The hotel's location is fantastic – right next to Kumamoto Station! There's a covered walkway directly from the station to the hotel entrance. Check-in and check-out were quick, and the front desk staff were incredibly friendly and helpful. Plus, it's connected to Amu Plaza, and there are tons of great restaurants nearby. If you're planning to visit Kamishikimi Kumanoza, you can just walk from the hotel to bus stop #7 at Kumamoto Station and catch the 9:11 AM bus to Nobeoka, which stops at Takamori. On the way back, just wait at Takamori Station for the 3:00 PM bus to Kumamoto Station. It was a really convenient and stress-free trip. We stayed for two nights and easily managed to visit all the places we wanted to see.
Clean and well managed hostel, feel like home atmosphere. As for hostel quite strange rules, can't enter the shared space before check-in..and owners are a kind of unfriendly, too focused on their jobs instead of customers.
This hotel is really nice and conveniently located right on top of Sakura Machi mall, so there are plenty of food options and shops for shopping.
Right across the street is a pedestrian street, which is great for walking around. It’s not too crowded, so the atmosphere is quite relaxed.
There’s also a major bus stop right downstairs, which makes it super convenient—especially if you don’t have a car. If you’re traveling between cities, this is likely a main stop you’ll pass through.
For those who drive, you can find parking nearby. The hotel may offer parking discounts at certain locations, but I’m not entirely sure which ones.
The hotel itself is beautiful, modern, and smells really nice—feels new and well-maintained. Amenities are quite complete as well.
The bed and pillows were just okay, slightly leaning towards the uncomfortable side. However, the bathroom is excellent, with a separate standing shower and a small bathtub. The room I got was also quite cute, with a small sofa area, which was a nice touch.
Parking was available for my medium sized car, just big enough to fit in. Asked during check in and paid for all nights of the whole stay to get my parking spot reserved. Otherwise it was first come first serve.
Room was good and size is just right for a hotel right in the city centre. Conveniently located next to Sakura Machi and Shimotori street. Overall nice and smooth experience.
It’s the first hotel that I’ve been to in Japan that had a normal check-in procedure through the receptionist rather than a machine, and you’re greeted upon entry. The location is so perfect and considering it’s right next to the train station, I didn’t hear a thing. Also the room for the price was very comfortable and spacious!
A round trip from Tenjin by bus costs 8000 yen and takes three hours! Remember to book your tickets in advance as there aren't many services. The old street in Kurokawa Onsen is very quaint and full of character! Most of the onsen ryokans are built along the creek. The ryokans are simple and clean! In the open-air onsen, you can listen to the gentle flow of the stream and feel that sense of tranquility. In the evening, during the illumination season, walking around in a yukata and geta (wooden clogs) is truly delightful! The kaiseki dinner featured exquisite and unique dishes, including local horse meat and wagyu beef! It was very filling, even for a woman! Please note that the restaurant intentionally doesn't have Wi-Fi; the owner hopes guests can quietly enjoy their meal without disturbance! I absolutely applaud this! The ryokan also offers a shuttle service to Kurokawa Onsen Station, which is a 5-minute drive away. Next time, I plan to stay in Kurokawa Onsen for two days to fully enjoy the peace and quiet!
This was my first time experiencing a Japanese-style hotel, and everything from the hot spring facilities to breakfast and dinner was absolutely perfect. It’s definitely a place I’d consider visiting again. The only drawback is its location upstream of Kurokawa Onsen, which is a bit far from the town. If you want to see the town's night view, you'll have to drive. During the day, you can hike from the hotel down to the town, and the natural scenery along the way is beautiful. Since it's downhill, it's not tiring. I recommend booking the hotel's shuttle service to pick you up from the town's visitor center in the afternoon, so you don't have to hike back uphill to Sansuimoku.
JAL's service really deserves a thumbs up; many Chinese service industries could learn from them. My earring fell into the sink, and I'd pretty much given up hope. But the lady at the front desk and a gentleman went to great lengths to help me find it. I'm so grateful!
The hotel's location is excellent. It's about a 10-minute walk from the Kumamoto Bus Terminal after taking a bus from Fukuoka. The commercial district, Kumamoto tram, and Kumamoto Castle are all nearby and easily accessible on foot. The hygiene is impeccable; you even take off your shoes upon entering the lobby, storing them in shoe lockers on the first floor. The front desk service was superb. We stayed for three nights and changed rooms once, and they immediately allowed us to check in, without making us wait until 3 PM. When we looked lost outside, they promptly provided us with a map, suggestions, and directions. The deluxe twin room, a Japanese-style room, is quite spacious by Japanese standards and elegantly decorated. The washing area, shower, and toilet are three separate, independent spaces. The onsen (hot spring) on the 11th floor is also very clean, with a pleasant environment. Afterward, there are free ice pops and a relaxation area. Free ramen is served at 9:30 PM, which was also delicious. There's free coffee on the first floor, and the breakfast is abundant and exquisite, with a high 'eatability' factor. All in all, I hope to have the chance to stay here again.
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PPawels8Clean and well managed hostel, feel like home atmosphere. As for hostel quite strange rules, can't enter the shared space before check-in..and owners are a kind of unfriendly, too focused on their jobs instead of customers.
GGuest UserThe hotel's location is incredibly convenient, right next to Sakuramachi bus station and the shopping street. It's budget-friendly, and the rooms are clean, tidy, spacious, and equipped with new and complete facilities – a perfect choice for solo travelers. The staff are warm and professional, and they offer luggage storage.
HHJHKPros- spacious villa, quality bedding and large private indoor onsen( see picture 13). We also like the public outdoor onsen in the sister ryokan nearby. There is a little cafe there you can buy drinks and coffee, run by an adorable old couple, very nice and polite. We spent a lot of time there just chilling and listening to the music.
Cons-
Living room: we were only able to book the western style villa as it’s a little last minute trip. The living room is basic, bland, with sofa, instead or tatami. Our room 512 is next to the car park. Parking lot in front of your main door is not very pleasant.
Food : just soso. Nothing extraordinary. See picture. No horse sashimi, the presentation of the steak is really ordinary - disappointing. Perhaps because we had such an amazing meals in the previous ryokan this became a massive letdown.
Dinner served in a large public dining room, lack of the privacy and intimacy ther ryokan provide ( we had private dining room in another ryokan 野之花during this trip). I got to see other couples but also feeling like we are being watched.
Service- served by young people, not much attentiveness you would expect in traditional ryokan, lack of the warmth and ritual.
Reception- 3 star at best. A basic room with uncomfortable chair while you wait to be checked in. We arrived around 2:30pm, and was told that check in can only start at 3pm, and please wait. So we sat at the hard chair and forced to watch the promotional video until 3pm.
Conclusion - 3.5 star ryokan, not the most exciting or exclusive villa we have stayed. Maybe it would get better once the trees grow thicker and staff better trained. The sister Ryokan nearby has better feel of environment and feels more established.
GGuest UserIt’s the first hotel that I’ve been to in Japan that had a normal check-in procedure through the receptionist rather than a machine, and you’re greeted upon entry. The location is so perfect and considering it’s right next to the train station, I didn’t hear a thing. Also the room for the price was very comfortable and spacious!
MMandyMandyLCMThis is a self-drive tour, thinking that it would be okay to stay farther away in a hot spring hotel, so I chose this one. It's a very old hotel, but it's acceptable for the price. The room was large, very clean and tidy, and very comfortable. Front desk only an uncle reception, amiable attitude, give you the key to your own room, check-in outdoor hot spring maintenance only indoor, because the location is remote only saw two or three residents, stay three days and two nights, the next day towels at the door to change, back when only given a set There was an outdoor hot tub, but no way out for repairs.
GGuest UserThe location is a bit out of the way. From JR Aso Station, you can take a bus and get off at Uchimaki Station (about 20 minutes) and then walk for five minutes to get there.
The surrounding environment of the hotel is very quiet, surrounded by countryside, the interior decoration is exquisite, and the rooms are very comfortable. There is a small courtyard landscape in the middle, which is very suitable for sitting on a chair and dazing.
There is a family hot spring available for use. The hotel's meals are mostly Kumamoto's local cuisine, which is very suitable to my taste.
The service attitude is very good. There is only one Nepali guy who can speak English, but the service attitude is really warm and impressive.
All in all highly recommended!
GGuest UserThe hotel's location is fantastic – right next to Kumamoto Station! There's a covered walkway directly from the station to the hotel entrance. Check-in and check-out were quick, and the front desk staff were incredibly friendly and helpful. Plus, it's connected to Amu Plaza, and there are tons of great restaurants nearby. If you're planning to visit Kamishikimi Kumanoza, you can just walk from the hotel to bus stop #7 at Kumamoto Station and catch the 9:11 AM bus to Nobeoka, which stops at Takamori. On the way back, just wait at Takamori Station for the 3:00 PM bus to Kumamoto Station. It was a really convenient and stress-free trip. We stayed for two nights and easily managed to visit all the places we wanted to see.
GGuest UserParking was available for my medium sized car, just big enough to fit in. Asked during check in and paid for all nights of the whole stay to get my parking spot reserved. Otherwise it was first come first serve.
Room was good and size is just right for a hotel right in the city centre. Conveniently located next to Sakura Machi and Shimotori street. Overall nice and smooth experience.
Ee lianA round trip from Tenjin by bus costs 8000 yen and takes three hours! Remember to book your tickets in advance as there aren't many services. The old street in Kurokawa Onsen is very quaint and full of character! Most of the onsen ryokans are built along the creek. The ryokans are simple and clean! In the open-air onsen, you can listen to the gentle flow of the stream and feel that sense of tranquility. In the evening, during the illumination season, walking around in a yukata and geta (wooden clogs) is truly delightful! The kaiseki dinner featured exquisite and unique dishes, including local horse meat and wagyu beef! It was very filling, even for a woman! Please note that the restaurant intentionally doesn't have Wi-Fi; the owner hopes guests can quietly enjoy their meal without disturbance! I absolutely applaud this! The ryokan also offers a shuttle service to Kurokawa Onsen Station, which is a 5-minute drive away. Next time, I plan to stay in Kurokawa Onsen for two days to fully enjoy the peace and quiet!
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