Hotels With spa in Johor, Malaysia

The stay was great. The staff delivered a complimentary slice of cake as the check in date coincided with my hubby’s birthday. Very nice and sweet of the reception staff. All guests received warm chocolate cookies too. Just nice to have them for supper or snack😊 Facilities were good too though we didn’t use it. Buffet Breakfast was good but we didn’t try all the food as there were just too much food to try.. room amenities were basic and good and room was spacious. Overall stay was good. Will consider coming back due to their great service. Location is also quite near to JB Sentral about 10-15 minutes walk.

Hotel was in a nice location, quiet and peaceful. Amenities were well maintained, but I hope the swimming pool could glass panel could be better maintained. It looks “mouldy” and dirty. Also, the shower door inside the common toilet in the suite I was staying in on the 21st floor would not fully open. The location of the towel rails needs to be changed to avoid any major accidents like the door shattering

Stayed here for a business trip. It's a standard business hotel – standard facilities, standard service, standard rooms. Nothing amazing, but nothing bad either. However, the room I stayed in had a really loud AC unit outside, and the bathroom had a bit of an odor, which was a letdown. Everything else was just okay.

The hotel is impressively clean, tidy, and spacious, with excellent housekeeping service that ensures comfort throughout the stay. Guests can enjoy a wide variety of food choices, catering to different tastes and preferences. Its direct connection to the mall makes it extremely convenient for shopping and leisure. Fitness enthusiasts will appreciate the extensive gym facilities, equipped with a wide range of exercise equipment. Overall, a highly convenient and well-maintained property that balances comfort, dining, and lifestyle needs.

The staff were warm and polite, and the resort has its own private beach, which made it more enjoyable with fewer crowds. From the room balcony, you can directly see the sea, creating a full vacation vibe. I had a really happy trip this time!

The hotel is right by the sea and has its own private beach. The entire property is a resort with fairly comprehensive facilities, though they are a bit dated. The swimming pool is great, especially the kids' play pool. The front desk service is also quite good. The duplex suites are super spacious.

Beautiful resort set in a very chill and relaxing atmosphere. Staff provided good service and made us feel at home. Breakfast was decent and had a good variety.  The room was clean and cosy and the mini bar was great.  The only area for improvement is probably the room furniture which has some wear and tear and looks a little aged. The bathroom and toilet floors would impress better if given a chemical cleaning.

Our recent stay was unfortunately a disappointing experience, especially as it was meant to be a birthday celebration. The check-in process was poorly handled from the start. We arrived at 2:00 PM and were informed that our room was not ready, with a promise that we would be contacted once it became available. We then went for lunch at Kedidi Restaurant and returned to the lobby at around 3:30 PM, only to find a long queue at the check-in counter. To our surprise, guests who had arrived later than us were already being assigned rooms. We had to queue again, only to be told that our room was still not ready because it was being decorated for the birthday celebration we had requested. In the end, the delay of more than two hours resulted in a room setup consisting of just two balloons and a birthday message on the mirror, which was far below expectations and certainly not reflective of Westin standards. To make matters worse, when we asked about hotel facilities and available activities, the staff responded reluctantly and said they were only briefing guests upon request because the hotel was fully occupied. This was disappointing and did not feel in line with the level of hospitality one would expect. The room itself also showed signs of poor maintenance, with wallpaper peeling off in several areas. Dining experiences were equally underwhelming. At Prego, despite making a reservation one week in advance, we were initially seated at what was arguably the worst table in the restaurant—right above a generator, causing the table to vibrate throughout the meal. We only managed to change tables after waiting for another party to finish dinner. This was unacceptable, especially for a special occasion. The restaurant’s decor and overall condition also felt dated and basic, making the fine-dining pricing difficult to justify. Breakfast the next morning was another letdown. The air-conditioned breakfast area was far too small to accommodate the number of guests, seemingly fitting only 30–40% of the hotel’s occupancy. Temporary booths had been set up outside to manage the overflow, which made the overall breakfast experience feel chaotic and below standard. Overall, this was a very poor experience and certainly not the level of service, comfort, or quality expected from a Westin property.

The quietness and serenity is appreciated. Spacious with privacy. Good for family with kids. Price comes with expectations. Breakfast spread is acceptable but do not expect 5-star. Stayed in 2 deluxe with connecting room for family for 4.

Enjoyed the trip alot. Arrived at hardrock hotel with a puncture tyre. Staff manager helped to contact tyre repair man and they arrived within 30min to repair the tyre for RM60. My kids and I enjoyed the stay. Waterpark is good but the highlight will be the beach which is abt 400m. Beach is clean n sea is clear. Kids enjoyed being in seawater and catching hermit crabs. Carpark process is fast and easy to use.