Hotels With spa in British Columbia, Canada

"The hotel facilities are actually pretty decent, but the attitude of the Chinese female front desk receptionist was genuinely appalling. She kept contradicting herself and maliciously making groundless assumptions about me and my companion. We arrived at the hotel early in the morning. Since it wasn't check-in time yet, we left our luggage in storage and paid the deposit. When we came back in the evening to check in, the same Chinese female receptionist insisted that we swipe our cards again to pay the deposit. After paying, I pointed out that I had already used my credit card in the morning, and that's when she started making malicious accusations against us. First, she claimed that what we paid in the morning was the resort fee for yesterday collected upon check-out, rather than today's deposit. I replied that was impossible because we hadn't even stayed here yesterday. Then, with a condescending attitude, she questioned: ”If you didn't check out this morning, why was your luggage here with us?” I told the truth: ”Because we arrived pretty early today and couldn't check in yet, so we just stored our luggage here first.” She still didn't believe us 🤨. Me: ”You can look at my flight ticket; I literally just arrived in Vancouver this morning. Or you can just check the surveillance footage—I did arrive rolling my luggage this morning, and I paid with my credit card.” She started talking nonsense: ”Right, well, what you paid this morning must have been today's room rate, so now you need to pay the deposit and resort fees.” Me, shocked: ”You need to be clear about this. Paying for the room a second time is a completely different story from a deposit. We booked this through Trip.com a long time ago, and the room was paid for ages ago.” She changed her story again: ”Oh right, my system here shows your room rate has been paid, but there is no record of your payment from this morning. Are you sure you actually paid? Could you be misremembering?” Me: ”Of course I'm sure. Because of a minor language barrier, another female receptionist at the morning shift communicated with us for quite a while. We even asked her a series of questions about payment methods and refund timeframes. In the end, she said Apple Pay wasn't accepted and we had to use a physical credit card. Since my friend (whose name is on the reservation) didn't have her card with her, I was the one who took out my credit card and paid. I remember these details so clearly, there's no way my memory is confused.” The Chinese female receptionist just looked at me coldly, refusing to believe a single word I said. Me: ”If worst comes to worst, just check the surveillance cameras. Checking them will clear everything up instantly.” *(Skipping 10 minutes of pointless arguing here.)* Female receptionist: ”We don't have the authority to do that. Anyway, my system shows you didn't pay before. There's nothing I can do to help you; I suggest you contact your bank and get back to us if there's an issue.” Since we were utterly exhausted (it was our first day, and we hadn't slept for about 24 hours), I asked her for the hotel's email address and phone number and went off to rest first."

"It’s in a nice quiet location. Room was clean and had everything we needed. Staff were also very friendly and helpful. I also enjoyed the pool/hot tub that they had too. Breakfast was meh, very basic and nothing crazy but does the job. Definitely need to go early for breakfast or else it’ll run out."

"This hotel boasts an excellent location, right around the corner from the Whistler Village Gondola (via exit B), and with the main entrance (exit A) for car drop-offs. Exit B leads directly to a pedestrian shopping street, just a few minutes' walk from the bus station. The hotel is divided into a South Tower and a North Tower. The South Tower features rooms with a fully equipped kitchen – we're talking a real home kitchen setup, complete with a dishwasher, induction hob, extractor fan, and all necessary kitchenware. It's truly rare to find a high-end hotel offering such amenities. What truly impressed me was their genuine recognition and treatment of elite members, even when booked through a third-party platform like Trip.com. For two guests, they provide a daily dining credit of CAD 24 per person (usable at their restaurants and eateries), complimentary Wi-Fi, and late check-out, among other perks. A special shout-out to Ms. Rosalie at the front desk, who was incredibly kind, professional, and took the time to thoroughly explain how to best utilize our member benefits. This hotel is exceptionally friendly towards its elite members."

"The Travelodge Nanaimo is centrally located in a quiet area about a 5 minute walk to the downtown business district & a minutes stroll from Nanaimo's Harbourfront Walkway & the beautiful waterfront Maffeo Sutton Park. This Travelodge is an older property & the standard room furnishings were a bit dated but the room itself was very clean, well maintained and included a small patio area, mini-fridge, microwave, complimentary coffee/tea and a very comfortable bed. The value priced rate also included continental breakfast. Great value for the price paid."

"Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out."

"So convenient place surrounded with sooo many nice food. Nice and friendly staff, clean and comfortable room."

"Both the service and cleanliness were excellent. The front desk staff were also very helpful. As for the parking, it's in a great location and you can use it even before check-in time. The price is also comparable to public parking, especially if you calculate it for a full day's rental."

"In addition to some twists and turns in the reservation, the hotel began to say that it did not receive the money, and later found that I had set the water view, but the order received by the hotel was a higher-level waterfront, and there was a price difference. Later, it was finally solved. After I checked in, I found that there was actually a good view of No. 58, and the sound of the sea was not noisy. Others were either blocked by trees or too close to the water. Choosing water views is also a good choice, and the price is more affordable. There is no restaurant near the hotel, so I choose to dine at the hotel and the taste is OK. Breakfast is also ok."

"We arrived a bit early to check in, but were denied by the front desk staff. We asked if we could use the restroom, it was also denied. The staff said the restroom was closed. We asked if we could get a ground floor room because we have bikes, she said they don't have the ground floor available. We got the room on the 2nd floor, but there is no elevator on site. We stayed there for two nights, some people were running, yelling, screaming at night in the hallway, very noisy. No housekeeping removes trash, no fan in the bathroom. However, the room was clean when we were checking in and spacious."

"Nice hotel with a character. The room can be a little dates but it fits with the overall vibe of the hotel. Room was clean and bed was very comfortable. Breakfast was simple but had right varieties of food that you won't feel the need to go eat outside. Staff were very nice and accommodating too."