The hotel is situated next to a large, beautiful park and is just two tram stops from Krakow. A bus stop is conveniently located a mere two-minute walk from the entrance, making transportation very easy. There are several other hotels in the vicinity, and a small supermarket is also nearby. I particularly enjoyed the room's interior color scheme, and the bathroom was impeccably clean.
Lovely boutique hotel in an excellent location. Perfectly placed for exploring the old town. The hotel was very clean, warm and inviting and it's clear that staff work hard to keep the hotel looking at its best. The selection at breakfast was excellent, with food made to order as well as a buffet with lots of choice. The room itself was nicely decorated with a comfortable bed and good facilities. The only downside was that the shower leaked, creating a small flood in the bathroom, but this was a really small issue. The room was small, but it was fairly priced and for two nights this was not an issue. Overall, we had a great stay and I wouldn't hesitate to stay here again.
The hotel is conveniently located close to the Old Town, Carrefour Express, and tram stops.
There are a total of three power outlets available.
The shower has good water pressure.
Luggage storage is also available free of charge, which was especially helpful for a solo traveler like me who arrived in Krakow at 9 a.m. while check-in wasn’t until 2 p.m.
The only drawback is that you might hear people talking and vehicles passing by especially at night since the hotel is located just beside the main street.
I had an incredible stay at this hotel in Poland! The staff were warm, welcoming, and always ready to help with a smile. The rooms were spacious, clean, and beautifully decorated, with comfortable beds and modern amenities. I especially enjoyed the delicious breakfast buffet each morning—plenty of fresh and local options. The location was perfect for exploring the city, close to public transport and major attractions. The hotel also had a relaxing spa area, which was a lovely bonus after long days of sightseeing. I would definitely recommend this place and look forward to coming back soon!
The best hotel out of my europe trip from vienna, prague to poland.
Great service from the front desk and was helpful with my passport left behind in prague.
Mandatory spa facilities for the freezing cold weather was great! Feels like ive stepped into a brand new hotel.
Overall, would go back just for the hotel
It is a basic hotel with very simple amenities . Just next to train station and easy access to all train platforms even without going to the main hall . The hotel shower was broken, really very small , even hard to turn inside at the shower place , but the worst are the pillows . Hard to understand from where they bought that and think anyone would enjoy it. If you have a morning train maybe is suitable to stay (at they mention it is a budget hotel ). The front desk is helpful and friendly .
The service was excellent, and they were very helpful in guiding us to nearby attractions and local restaurants.
The hotel has its own parking lot, making it convenient for parking without having to park on the street.
The location is excellent, just a 5-minute walk to the square, which has many delicious restaurants.
Booked a room with one double bed, but at check in given a long narrow room with three single beds along the walls and little space between, at the reception my claims were dismissed quite indifferently.
All the rest about the hotel was OK and even good: central location with comfortable walking distance to the main transport facilities, very tasty sumptious breakfast with friendly staff, good internet and cosy inner courtyard.
The facilities aren't as good as Sheraton hotels in China; they're more like a typical four-star hotel in China. However, the breakfast is quite good. It's also very close to the castle and the hotel, making it convenient for getting around.
Amazing
48 reviews
9.7/10
Price from
THB 5,041
per night
Check Availability
See All Hotels With Parking in Lesser Poland
Travelers Reviews of Lesser Poland Hotels
See all
9.4/10
Amazing
LLesley and NigelSuper place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
QQueenAngelaThe location is great, easy access to the Old Town and Jewish Quarter by foot in 10-15 min. I walked everywhere and there is a train station with direct trains to the airport 5 min away.
The communication could have been better as I tried to contact them by email before arrival as I was getting there very late ( around 1am) I wanted to be reassured that someone would be around for the check in and they never got back to me. But once I arrive at the airport I contacted the guard by SMS and I got a quick reply.
My studio was very clean, spacious and new. I dodnt know if the ones in the other buildings look the same
. Downsides: no hairdryer or clothes iron. If WI-FI aas available I didnt get to find the network or password.
The window in the studio was above my head , I could not reach the handle to open or shut it. They never change the towels or clean the place during my stay.
Overall , for the price I paid I found the palce amazing and I would stay again.
GGuest UserExcellent location, comfortable hotel, beautiful room
Unfortunately, room 105 is not quiet because the air conditioner is too noisy and to complete the noise of the tram rails located in a short distance continued to feel, Until midnight, and then it took over around six, and even though you weren't very much in the room during the day, the evening and early morning it became intolerable, sometimes it was also trembling the room.
Excellent breakfast with little sweet for us Italians
By changing the room I would advise him lively
SsallyThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
SSiraThe Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
DDavide17Banal welcome, not 5 stars. They didn't explain anything to us about what could be done, not even a brief presentation of the hotel. They can do better, the restaurant is normal and very expensive.
PPolarmermaidWhat an excellent hotel with a warm historic ambience and lovely staff. I loved the special antique decor and dark wood. Good place to stay if you don’t know where you are as it’s very central-a short walk to the main historic square and a short walk to the modern three-story shopping mall—Galleria Krakova I think it’s called. There are trams right outside. Take them. If you get lost, use the Bolt App and order a taxi.
There are even a few goldfish in the back beer garden with big umbrellas which must be festive in the warmer months.
There’s a lift. My room was spacious with high ceilings. The bed was big and comfy. There was also a sofa, desk, plenty of hanging space, 🧥 fridge
and kettle with coffee/tea options - very handy. The assorted breakfast buffet was divine. So much to choose from: 🍵 , ☕️ 🍊 🍏 🍪 🍳 🥓 🧀 🫕 🥗 🥣 🧁 🥛 🧃
The staff were all very kind and helpful. The in-house masseur gave me a very good massage. The reception staff helped me pronounce Chocholowski which sounds like Hoho Woof Ski so just picture Santa and a dog skiing to get to the spa in the Tatra Mountains. Something for next time. It leaves you with a good feeling to stay here. 🌞🧳🌞
EEdgar Aguilar DiazFive star rating 😊
The room was cleaned and tidy, and had a modern decoration. The staff are all accommodating and very helpful in providing you information about the City (krakow). Most of the stuff are very friendly and I almost felt I was home the way I was accommodated and treated.
Overall, I highly recommend the place. Superb experience😊👍🏻🫶🏻
AAndrea MalatestiExcellent new hotel. The location is convenient because it is very close to the center and in front of the bus and tram stop. The structure is new and very efficient. Rooms are a bit small but there is everything you need. The only negative note is that the curtains do not close perfectly so if you get a room with a street view in the morning the light comes in (I was there in May and at 7 I was woken up by the light). Excellent windows that isolate all noise. Excellent breakfast as in all B&B hotels
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.