Posted on Aug 7, 2025
Guest User
Sold as a 5 star hotel and although it did look good from the outside,the inside was very dated and lacking tlc.the bathroom had what looked like black mould around the wall furniture and the sink had been covered in a wrap which was torn and some of the metal fixtures where corroded.the breakfast took over an hour as they seemed to take precedents over vips in the dining room who got food very quickly.from sitting down to receiving our breakfast took an hour both days.the staff where very apologetic but that does t make up for poor service and the quality was average.The Spa was also dated and the Gym was small with very little in it for a proper workout.
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Price per night from:TRY 9,694
Posted on Dec 2, 2025
Guest User
We booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
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Price per night from:TRY 4,822
Posted on Feb 18, 2025
Guest User
Amazing value for money; simple selections of food, compact no frills chalets: could do with a bit of attention to detail with deep cleaning; decent bedding and towels, fantastic and varied entertainment generally throughout the day and late into the evening; most acts are really good. Nice to be able to set up to work remotely in the ballroom during the day and take in the fun that holiday makers are having. The Blue Coats are an engaging team. Drink prices are OK for a setting like this. We are 53 and 58 and on the younger scale of most holiday makers but whatever age, this adult only holiday park delivers quality for money hands down. Bus travels from the road outside the site to Weston Super Mare hourly during the day; beach is just a walk away down the site entrance. Taxi's are affordable if a comfi trip into town is wanted. Can imagine how amazing this establishment will be in summer (and they don't seem to hike the prices to eye watering levels during the warmer months). The range of themed weekday stays (4 days Mon-Fri) and weekend (Fri-Mon) are varied. We need to be in the WSM area for a couple of months - staying at various hotels / establishments, but now we have found Sand Bay, we have chosen to book here for several weeks back to back. For that reason, we have brought our own bedding with us, to personalise our chalet and make it more homely for our extended stay. Reception team are generally welcoming and efficient and Jade the holiday booking team member is ever so helpful. Well done Sand Bay!
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Price per night from:TRY 4,609
Posted on Mar 31, 2026
Caomeimaoxiang
The location is incredibly convenient. It's only a few minutes' walk to the train station, and even closer to the Roman Baths and the Abbey – just a three-minute stroll. The breakfast was excellent, and the service was great too.
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Price per night from:TRY 12,532
Posted on Mar 18, 2026
Rosie Cawthorne
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
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Price per night from:TRY 7,141
Posted on Aug 8, 2024|Classic Room
Guest UserThe waiting area for check-in is very British and beautiful. We booked a classic room, which requires us to walk through the main building, pass the garden, and come to the second floor of a stable. The room is clean and the toilet is relatively large. But the location is a bit disappointing. The high price and high positioning of the hotel make us automatically assume that the view of the room will be particularly good, overlooking the city of Bath. The actual situation is disappointing. Looking out is the street view on the other side, and I dare not open the window. The pure British white old man helps you carry the luggage, making you feel embarrassed not to tip. The restaurant is very delicious, and the cauliflower is especially delicious. In this place, you have to keep communicating and making requests. They can do better.
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Price per night from:TRY 18,514
Posted on Jun 28, 2024
Zhanqianying
Small luxury hotel I feel relieved to see that it is SLH, but it is unusually understaffed. From check-in to dining in the restaurant, you have to wait, wait, wait. If you don’t understand English, please don’t come. Most of the employees look like college students who work part-time and cannot solve the problem alone. question.
The restaurant and bar are good, the room is very big, you need to take the stairs to the first floor, and the bathroom is half a floor up. The swimming pool is small and there are many people. There is a sauna, but it was useless because the temperature was 30 degrees on the day of arrival.
Charging the tram is also very funny. It took a long time to fully charge it.
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Price per night from:TRY 14,168
Posted on Aug 26, 2025
Guest User
Special thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!
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Price per night from:TRY 4,922
Posted on Apr 10, 2023
Guest User
We stayed in a triple room and were delighted with the comfort and cleanliness. Staff were very friendly and helpful. The breakfast was amazing - 2 of us had the full English and 1 had avocado, smoked salmon and poached egg on toast. There was also a selection of fresh fruit, yoghurt, juices, pastries, coffee and tea. All delicious. The location is superb, being very central.
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Price per night from:TRY 6,479
Posted on May 30, 2026
Guest UserWe had a very pleasant stay at this hotel. While the hotel is a bit old it has a charming character and offers a comfortable stay overall. Rooms were spacious , beds comfortable and the gardens surrounding the property created a peaceful and relaxing atmosphere.
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Price per night from:TRY 4,851