Posted on Dec 31, 2025
E_lle
Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel.
One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip?
I understand the work flow is customer > Trip > Travco > Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco.
Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room.
I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie.
The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel.
This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest!
My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal.
This was hospitality at its worst.
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Price per night from:PLN 196
Posted on May 15, 2026
Ayah.rbAn exceptional stay at The Ritz-Carlton, Amman ✨
From the moment we arrived, everything felt luxurious and perfectly organized. The staff were incredibly welcoming, professional, and attentive to every detail, making the whole experience truly memorable.
The rooms are elegant, spacious, and beautifully designed, with outstanding cleanliness and comfort. The breakfast was delicious with a great variety of options, and the hotel facilities — especially the spa and pool — created the perfect atmosphere for relaxation.
One of the best luxury hotel experiences in Amman, whether for a getaway, business trip, or special occasion. Definitely a stay worth repeating 🤍
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Price per night from:PLN 1,376
Posted on Nov 8, 2025|Room With 2 Single Beds
tcpdumpThis stay was fantastic! The room was incredibly spacious and well-designed, with excellent facilities that felt luxurious. It was perfect for both relaxing and working. Breakfast was a delightful surprise, offering a wide variety of fresh, delicious options to suit all tastes. What really impressed me was the hotel gym – it was fully equipped, meticulously clean, and had a great selection of machines in a bright, airy space. There was even a comfortable relaxation area afterwards, making for a truly superb workout experience. The service was attentive and thoughtful throughout, with quality evident in every detail. I'll definitely choose this hotel again for my next trip and highly recommend it to everyone!
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Price per night from:PLN 524
Posted on Feb 23, 2026
Halah AlsultanOur trip was for a surgery. The hotel's location was excellent, close to everything, and their service was outstanding. The room was warm and comfortable, and all the staff were very respectful. I will definitely visit this hotel again.
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Price per night from:PLN 456
Posted on Apr 12, 2026
Guest User
The staff were cheerful, the service was great, and the cleanliness was excellent. The rooms were comfortable. The breakfast was excellent and delicious. Thank you for a wonderful stay. The only minor inconvenience was having the sink in the room instead of the bathroom, which wasn't very comfortable or practical.
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Price per night from:PLN 758
Posted on Apr 18, 2026|Standard Room
Guest UserA pleasant stay, felt just like home. I'd like to thank the receptionist, Adeeb, for his excellent attitude and service. (No offense to the other staff whose names I don't recall.) A great feature is that the hotel is located inside the Galleria Mall, which has most major brands, plus arcades and activities for kids under 4. I highly recommend it! 🌹
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Price per night from:PLN 400
Posted on Aug 12, 2023
Julia rebagliato
The hotel was great, the rooms were very large and clean, the bed was most comfortable. The pool service could not be better, and the hotel food was great, the terrace bar was phenomenal, 100% recommended. I would go back with my eyes closed. On weekends they have pool parties during the day, both for children and adults, with a DJ included. And with a lot of security, so you feel at home.
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Price per night from:PLN 510
Posted on Sep 5, 2025
World Solo Traveler
The hotel is amazing , very clean everywhere , I disliked that they don’t have reserved areas for smokers everybody smokes anywhere they feel is a good spot for it , not thinking in people that we don’t smoke including little kids , it will be nice if they enforce smokers to smoke on designated areas and not inside restaurants and bars , I ate at 5 de mayo restaurant ( as a good Mexican lol ) not well convenced that I was going to find good Mexican food , I was wrong I gave my congratulations to the stuff and chef the food was amazing and so the drinks , I drank a Paloma a typical Mexican drink base with tequila , squirt ,grapefruit juice , lime juice over salty ring glass , Tequila used on my drinks was Don Julio , All stuff from valet parking to receptionists and in general were super friendly I definably recommend this hotel if you are visiting Amman Jordan or
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Price per night from:PLN 499
Posted on Jan 13, 2026
Alaa050273
The issue this hotel has many locations buildings at the same area and its not clear in which building you will stay and you have to run from one to another to find your building
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Price per night from:PLN 562
Posted on Mar 18, 2026|Premium Twin
Guest UserWe were weary and tired after a disrupted sleep in Tel Aviv only to arrive in Jordan and discover that for the third time, our flights out of Amman airport had been rescheduled. The staff were so sympathetic and helpful calling repeatedly to get us some answers while dealing with the many guests who had come for what appeared to be a delicious buffet dinner. We chose to dine in our room and our meals were fit for a queen.
We booked this hotel because their advertising described breakfast as their GREAT breakfast and both meals certainly were.
The service throughout our stay was excellent and we only moved so that we could be at a place that was closer to the airport.
The only downfall was that the room had a strange odour. We realised later that a previous guest had left something questionable behind.. and pushed under the bed! That was not the staff’s fault
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Price per night from:PLN 257