Hotels With spa in Shanxi, China

"I stayed for 4 days. There was almost no service. I arrived at the hotel at 4 PM, and although they helped me arrange a higher floor, I waited for almost an hour, and the room they arranged was still not ready. They then switched me to another room on the same floor. The lobby was very hot, and all the temporary resting spots were directly in the sun. When I got upstairs, I was a bit dumbfounded to find my room directly facing the elevator. Oh well, I checked in. The check-in experience wasn't great. Disposable toiletries weren't replenished promptly; besides toilet paper, you literally only got them once. For a 4-day stay (2 days booked via a group deal, 2 days via other platforms), the bedside power outlet didn't work. I had to unplug the table lamp to charge my phone, and that outlet was just awful. The floor-to-ceiling window blinds were very dirty, covered in dust. For the same pre-sale price, Shangri-La offers much better value for money. Kempinski seemed forced into pre-selling, almost as if they don't want future guests. There are just too many options in Taiyuan for this price point."

"Saw great reviews for this hotel online, and it definitely lived up to our expectations after checking in. The room was incredibly spacious and spotless. The front desk even thoughtfully prepared small drinks, cooling patches, and alcohol wipes. What really stood out was the thoughtful shuttle service to and from the venue, specially arranged for fans who traveled from out of town for the concert over these three days – absolutely amazing! I heard this was their first time trying it, but it was truly fantastic. All in all, we were very satisfied and hope to stay here again when a favorite celebrity comes to Taiyuan for another concert. 🫰"

"Seriously, this is how a five-star hotel should be! The bed was so soft I didn't want to leave, and the service was so thoughtful it really touched me. The soundproofing was absolutely top-notch, I slept until noon undisturbed. Breakfast was incredibly filling, and the value for money was outstanding. This is hands down the most comfortable hotel I've ever stayed in while traveling; from check-in to check-out, the entire experience was delightful. I've already recommended it to all my friends."

"Pros: 1. The room offers expansive views, overlooking Yingze Park, which is absolutely beautiful. 2. The hotel's front desk staff were incredibly welcoming and provided excellent service. 3. The hotel's interior facilities and amenities are very tasteful, including the toiletries and complimentary fruit. Cons: (Service rated 3 stars, with 2 stars specifically for dining) 1. The dining management on the hotel's 2nd floor needs significant improvement. We ordered five dishes for dinner; we finished the first two, but the rest were nowhere to be found. Three tables next to us, who arrived 5-10 minutes after us, had already finished their meals and some had even left. After we repeatedly urged them, our remaining dishes finally arrived, including dishes like knife-cut noodles. Others who arrived later had finished theirs before we even got ours. I have photos to prove this. Honestly, this aspect completely falls short of the hotel's overall standard."

"Let me elaborate. **Courtyard Design:** Very beautiful, many scenic spots within the ancient city are decorated in a similar style. **Room Amenities:** Given the prime location, the room isn't large, perhaps around 15 square meters. It has all the essentials and is very clean. The mattress was comfortable. Of course, it can't compare to high-end or luxury hotels. Its main advantage is its excellent location; it's very convenient for exploring, and you can easily pop back for a rest when you get tired. **Service:** The staff were very service-oriented. When we arrived, there weren't many guests, and the service was very attentive. **Breakfast:** It's not a buffet; it's a fixed-menu breakfast, like a 'nine-grid' style. It looks very appealing, and the taste is decent enough to fill you up. Overall, it's a good stay. Naturally, for this price point within the ancient city, you shouldn't compare it to hotels of the same price outside. It's incomparable, primarily due to its superb geographical advantage."

"A Very Relaxing and Memorable Stay From the moment I walked into the hotel, I could feel a very peaceful and relaxing atmosphere. The Front Office staff were very friendly and helpful. They took the time to talk with us, explain things, and made the check-in process very smooth. The room was very clean, spacious, and comfortable. I really liked the soft and relaxing colors of the room. The bed was big and comfortable, and the pillows were very soft. The bathroom, toilet, and dressing area were also well separated and well organized. There were also plenty of amenities in the room. I liked the evening turndown service. When we came back to the room in the evening, the bed had already been prepared, the lights were adjusted to a relaxing level, and there was a small snack next to the bed. After spending the whole day outside, this made us feel very relaxed and helped us forget how tired we were. The room was also very quiet. The curtains had two layers, so almost no sunlight came into the room in the morning. The air conditioner could be adjusted to the temperature we wanted, and the air did not blow directly onto us. We could not hear much noise from outside, so we had a very good night’s sleep. The breakfast had many choices. Since we stayed during 国庆 holiday, there were quite a lot of guests, so we had to wait around 10–15 minutes when we went down late. But I think this was understandable because the hotel was quite busy. I really enjoyed having the chance to try some local food from Taiyuan, Shanxi, such as 老豆腐, 刀削面, and 担担面. There were also bread, fruit, coffee, salad, Western food, and many Chinese dishes. There was something for everyone. The staff were also very attentive and regularly helped clear the plates. Another thing I really liked was the location. We could walk directly from the hotel into Maoye Mall through the back entrance, which was very convenient. After checking out, we could also leave our luggage at the hotel. Ivy, kindly helped us with this, and I really appreciated her help. I was especially impressed by the Front Office staff, both when we checked in and when we checked out. They were the first people who welcomed us and the last people who said goodbye to us, and they made us feel very welcome throughout our stay. I was very happy to have the chance to give them a small gift(mini bread) as a thank you for taking such good care of us :) Overall, we had a really wonderful and relaxing stay here. Thank you to everyone at the hotel for making us feel so comfortable and welcome. If I have the chance to visit Taiyuan again, I will definitely stay here again. ❤️"

"After several days of travel, staying here was perfect for a hot spring soak to wash away the fatigue. The night view is absolutely stunning, and the architecture is just like the Wang Family Compound. You can even walk along the city wall, which is very pleasant. I slept incredibly well – the bedding was comfortable, and the environment was quiet, so I slept right through until morning. Waking up to the sound of birds was a lovely experience. No need to worry about meals; the in-house Chinese restaurant charges the same prices as outside establishments, and the service is warm. The Wang family started with tofu, and here you can enjoy authentic Wang Family tofu with a very unique flavor. For parking or taxis, head directly to the underground parking lot. You can ask the concierge to help with your luggage. Since it's an ancient building, elevators cannot be installed, so expect to use stairs."

"This stay experience exceeded expectations! The location of the hotel is easy to find, the room is clean and tidy, the big bed is soft and comfortable, and it is good to sleep on. The front desk service is warm and polite, the check-in speed is very fast, and the demand response is timely. The bathroom is separated from wet and dry, the supplies are complete, the environment is quiet and not noisy, the overall price is very high, the first choice for travel accommodation, I will choose here next time, highly recommended 👍"

"Facilities: High-end and well-equipped Cleanliness: Clean and tidy Environment: Quiet and comfortable Service: Meticulous and thoughtful Special shout-out to the hotel's concierge department (Manager Sun), who tirelessly arranged a complimentary bus fleet to shuttle guests to and from the concert. This kind of warm service is something you don't experience in other cities! InterContinental Taiyuan is fantastic and highly recommended!"

"This hotel is right next to Jinci Temple, boasting a beautiful environment with extensive grounds and lush greenery. We stayed in building number nine, which was incredibly convenient for getting around. The front desk staff, floor managers, and housekeeping were all very enthusiastic and professional. They kindly offered touring routes and left us their contact details, telling us to reach out anytime if we had questions. The room was super spacious, the bed was very comfortable, and the bedding was excellent – clean and tidy. If I ever come back to Taiyuan, I will definitely choose this hotel again."