Hotels With Pools in Shanxi, China

"I came to Yuncheng to visit a friend, and this hotel has a fantastic environment. Free parking is available, and the rooms are clean and tidy. Both the front desk and housekeeping staff were incredibly friendly. The bed was also quite soft! Excellent, I'll definitely stay here again next time I visit."

"I stayed for 4 days. There was almost no service. I arrived at the hotel at 4 PM, and although they helped me arrange a higher floor, I waited for almost an hour, and the room they arranged was still not ready. They then switched me to another room on the same floor. The lobby was very hot, and all the temporary resting spots were directly in the sun. When I got upstairs, I was a bit dumbfounded to find my room directly facing the elevator. Oh well, I checked in. The check-in experience wasn't great. Disposable toiletries weren't replenished promptly; besides toilet paper, you literally only got them once. For a 4-day stay (2 days booked via a group deal, 2 days via other platforms), the bedside power outlet didn't work. I had to unplug the table lamp to charge my phone, and that outlet was just awful. The floor-to-ceiling window blinds were very dirty, covered in dust. For the same pre-sale price, Shangri-La offers much better value for money. Kempinski seemed forced into pre-selling, almost as if they don't want future guests. There are just too many options in Taiyuan for this price point."

"This place has its own dedicated parking, conveniently located right behind Xinzhou Ancient City, making it super easy to get around. Charging and fueling your car is a breeze. You can bring back anything you buy in the ancient city and enjoy it at your leisure in your room. The private hot spring in the courtyard was a great experience – perfect for soaking while munching on snacks and sipping tea. It even has a retractable roof with lights, so you can enjoy it at night too. The service was top-notch; they provided a pet gift package and a welcome gift, which our dog loved! The staff were incredibly responsive, charming, and generous. We'll definitely be back!"

"What was most disappointing about this stay wasn't a broken piece of equipment or simply a late room delivery, but rather the hotel management's arrogant, shirking, and inactionary attitude when faced with problems. We booked three suites for two nights. The hotel's policy is a 12 PM checkout and 2 PM check-in. We arrived at 10:30 AM to check-in, but two suites weren't ready until around 4:30 PM, and the last one wasn't available until almost 5 PM. The duty manager, Becky, repeatedly explained that ”the previous guest only checked out at 3 PM.” However, a previous guest's late checkout, room status coordination, and housekeeping are all internal management issues for the hotel and should not be borne by the next guest. After checking in, we encountered a heating problem. At that time, the nighttime temperature in Mount Wutai was close to or even below 0℃. The hotel's in-room air conditioning system was off, and we had to rely on in-room heaters. The heater in one of the rooms was broken. Maintenance and management staff were slow to arrive, and we waited in the room for the duty manager for over 30 minutes, eventually having to switch rooms. The lobby manager, Manager Chen, explained that ”the hotel is relatively old,” and for the waiting time, stated that ”the front desk was busy, and this is considered a reasonable wait.” Even more outrageous, on the morning of September 30th, the guest in room 8228 went to the front desk in person to report being unable to sleep due to insect noise all night, and also had multiple obvious red swollen areas on their neck. The front desk took photos on the spot, provided a plug-in mosquito repellent, and stated that they would arrange for a re-cleaning of the room. However, during the afternoon discussion, the lobby manager still insisted that it might not be mosquito bites, but rather that ”the guest has a special constitution and is allergic.” Throughout the entire communication process, hotel management almost consistently explained why the problems were ”not the hotel's responsibility”: Late room delivery – blamed on the previous guest's late checkout; Manager's slow arrival – blamed on the busy front desk; Broken equipment – blamed on the hotel being old; Suspected mosquito bites – blamed on the guest's constitution; Cold room – stated there was no other solution. The lobby manager even repeatedly emphasized that ”the hotel is not a five-star hotel” and ”does not have a five-star rating, so it cannot be expected to meet five-star hotel standards.” However, the hotel itself is sold as a 5-diamond high-end hotel on Ctrip and is also under the Marriott brand. Guests were not asking for extra courtesies, but simply the most basic: rooms delivered on time, equipment functioning, heating when temperatures are near zero, and prompt resolution of issues when they arise. I want to particularly state that this review is not about compensation. The hotel did propose some compensation options during the process, but we ultimately did not accept any financial compensation, room rate reduction, or other benefits. Until our departure, hotel management did not offer a serious and formal apology for these issues. What I truly found unacceptable was the arrogance, inaction, and continuous shirking of responsibility displayed by the hotel staff when faced with problems. Old equipment can be repaired, late rooms can be coordinated, but if a hotel management team lacks even the most basic attitude of admitting fault, taking responsibility, and solving problems, that is the most serious issue. Objectively speaking, the hotel restaurant service was very good, and Jeremy from concierge was also very responsible. These employees deserve recognition. However, the guest room operations and the way management handled guest complaints fell far short of my basic expectations for the Marriott brand."

"The hotel is conveniently located within walking distance to the Shanxi Museum and a 15-minute drive from Taiyuan Railway Station. It features an on-site Xinghuatang restaurant with live performances and good food. The breakfast is abundant and the ambiance is pleasant. Rooms are spacious and comfortable, and the overall facilities are new. The staff are all very friendly, and the front desk lady was very helpful, answering all our questions."

"Saw great reviews for this hotel online, and it definitely lived up to our expectations after checking in. The room was incredibly spacious and spotless. The front desk even thoughtfully prepared small drinks, cooling patches, and alcohol wipes. What really stood out was the thoughtful shuttle service to and from the venue, specially arranged for fans who traveled from out of town for the concert over these three days – absolutely amazing! I heard this was their first time trying it, but it was truly fantastic. All in all, we were very satisfied and hope to stay here again when a favorite celebrity comes to Taiyuan for another concert. 🫰"

"The view is absolutely 100 points. Facing the Yellow River and nestled against the mountain, at night, spotlights showcase Yuncheng's beautiful scenery! Now, let's have a few complaints. First, the service. They were incredibly accommodating, which is commendable. There was an evening event on the lawn in front of my room, but no one on Ctrip or at the hotel informed us. Since the event wasn't until after 11 PM, I contacted the housekeeper and was eventually offered a room change. Although we had two options—one with a broken bathtub and one with broken glass—we chose the one with the broken glass for quieter rooms. The guy who greeted us was very patient, even though we had already checked into the first room and used the bathtub. He was also very friendly! For the next two days, every staff member was indifferent and stern. While every request was met, the service was truly ”unexpected” for a Ctrip-sponsored resort. Second, the food. On the first day, I ordered Yellow River carp and found a hair. The staff didn't even apologize, but simply refunded it. I ordered other dishes. If I hadn't been embarrassed by the room change, I would have walked out. I think the poor service is still a problem of training. The requirements for waiters are too low, which really damages Ctrip's brand!"

"This hotel is truly excellent! It's super new, and all the facilities are fantastic. I booked a king room with a terrace, and the small terrace was incredibly comfortable and quiet at night. From the professional and polite driver who picked me up to the front desk service, everyone was wonderful. Even though it wasn't my first time visiting Datong, the warm and welcoming people here are the main reason I'd keep coming back. The location, needless to say, is top-notch. I was originally considering booking a room at [redacted mountain hotel], but I'm so glad I made a much better choice here. The breakfast was also incredibly delicious! The 'dao xiao mian' (knife-cut noodles) – with genuinely high-quality pork – and the lamb offal soup were even better than what you'd find outside. (The ones outside are often too salty, to the point where I thought I couldn't handle Datong's lamb offal soup.) I devoured two bowls! While the breakfast spread wasn't huge, everything was truly exquisite. Even the coffee tasted good, indicating quality beans. The chefs were also very kind, and their culinary skills were amazing! Sometimes, you really don't need to chase after '网红店' (internet-famous eateries); what the hotel offers is superior. Unfortunately, I didn't get to experience the swimming pool because I was rushing to a scenic spot. It's surprising that such a small hotel/guesthouse even has a pool! Next time, I definitely need to stay for a few more days to enjoy it. Finally, as someone who is quite a germaphobe and has never stayed in a guesthouse before, this new hotel/guesthouse really met my standards. Highly recommended. The off-season price is also quite reasonable."

"Pros: 1. The room offers expansive views, overlooking Yingze Park, which is absolutely beautiful. 2. The hotel's front desk staff were incredibly welcoming and provided excellent service. 3. The hotel's interior facilities and amenities are very tasteful, including the toiletries and complimentary fruit. Cons: (Service rated 3 stars, with 2 stars specifically for dining) 1. The dining management on the hotel's 2nd floor needs significant improvement. We ordered five dishes for dinner; we finished the first two, but the rest were nowhere to be found. Three tables next to us, who arrived 5-10 minutes after us, had already finished their meals and some had even left. After we repeatedly urged them, our remaining dishes finally arrived, including dishes like knife-cut noodles. Others who arrived later had finished theirs before we even got ours. I have photos to prove this. Honestly, this aspect completely falls short of the hotel's overall standard."