Posted on Dec 5, 2022
marcello pellegrino
STANDARD OF IBIS FACILITIES ALREADY FREQUENT BY ME IN BRAZIL, OK.
CHARGED PARKING IS ABSURD:
VALVES WITHOUT EDUCATION, WITHOUT INFORMATION, WITHOUT WILL, ETC.
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Price per night from:NZD 130
Posted on Apr 11, 2026
Guest User
I stayed at Wyndham São Paulo Ibirapuera Convention Plaza Hotel twice during my trip (April 3–8 and April 10–11), and overall, this was a very mixed experience. I’m an international traveller so I would say I have my fair share of seeing all sides to a hotel. To be a 4 star hotel and to charge premium rates, I would expect certain things.
Let’s start with the positive to the hotel -
The location is excellent. From the hotel across there is a shopping mall, which makes it extremely convenient for food, shopping, and daily necessities.
• Cleanliness is generally acceptable. Aside from one incident, (on my first night, I found red stain marks which looks like lipstick on my sheets, took a photo and alerted receptionist the next morning for a change of sheets.
• Room size is spacious and comfortable. I stayed in the “ superior room” and the junior suite.
The issues (and they are significant):
1. Misleading room expectations
The room I received looked noticeably older and more worn than the photos online. Doors, bathroom condition, and overall finishing did not match what was advertised. It felt misleading. This hotel definitely need a glow up.
2. Poor service & lack of flexibility
Service was the biggest disappointment.
• Staff were generally not proactive or solution-oriented.
• I made a booking error via Trip.com and tried to adjust the dates. Both the platform and hotel refused to help or offer alternatives.
• Even a simple late check-out request (which I informed them about in advance and was willing to pay for) was declined without much effort to accommodate. I wasn’t also asking for hours just a mere 2 hours so that I can go to the city to pick up some stuff before my long haul 32hours flight.
4. Billing inconsistencies – check your charges carefully
• I was initially charged for 2 minibar items when I only consumed 1. I manage to catch this on time before paying for it.
• Laundry count was incorrect (11 pieces sent, billed for 12). Receipts and explanations were unclear, and I’m still not fully confident everything was billed correctly.
5. Missing basic amenities (unexpected for this level)
• No iron or ironing board available
• No kettle / hot water in the room
• No complimentary drinking water
• Everything must be purchased separately
6. Language barrier for international guests
Not all staff speak English, which can make communication difficult if you’re not Portuguese-speaking.
Overall verdict: This hotel is convenient but not service-oriented.
If you are Brazilian or familiar with local expectations, you may find it acceptable. But as an international traveler, the experience falls short—especially in service, transparency, and attention to detail.
Would I return?
Probably not, unless location is the only priority.
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Price per night from:NZD 126
Posted on Mar 28, 2025
Renminmiya
The hotel is in a great location, right on the safest and busiest Paulista Street. The room is average, the breakfast is great, in addition to the buffet you can also order it. The waiters are warm and friendly, I will stay here again next time I go.
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Price per night from:NZD 405
Posted on Nov 23, 2018
CHENGGUO
Hotel location is OK, there is no subway around, about 120 rials from GRU airport. Hotel health is better, breakfast did not have time to eat and left, I do not know how. There is a daily self-service buffet at the door, the taste is OK, the price is also cheap, and the convenience stores and snacks are also available. The hotel has a car park for business families.
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Price per night from:NZD 107
Posted on Sep 23, 2024
Love Honey holiday & Happy Holidays
I love this hotel. The highlight is the staff, always friendly and welcoming. In addition to being delicious, the breakfast was accompanied by a sensational pianist (Léo Ramos). The size and comfort of the room is another difference. Additionally, hotels use olfactory marketing, taking advantage of aromas that can be smelled before entering the hotel lounge.
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Price per night from:NZD 231
Posted on Mar 22, 2026|Deluxe Room, 1 Queen Size Bed, High Floor, Smart Tv 55', Bathtub
DanwbI would recommend this hotel it is great rooms and in a good location. Breakfast is good I recommend you buy it.
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Price per night from:NZD 192
Posted on Sep 3, 2026|Queen Suite - Non-Smoking
Guest UserClose to the airport, it's a good choice for those catching early morning flights. However, the overall cleanliness of the hotel is just average. There were other people's hairs on both the room floor and the bathroom floor, and the bedsheets had some unidentified stains, which definitely needs improvement. The front desk service was decent; they proactively asked if I needed airport transfer upon check-in. Breakfast starts at 3:30 AM, and while the variety isn't huge, it's very convenient for early fliers.
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Price per night from:NZD 122
Posted on Jun 22, 2025|King Bed No Sofa Bed
Guest UserAs instalações do banheiro deixou a desejar. Ducha sem pressão e pelo preço da diária esterava mais.
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Price per night from:NZD 130
Posted on Jul 14, 2026|Privilege Room with King-Size Bed - Tower 1
Anonymous UserThe room isn't huge, but it's clean and a massive improvement over Ibis hotels. The front desk staff were super professional, making check-in and check-out quick and easy, and they were really welcoming! Super! The restaurant food was fresh, though I hope they'll consider Asian dining preferences. The environment is comfortable, with a pool and a gym.
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Price per night from:NZD 139
Posted on Sep 19, 2024|2 Twin Bed Non-Smoking Room
HuanletianshenVery satisfied, will come next time, very satisfied, will come next time, very satisfied, will come next time, very satisfied, will come next time, very satisfied, will come next time, very satisfied, will come next time,
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Price per night from:NZD 162