Hotels With spa in Johor, Malaysia

The room was fine, though it was dusty and there were old toothpaste stains in the bathroom. However, that is nothing compared to the major safety and privacy violation we experienced. The service and management were completely unacceptable. Our room's mini fridge was broken. We called maintenance, but after waiting for 30 minutes, no one showed up. Since we had a strict dinner reservation, we had to leave, keeping our 'Do Not Disturb' (DND) sign clearly displayed on the door.Later, the staff called us saying they were at our room. I explicitly asked them to wait 3 minutes for us to return. Instead, they entered our room without permission while the DND sign was up and changed the fridge. This is a severe breach of privacy and security. If anything goes missing from our room, who is going to take responsibility? Very unprofessional and untrustworthy.

⭐⭐⭐⭐⭐ Excellent Stay – Clean, Comfortable & Great Service I had a very pleasant stay at Fraser Place Puteri Harbour. The overall experience was excellent from check-in to check-out. The reception staff were very friendly, welcoming and helpful. They were professional and always ready to assist whenever I had any questions or needed help, which made the whole stay feel comfortable and hassle-free. The room was clean, tidy, spacious and well maintained. Everything was properly prepared when I arrived, and the room felt comfortable and relaxing. The facilities were also in good condition, and I really enjoyed the peaceful environment and beautiful surrounding views. The location is convenient and the overall atmosphere of the property is quiet and relaxing. I especially appreciated the cleanliness and the good service provided by the staff. Overall, it was a very enjoyable stay and definitely good value for money. I would happily stay at Fraser Place Puteri Harbour again and would recommend it to anyone looking for a clean, comfortable and relaxing place to stay in the Puteri Harbour area. Thank you to the reception team and all the staff for the great hospitality! 👍

Hotel 4 star, big and clean. Service is good. Breakfast many choices. McDonald's next to hotel. Opposite Aeon Bukit Indah....

Add this to your Google review: ＞ I would specifically recommend avoiding Rooms 1119 and 1919. We initially stayed in Room 1119, where the aircon was not cold at all despite the technician attending twice. After contacting Trip.com, we were eventually moved to Room 1919. Unfortunately, the aircon in Room 1919 was also very noisy, although at least it was cooling the room. Both rooms felt quite old and the air-conditioning systems appear to need proper maintenance or upgrading.

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

Resort has a private beach and excellent view from the room balcony. Beautiful sun rise with beach and sea view. Enjoyed the swings, sand, sea breeze and listening to the waves! Kids love the sand. There are various sea activities and horse riding available. Separate charges. Swimming pool has a 0.6m section for kids to have some water play. Indoor mini playground for the little ones. They had great fun. Free parking if you drive. Breakfast spread is good enough. Nasi lemak is a must-try. The pastries can be heated up which made them great! Eggs selection excellent! Juicy watermelons! You can enjoy sun rise while having breakfast. The resort has a chalet feel. They should look into their aircon as it doesn’t seems to cool well. The facilities are aged. Wash basin water drain a little slow. Overall, we love this place for the view! Hope the next time we return, the facilities would have improved.

Overall, location is good. - Free parking and open carpark for you to choose - Beach is just behind - Two swimming pool, one playground style and normal swimming pool - Few restaurants to choose from (Korean, Seafood, Malay cuisine, Fast food) - Mini golf course for kids to experience golf - Retail shop for almost everything you need for travel and swimming - Birds like chicken, duck, goose, peacock are in the location for kids to view as well - One dry playground - One vending machine with almost all kinds of medicine you need Just issue with cleanliness for me, first night, I had lizard issue, can hear the sound of it. Housekeeping damn fast when I report the next day, they came to check but cannot locate it. Second is ants, but it disappeared after like 15mins. But I reported it after I check out since when I saw it, it was in the night already.

Absolutely fantastic, this resort was an unexpected surprise! It was a very last-minute decision, but it's now one I wholeheartedly recommend! There's a free shuttle from the pier that gets you there in about 5-10 minutes. The hotel lobby is super picturesque; you just want to relax as soon as you walk in. The complimentary welcome drink was delicious. The room was spacious, and they provided a lot of amenities. The view from the room was absolutely stunning! There are two pools and two bars, both highly recommended. Breakfast didn't have many options, and the taste was just average. I also tried the hotel's spa on the second day – highly recommended! The service was excellent!

We had our first overseas vacation with our 6-month old infant at Westin Desaru as we had enjoyed our previous stay here when my wife was pregnant. Staying at the Westin with an infant was a wonderful choice, it felt very much like being taken care of by a pair of reliable old hands. Essential baby amenities like a baby cot+mattress+bumper, bathtub and bath amenities were provided. The room was v spacious and had good soundproofing. The hospitality was impeccable and small but thoughtful gestures like safekeeping our baby soother when we left it at the restaurant and going the extra mile to give us an indoor table during breakfast hours were very much appreciated. We can't wait to have our kid be a part of the Westin Kids Club when he gets older. Thank you Westin Desaru for the top-notch service and for giving the best peace of mind to first-time parents!!

We choose this hotel on a whim as we needed a place that was off the highway for our ride back to KL. I am glad we did. I only wish we had a chance to spend more time here. I think in the future we might make the trip down just to stay here. There are many great amenities here. A beautiful manicured golf course, restaurants, and a bowling alley. The staff were very accommodating and friendly. The resort has a Balinese or Thai feel. The rooms are very spacious and have a bathtub. They are well maintained and offer beautiful views of the surrounding scenery.