The Regent Beijing is an ideal spot for travelers wanting to discover the city. The Regent Beijing is an ideal choice for travelers who want to take in the sights and sounds of Beijing. The hotel is conveniently located just 3km from Beijing Railway Station and 26km from Beijing Capital International Airport. In addition, Dengshikou Metro Station is just a short walk away. This hotel is located near many of Beijing's attractions including Chang'an Street, The Palace Museum and Meridian Gate. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Beijing hotel provides parking on site. According to our guests, this hotel provides a very high level of service. This hotel is a popular accommodation for guests traveling with families.
"To ensure my children and I had a comfortable stay in Beijing, I compared many hotels and ultimately chose the Regent. Upon arrival, a doorman helped with our luggage, and luckily, a room was ready, so we were able to check in around 12:30 PM. The room was very comfortable and perfectly suited for two adults and two children. The pool was a huge hit with the kids; we stayed two nights and visited three times. The service at the pool reception was also great; they noticed I was wearing the room's cloth slippers and warned me to be careful not to slip.
The only downside occurred during breakfast on the second day. Because my outdoor shoes were a bit uncomfortable, I wore my room slippers into the restaurant (as I had the day before). When I went to get more food, there was a large puddle of water around a corner. The lighting in that spot was a bit dim, making it impossible to see, and I nearly fell. I had to inform the staff about the water before they promptly cleaned it up. I also told a gentleman in a suit, who seemed to be a manager. He only offered to move our table, and there was no subsequent apology. After I sat down, I was still quite shaken. Feeling both startled and disrespected, I decided to go to the front desk and speak with the restaurant manager myself. Although they did take some corrective actions afterwards, such as bringing two teddy bears for our children and some bread from the restaurant, and even called after we checked out to offer a room upgrade for our next stay, I still feel it's important to mention this incident. As it's an IHG hotel, it should be different from a budget hotel. Guests come here for excellent service, but this morning's experience was quite a deviation from what one would expect from a hotel of this caliber."