Welcome to Hotel Indigo Karuizawa, where our locally inspired design and experiences offer you an authentic perspective of one of Japan’s most loved mountain retreat. Set against a backdrop of Mount Asama, Karuizawa is a unique fusion of East and West. When you arrive at Hotel Indigo Karuizawa, you’ll discover subtle design elements that evoke the history and culture of this artistic resort town. From the moment you enter the lobby, you’ll notice unique touches inspired by the neighbourhood. A statement fireplace takes centre stage, providing warmth and comfort during the cooler months. You will enjoy the tranquility of the Forest Garden as you sit next to the fire pit and listen to the crackling of the flames. The hotel's signature restaurant Kagaribi, provides a culinary journey for all five senses. It’s more than excellent food. You’ll be able to enjoy the smell, the sights and sounds of mouth-watering dishes being cooked over an open fire. Hotel Indigo Karuizawa’s fascinating ambience, local stories, and tranquil surroundings offer you a memorable experience. This is a place for reflection and rejuvenation. Welcome to your ideal escape from the hustle and bustle of the city, where ideas flow and experiences are memorable. Upon your return home, you will feel energized and refreshed. A true villa-inspired getaway.
"Overall, this was a rather disappointing hotel stay.
Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned.
After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself.
At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory.
The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited.
The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling.
Considering all these experiences, I will not choose this hotel again in the future."