilarious 😆You're charging a lot for this resort, so I expect at least 4 star service.
Room cleanliness can be improved, especially bathroom. Dirt marks between tiles can be easily fixed by just putting tile grout then problem fixed. Room photo is different from the one listed on Agoda and Trip.com so there's a expectation vs reality scenario but I am okay with a smaller room, just that maybe others won't be happy.
i came earlier before 2.30pm and told the counter about my room. Mr Solihin, who attended me was very kind to inform that my room only partial seaview and i need to go out to balcony to have a seaview and from my bed i will see the tree and I a bit upset since i like seaview so much..He proactively suggest better seaview room
I was so happy and our room just same level with counter, no stairs or lift to take. Mr Solihin are very kind to allow me for early check in since the room was ready.
Their staff all are very polite. I love the peaceful environment and the breakfast was so great with so many options.
I am very happy for overall experience over there.
Location ideal for walks to the lake gardens & cafes / hawker centres nearby.
Unit floor was dusty. Some water spots & signs of water leak from the bedrooms - mouldy in those areas. Air conditioning in one room was not cold.
All safe boxes were not working. Balcony door could not lock properly. No water boiler in the room. Some parts of the stairs had a lot of bird droppings.
Very Good
39 reviews
8.0/10
Price from
MXN$587
per night
Check Availability
See All Hotels With Spa in Perak
Travelers Reviews of Perak Hotels
See all
9.1/10
Great
AANIS18i came earlier before 2.30pm and told the counter about my room. Mr Solihin, who attended me was very kind to inform that my room only partial seaview and i need to go out to balcony to have a seaview and from my bed i will see the tree and I a bit upset since i like seaview so much..He proactively suggest better seaview room
I was so happy and our room just same level with counter, no stairs or lift to take. Mr Solihin are very kind to allow me for early check in since the room was ready.
Their staff all are very polite. I love the peaceful environment and the breakfast was so great with so many options.
I am very happy for overall experience over there.
AAnonymous UserMy stay at the resort was amazing! If I could give it 10 stars I would. Hospitality was top notch, ambience was perfect. Maybe reduce Buggy wait time during seasonal time as we almost had a rift at the beach with an Asian family who were rude to us, acting like we didn’t belong there. Literally acted like they had the right to tell us not to get on one because they were a group. We didn’t know that as there was no visible queue and profiling bunch of random Chinese people to infer they are in a group would be stereotypical. I understand the resort cannot control the kind of people in their space however I brought it up with our guy at the receptionist who apologized for the situation. I will definitely be back here as I had an amazing time
GGuest UserHotel exterior and rooms seems to have some update. Room is quite clean, shower water pressure is good, staff is friendly. Only issue I had was there seems to be some hair oil smell on the pillows, I used a disposable face tower to lay over it to minimize the smell, just a 1 night stay so didn't make a fuss abt it.
HH4ik4lTitle: A Slice of Paradise in Ipoh! The Private Onsen is a Game Changer ⭐⭐⭐⭐⭐
I can honestly say this was one of the best stays I have ever had in Ipoh. If you are looking for relaxation, luxury, and convenience, the IWH Sunway Onsen Apartment is the place to be.
Here is why I can’t stop raving about it:
• The Private Onsen: This is the absolute highlight. Having a private hot spring tub right on the balcony is an experience you usually pay premium hotel prices for. Soaking in the natural geothermal water while looking out at the majestic limestone hills was incredibly rejuvenating. It is the perfect way to unwind.
• The View: Waking up to the view of the greenery and the misty hills is breathtaking. It feels like a retreat far away from the city, yet it is so accessible.
• The Apartment: The unit managed by IWH was spotless, modern, and beautifully decorated. The beds were hotel-quality comfortable (I slept like a baby!), and the amenities provided—from high-speed WiFi to the kitchenette—made it feel like a luxurious home away from home.
• Location: You are practically right next door to the Sunway Lost World of Tambun. It’s incredibly convenient if you are visiting the theme park. Plus, there are plenty of food options and a grocery store nearby.
• The Service: The IWH team was fantastic. Check-in was seamless, the instructions were clear, and they were very responsive to any questions I had.
I would highly recommend this to couples looking for a romantic getaway or families wanting a fun, relaxing trip. I am already planning my next trip back!
My personal rating : 11 / 10
Hharbi khalidA beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
JJacqueline Wong Ka YingEveryone was very friendly and exceptional hospitality by the team. Will definitely recommend to our white people guests as we're also in the tourism industry in Penang.
Except for the dining Sidai restaurant service staff, bad attitude and even giving faces when chef kitchen asked them to prepare things missing. My husband is a hotel chef for 10 years so he knows how to operate a 5 star hotel. Didn't keep baby chair clean too, full of dirt (serious not like some dirt). Should be in SOP to wipe everyday, but luckily service crew help me wipe upon asking. Spot another couple brought baby too and they wipe themselves while GM kutuk them then they still watching customer wipe themselves without go in front and said I help to wipe, so hilarious 😆You're charging a lot for this resort, so I expect at least 4 star service.
Room cleanliness can be improved, especially bathroom. Dirt marks between tiles can be easily fixed by just putting tile grout then problem fixed. Room photo is different from the one listed on Agoda and Trip.com so there's a expectation vs reality scenario but I am okay with a smaller room, just that maybe others won't be happy.
MMiranda7I love this short one night stay with my daughter and the receptionist is very humble and friendly. I love this night safari especially the hot spring. If u ask me would I come back to stay? Definitely I will.
AAZMHA new hotel, however, there is no dedicated indoor parking. Very limited dedicated outdoor parking lots in front of the building. You have to park freely around the building. There are 2 government buildings on the left and right of the hotel. So you can imagine how difficult it is to find a free parking space.
GGuest UserHave a wonder stay in this hotel. The location is good and near to one of the famous seafood restaurants. The manager (Steven) is very friendly and helpful, We will for sure stay back this hotel for our next trip in Teluk Intan.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.