When I got at the reception at 10.30pm they told me they didn't have my booking while i was showing them the confirmation i received. the staff was not nice at all and i had to wait, no empathy at all for me. in the end they got me a room but not the one i had booked. the next morning everything seems to be fine to them, but no apologies on their side for keeping me waiting and stressing out for having no room. A shame for this type of hotel. Other than that the rest was fine.
The hotel is new, beautiful, reasonably priced, and offers excellent service. The rooms are spacious. I am very satisfied with my experience with the travel agency.
The hotel is very clean and beautiful, the breakfast is delicious but there are too few choices. They shouldn't turn on commercials on the TV in the morning while guests are sleeping. 👌
The exterior was very nice, but the room was average.
There was no place to wash clothes, which was a problem when staying multiple nights.
There was no conditioner as an amenity, so it would have been helpful if there was.
The breakfast buffet was delicious, but there were no spoons, so when I asked for some I was told they couldn't be brought because they had been washed, which was disappointing.
I felt that a first-class hotel in Vietnam should provide a little more training in terms of service, etc.
I've been very welcome at the Pu Luong Jungle Lodge. The staff is very friendly and kind. They make sure we spend a good stay. They also provide all the information to know what to do in the corner what is really good. The hotel is beautiful, surrounded by rizières. The swimming pool is very beautiful. I could check in in advance as well as make the room a little later to have it until the hour of my departure. This was very kind from the staff.
The second visit to Tyne Hoa was chosen as a lane because there was no room, but it was more than expected
Friendly staff Everything was satisfactory
It is a hotel I want to visit again
Recommended
At Melanta Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Complimentary parking is available for guests.Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Melanta Hotel.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. At Melanta Hotel, each day commences with a scrumptious breakfast offered at no additional cost.All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.At Melanta Hotel, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At Melanta Hotel, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.
One of the best places I’ve stayed at in Vietnam!!!! So beautifully designed, the food is amazing (try the fish in dongo leaf wowwww), service is very personal, I felt so well taken care of. Would recommend it again and again and again. I want to mention Hien who is a shining light and Duan who took me on a motorbike tour and made my day really special. Can’t wait to go back.
The accommodation is beautiful but the location is not close to the nice views, attractions or restaurants. So you rely on transportation which the hotel could make more clear. They also didn’t advertise any activities and since their English wasn’t great, you’re kind of left with organizing yourself. It was also difficult to contact them bc they’re not fast in replying to emails, there’s no WhatsApp number on their website, and I couldn’t call with my phone data package. So while the accommodation is great, and Pu Luong is incredibly beautiful, the hotel staff could be more forthcoming with customer service.
Very Good
46 reviews
8.9/10
Price from
BRL 274
per night
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8.3/10
Very Good
GGuest UserBeautiful property surrounded by greenery with bungalows directly overlooking the terraced rice fields.
Spacious and clean rooms.
The staff were extremely friendly; despite a mix-up with our taxi reservation, they were very helpful and kind in helping us find a solution.
The dinner at the restaurant was excellent.
The village, surrounded by nature, is also beautiful.
GGuest UserThe accommodation is beautiful but the location is not close to the nice views, attractions or restaurants. So you rely on transportation which the hotel could make more clear. They also didn’t advertise any activities and since their English wasn’t great, you’re kind of left with organizing yourself. It was also difficult to contact them bc they’re not fast in replying to emails, there’s no WhatsApp number on their website, and I couldn’t call with my phone data package. So while the accommodation is great, and Pu Luong is incredibly beautiful, the hotel staff could be more forthcoming with customer service.
GGuest UserTiện nghi, đẹp! Dịch vụ và nhân viên phục vụ nhiệt tình, thân thiện, chăm sóc tốt! Giá phòng cũng tốt! Gia đình tôi sẽ đến nghỉ resort thường xuyên!
NNani Naama LevyOne of the best places I’ve stayed at in Vietnam!!!! So beautifully designed, the food is amazing (try the fish in dongo leaf wowwww), service is very personal, I felt so well taken care of. Would recommend it again and again and again. I want to mention Hien who is a shining light and Duan who took me on a motorbike tour and made my day really special. Can’t wait to go back.
WWEricFLC Group's resort hotels have good facilities
As far as you can see, you can see the group's private beach, which has beautiful scenery and a large pool for use.
But on the day of check-in, there was no hot water in the bathroom at first. I asked the counter and someone came to deal with it. They explained that there were very few tourists in this season. Because the pipeline was very long, the water needed to be continuously drained to get hot water. The water was drained continuously for more than 30 minutes. The hot water is really coming. Still a little outrageous.
GGuest UserThe exterior was very nice, but the room was average.
There was no place to wash clothes, which was a problem when staying multiple nights.
There was no conditioner as an amenity, so it would have been helpful if there was.
The breakfast buffet was delicious, but there were no spoons, so when I asked for some I was told they couldn't be brought because they had been washed, which was disappointing.
I felt that a first-class hotel in Vietnam should provide a little more training in terms of service, etc.
GGuest UserIt's nice resort but due to lack of customers, restaurant services not very good. Not many foreign tourist in this town. Don't expect many convenience you can find in bigger city. Unless you like more expensive seafood, not many choices nearby. Do get up early to see the fisherman coming back from sea.
GGuest UserI've been very welcome at the Pu Luong Jungle Lodge. The staff is very friendly and kind. They make sure we spend a good stay. They also provide all the information to know what to do in the corner what is really good. The hotel is beautiful, surrounded by rizières. The swimming pool is very beautiful. I could check in in advance as well as make the room a little later to have it until the hour of my departure. This was very kind from the staff.
GGuest UserThe location of this hotel is a little strange. Car goes through a gate to many different buildings. The hotel is located at one road end. Need to walk outside gate to get Grab. Ten minutes walk from beach. AC not cool enough. Will not stay in this hotel again.
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