Rotorua Motels

The place was nice, but not as exceptional as we expected by others reviews. Things are a little worn in the room we were in. In the morning my wife went to use the spa/hot tub and after filling it with water she turned it on and it spewed out extremely dirty water. Manager said it was because the hotel was old. I disagree. - it simply needed a better cleaning. Use bleach and fill, run and refill the hot tub until it comes out clean. It’s not rocket science. They don’t offer any kind of refund but they did offer us a couple of candy bars and an apology.

The location is good. Rooms looks good from a distance. Look closer... Bathrooms are a 2-3 out of 5. Carpet is dark but was dirty when I got in here. When I put my feet on the bed there's stuff that stuck to my feet so I will not go barefoot in here. There was a dark hair on top of the bed. There's no safe in the rooms. They brag about the 'private pool' in the rooms but it's just an older Jacuzzi bathtub. Looking at the yellowed jets, there's no way I would go in it. The welcome gift when we came was an 8 ounce carton of milk and two individual packages of cookies. Look at the photos. The light has bugs in it and is burned out. Look at the two towels/clothes racks. Yuck! The Jacuzzi faucet? No! The walls are really paper thin! I could hear conversations. I needed to rest and there were kids jumping on the beds/ laughing loudly after 10. All afternoon & on both sides of me there were a number of younger adults outside and inside drinking beer and quite loud. When I got back at 9 o'clock, The office was closed and dark and nobody that I could contact about the noise. I was not happy. Very noisy in the bathroom. There's a buzzing and humming noise that goes on and off every couple minutes. Most of the equipment noises are coming through the bathroom window from different machines on the back of the buildings. l also wasn't told this room was on a second story. had to walk upstairs with a bad leg and naturally no other rooms were available on the first floor. There is no solid ”door” to the room. The outside wall is glass windows and a glass sliding door that you get a key to. The sheers are as thin as a pair of nylons. You can see right through them. There's almost no way you can completely close the curtains over the door when you leave, without them being open a little where people can look in. This is certainly not what I would expect from a hotel room when I'm paying this High a price!

When we booked the cheapest motel we could find for the short stay of two nights, we were not prepared for such an interesting experience. The rooms were scrupulously clean. Top marks for that. Towels changed every day. But oh what a strange place. There are two parts to the motel. We were put in what had once been a very expensive 1950's house converted into motel rooms. Up a very steep staircase, into the room, which has been decorated in what can only be described as someone's idea of art deco come 1950's. We had such fun figuring out what parts of the house had been altered to accommodate our space. The bathroom is very adequate and rather quaint. The toilet stall is housed in what would have been the homes original shower, with all the original pipework covered up by pictures. Access to the bathroom from the bedroom - step onto a mat - check under the mat and start laughing, because the pipework for the original toilet is still there. But hey, it was clean, the rooms large and after all, it's only to sleep in.

The accommodation is great. The kitchen is fully equipped with tableware and cooking utensils, which is great! You can also watch Netflix for free, which is great! Next to it is Lake Rototua. The scenery is super beautiful during the day. Don’t open food by the lake, seagulls will come and grab the food from you😆

The motel is located in the city center and is convenient for travel. The boss was very enthusiastic and introduced a lot of useful information. Thank you again!

Very clean, has everything you need. Wasn’t able to check in by 630pm, called them in advance to inform and arranged for a self check in. Emily was very kind, explained the steps over the phone, and texted again just as a reminder. Self check in was very easy and convenient. Instructions were attached with the key, documents were neatly placed in the room. Only downside was it wasn’t very close to the supermarket/shops, probably about 15min walk, but it was raining so took us 20min. Driving would have been better. Please note there’s no lift, so we had to carry our luggage to the 2nd floor. Overall, would come back again, it was still a great stay!

Would give 0 star if option's given, NOT FAMILY FRIENDLY, DO NOT book with them if you are travelling with young children and don't want uncertainties. PLEASE READ OUR EXPERIENCE BELOW PATIENTLY. We book a one night accommodation at Wylie Court Motor Lodge in Rotorua for 21/10/2023. 7pm tonight (one night before check in) , we received a phone call from the motel advising we were supposed to check in on he 20th. I checked my booking confirmation, it clearly said check in was on 21/10/2023. I called the motel back, the motel staff said they didn't know what happened, they said the information bookings.com dropped off for them was on the 20th, anyway there was no room available on the 21st. The staff offered alternative accommodation but not providing any details (eg. Location, size of the room, cleaness, facility etc) on the alternative accomodation. When we said we didn't want alternative accommodation as we were travelling with a minor (4 year old) and wouldn't consider anything we were not sure of, the staff became verbally rude/abusive and hung up. Considering our trip was due the next day, I called back, and she kept repeating ”now I'm going to talk and you listen!” said ”even if you show up tomorrow with your four year old, you won't be provided a place to stay”. She hung up to me again, the following times that I called back, the calls just went straight into voice mails. It's very clear that Wylie Court intended to dishoner its booking and force customer to accept alternative accommodation in threat of no other accommodation in the surrounding region would be available for the night appointed, under the awareness that we would be travelling with a minor and would not have any options. As a result, we cancelled our Rotorua trip, all prepaid tours were forfeited and we are in the process of negotiating with Wylie Court in travel loss compensation. WOULD NOT RECOMMEND IT TO ANYONE travelling to Rotorua Rigion, the standard of customer service was below unacceptable.

Oh dear, where do I start? The unit (16) had a strange smell on entry......not the Rotorua pong we all know....but stale and greasy. The kitchen was beyond usable and the fridge was mucky. Stored a few wrapped goods in the larder but wouldn't use glassware, crockery or cutlery. Bathroom also needed better cleaning: base of shower door and windowledges were dirty. There is nothing welcoming in this unit.....no pictures, no clocks, no colour anywhere other than the bedding. Which brings me to the bedroom......there's nowhere to store clothes: in each of the bedrooms there is a cupboard but it has no shelves or rail and could barely be opened due to the position of the bed. Under the bed was in need of a Hoover. The lounge is OK although furniture could do with replacing.....just old and past its best. The whole place is soul-less. Car park is difficult to negotiate. Now there are a few good points: Location - an easy walk into town: the unit has Sky TV: Beds were comfortable and towels good quality. I mentioned my concerns at checkout but received no apology / explanation, just a smile and told that this was the only room available..... Sorry Kowhai Motel.....I am very disappointed. You can do better.

Very clean and tidy small courtyard, convenient parking and super convenient shopping. Chinese little brother, also sent coupons for various attractions, thank you very much. Very much like a small hotel, the price is close to the people, stayed for four days, great.

The motel units are clean, comfortable, and adequate for a short stay. I had left a telephone message before arrival, and not had any reply, so when we arrived and I introduced myself, the young lady explained to me that the owners do not speak English, and she, herself is only a part time worker who helps them out. HOW in NZ, can this happen? The criteria for living and working in NZ, as a foreigner, is that English is tested prior to working visa's or residency is granted (being an immigrant myself, I know this first hand!). Despite this language barrier, which is more annoying than anything else, our stay was comfortable. The unit could do with a freshen up - coat of paint, new bathroom floors, shower glass cleaned better etc. We chose this motel as it had a hot tub, but the tub annoyingly switches off every supposed 8 - 10 minutes. This seemed more like every 5 minutes and the re-set switch is so far away from the tub, you have to hop out in the COLD to switch it back on! So much for my relaxing time. The motel request to avoid using the hot tub after 10pm is realistic and understandable, and we were happy to comply. I'm sure we will return, possibly. Hope the re-set hot tub switches are moved by then!